2. Verbal Communication
• Verbal communication is where people create
noise to eachother to get across information.
Examples of verbal communication is when
people simply speak to eachother, this can be
over the phone or shouting across a field.
Another would be when people mumble or
hum to eachother, this is still verbal
communication as you are making noise to
someone else to give them information.
3. None Verbal Communication
• None verbal communication is where people communicate without using speech
or oral sounds.
• Examples of none verbal communications are
• Kinesics (body language) Body motions such as shrugs, foot tapping, drumming
fingers, eye movements such as winking, facial expressions, and gestures
• Proxemics (proximity) Use of space to signal privacy or attraction
• Haptics Touch
• Oculesics Eye contact
• Chronemics Use of time, waiting, pausing
• Olfactics Smell
• Vocalics Tone of voice, timbre, volume, speed
• Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling
• Silence Pausing, waiting, secrecy
• Posture Position of the body, stance
• Adornment Clothing, jewellery, hairstyle
• Locomotion Walking, running, staggering, limping
4. Ten Examples of Good Communication
Skills
• Speaking – tells someone what you want
• Sign language – for people who are death
• Texting – communicating through technology
• Body language - dancing
• Posture – standing in a certain way to express emotions
• Gesture – swearing at someone
• Facial expression – expressing your feelings through your
face
• Eye contact – show you are listening to them
• Sound – making noise
• Haptic – tapping or poking someone to grab their attention
5. Three Consequences of Bad
Communication
• Consequences of having bad communications
skills is that if your nervous speaking to people
and cant uphold a proper conversation, it will
be hard for an employer to employ you.
• With bad communication it is hard to get your
point across to anyone for whatever reason.
6. The Soler Theory
• Soler theory was developed by Gerard Egan and describes techniques for active listening. In the form of non
verbal communication, soler theory can be valuable when helping another person. Soler theory can make the
other party feel cared for, involved in what is going on and feel respected and understood. Soler theory is used in
counselling and other areas where one person is there to listen, help or comfort another; soler theory can also be
learned by anyone who wishes to become a better listener.
• The word ‘Soler’ is actually an acronym, developed by Gerard Egan to facilitate the recall of the key elements of
this technique.
• : Squarely
• The first important part is how you posture yourself in relationship to the other party. Your face facing their face
shows that you are engaging, interested and actively listening. You can have your shoulders turned a little away to
dispel any feelings of intimidation, but your face should be square onto the other person.
• : Open
• This openness refers again to posturing. Ensuring that arms and legs are not crossed will convey a sense of ease to
the other person. As above, this openness in body posture will stop feelings of intimidation from occurring.
• : Lean
• By leaning towards the other person, a sense of care and genuine interest will be conveyed to the other party.
Simply leaning forward will automatically make the other person feel that their concerns are being heard and
understood and this will instill further ease and facilitate openess.
• : Eye
• This interest is further enhanced by eye contact. Maintaining eye contact shows interest and concern. However, it
is important to vary the eye contact so that the other party does not feel threatened or intimidated.
• : Relax
• This is an obvious, but sometimes forgotten aspect. One must relax before the person before you. If you are
fidgeting or showing any anxiety that this will be conveyed to the other person. They will either think you are not
interested in them., or they will take on your tension; or possible both
