2. Topics Covered
• What is Body Language?
• How does body speak?
• Importance of non-verbal communication
• Components of non-verbal communication
– Gesture
– Face
– Posture
• Interpretations of non-verbal behaviors
• Tips on improving Body Language
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But before starting, let us ponder on the word:
COMMUNICATION
• What does communication mean?
• Requirements for proper
communication
• Types of communication
• Verbal
• Non-verbal
4. 4
COMMUNICATION:
• Communication in general is the
process of sending and receiving
messages that enables humans to
share knowledge, attitudes, and skills.
• Although we usually identify
communication with speech,
communication is composed of two
dimensions – verbal and nonverbal.
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Verbal Communication
Nonverbal Communication
• Using words and sounds
to express yourself and
getting your intended
message across.
• Nonverbal communication
includes facial expressions,
eye contact, body posture
and motions.
6. WHAT IS BODY LANGUAGE?
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-NONVERBAL COMMUNICATION-
7. Body Language is:
Body language is the non-verbal
communication that involves
body movement.
‘Gesturing’ can also be termed
as body language which is an
absolutely non-verbal mean
of communication.
People in the workplace can
convey a great deal of information
without even speaking; through non-
verbal communication.
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8. 8
How does body talk?
Like any spoken language,
body language has words,
sentences and punctuation.
Each gesture is like a single
word and one word may
have several different
meanings.
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WHYIS BODY LANGUAGE IMPORTANT?
Body language plays a big role in intuition as it gives us
messages about the other person, that we can interpret
at an intuitive level.
(Refer to the chart to
the right for a graphical
representation of the
influence of body
language)
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Body language can be the determining
factor in a job interview.
Body language may be the determining
factor in a job interview. If the applicant’s
body language conveys that he is at ease
with the subject matter and conveys
confidence, he has a higher probability of
getting the job, especially in this tough job
market.
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A gesture is a form of nonverbal
communication
In which visible bodily actions communicate
particular messages.
Gestures include hand motion, face, or other
parts of body.
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The boy’s gesture indicates he’s happy
or that he’s achieved a goal, of sorts.
The woman’s gesture indicates that
she’s unhappy with something;
perhaps
her current circumstances
or first world problems.
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How you interpret someone’s nonverbal behavior completely
depends on you and how you see the situation.
Every coin has two sides; similarly every interpretation has two or more
sides. However, we’ll be looking at some of the most commonly found
nonverbal behaviors and their corresponding interpretations.
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NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot kicking
slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Walking with hands in pockets, shoulders
hunched
Dejection, in a hurry
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(A comic strip about a boardroom suggestion.)
In the above picture, the guy to the right seems unproductive and unprofessional.
Even if he performs well later on, we’ll still see him as a lazy employee… why?
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FIRST IMPRESSIONS ARE LAST IMPRESSIONS
Understanding body language is beneficial
in the workplace as up to 93% of our
communication is nonverbal.
Your body language impacts first impressions
before you’ve even introduced yourself.
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THERE ARE FOUR MAIN ASPECTS OF BODY LANGUAGETHATYOU NEED
TO BE AWARE OF:
1
EYE
CONTACT