2. What is NVC
All human communication events that are
unwritten and unspoken
Bodily actions and vocal qualities that usually
accompany a verbal message
3. According to some experts, more than 90% of
our communication is non-verbal
4. Types
• Body motions ( Kinesics)
Eye contact
Facial expressions
Gestures
Posture
• Vocal qualities
(Paralanguage)
Pitch
Volume
Rate
quality
• Management of personal
space ( Proxemics)
• Self presentation
Clothing and personal
grooming
Touch
Management of time
5. Body Motions
Every behaviour sends a message even if we
don’t use words.
The eyes, face, and body can convey a world of
meaning without a single syllable being
spoken.
6. Body Motions
1. Eye Contact
Eye contact is the invitation to communicate!
Eyes are the windows to the soul
How and how much we look at the other person
conveys many meanings
7. • Most of us cannot look another person straight in
the eye and lie.
• Sustained eye contact shows admiration and
trust
• Brief eye contact signals fear and stress.
• Good eye contact shows that you are paying
attention, showing respect, responding favorably
and so on.
8. Body Motions
2. Facial Expressions
Face can display over 10,000 expressions!
Most of us are unable to control our facial
expressions
11. Body Motions
3. Gestures
The movement of our hands, arms and fingers
They often accompany some words and can be
used alone as well
12.
13. Body Motions
4. Posture
The position and movement of your body
Changes in posture can also communicate!
Suddenly sitting upright and leaning forward
shows ATTENTION
14. Standing up may signal ‘I am done now’
Turning one’s back to someone
means’redirection of attention from that
person’
15. Body Motions
Gender variations in body motions
• Women tend to have more frequent eye contact and
hold it longer
• Women tend to smile more, but their smiles are harder
to interpret
• Differences in gestures are most profound
• Women are better at decoding nonverbal messages
16. Allan Pease on body language in
politics
• http://www.youtube.com/watch?v=JTTl_y85w
Gw&feature=related
22. Self-Presentation
Clothes:
Your dress sends a silent message to others!
It tells people how fashionable you are, or how
conservative or rebellious and so on
Tattoos, hairstyles and hair colors:
Glasses:
23. Self-Presentation
• Touch:
How we touch can communicate our power, our
understanding and our feelings
We shake hands to be polite and sociable
We pat on the back for encouragement
We hug to show love
24. Self-Presentation
• Touch is used:
• To persuade or influence other people
• To gain control or attention
• To greet
• To show affection
• To show support, appreciation and physical attraction
25. Self-Presentation
• Touch:
People differ in their touching behavior and their
reactions to touch!
Americans are noncontact oriented while
Arabs, Indians and Pakistanis are contact oriented
26. Self-Presentation
• Management of time:
The study of how humans communicate through the
use of their time is called Chronemics
• At what time in the evening is it too late to call someone?
• How many days in advance can a meeting be arranged?
• How quickly do you expect a reply to an e-mail?
27. Self-Presentation
Time:
Conception of what is ‘late’ and what is ‘early’
differs from culture to culture
Americans tend to be busy people, and like to do things
on their proper time; they are more punctual than
people from Latin America, Arab or Southeast Asia
28. Proxemics
The study of how humans communicate through
their use of space
Everybody has his/her own territory or personal
bubble around them
29. Proxemics
• Have you ever been speaking with someone and
became uncomfortable because the other person
was standing too close to you?
• In an almost empty movie theatre, will you sit very
next to a stranger, or leave a few seats empty?
• Do you like to mark your territory, e.g. a particular
seat in the classroom, by putting your bag or coat on
it?
30. Proxemics
Four types of distances between people
Intimate distance:
Upto 18 inches
Appropriate for close friends and family
Improper for public places
31. Proxemics
Personal distance
From 1.5 to 4 feet
A small area or bubble that we make around
ourselves
For casual talk
Also for close relationships
Appropriate for public places
32. Proxemics
Social distance
From 4 to 12 feet
For impersonal interaction like job interviews
Most official interaction takes place at this
distance
