NON-VERBAL COMMUNICATION

1. SEMINAR ON NON-VERBAL COMMUNICATIONSEMINAR ON NON-VERBAL COMMUNICATION

2. Definition of Non-verbal communication
• The process of signalling
meaning through
behaviors that does not
involve the content of
spoken words is called
Non-verbal
Communication.
• Any symbol that does not
form part of a verbal
language such as
English, Hindi, Oriya, or
any language is a Non-
verbal symbol.

3. Important of NVC
 93% of communication is
nonverbal
 55% through facial
expression, posture, gesture
 38% through tone of voice
 Nonverbal can include:
Shaking hands, posture, facial
expressions, appearance,
voice, tone, hairstyle, clothes,
expression in your eyes, smile,
how close you stand to others,
how you listen, confidence,
your breathing, the way you
move, the way you stand, the
way you touch people, color
choice, silence.

4. Instant effect of non-verbal methods:-Instant effect of non-verbal methods:-
 (1)For traffic signals and
signs , non-verbal
communication is absolutely
essential
 (2)Visual non-verbal methods
are extremely useful as an aid
to verbal communication .
 (3)Human beings respond
more powerfully to pictures,
colors and sounds than to
language.
 (4)For illiterates, the best
method of conveying important
information is by non-verbal
symbols.

5. TYPES OF NONVERBALTYPES OF NONVERBAL
COMMUNICATION COMMUNICATION
1. Paralanguage-
Rate-speed
Pitch-
Volume-
Vocal Fillers-
Quality-

6. 2. Kinesics -Body Movements. Kinesics -Body Movements
EmblemsEmblems
IllustratorIllustrator
RegulatorsRegulators--
Display of feelings-Display of feelings-
AdaptorAdaptor

7. 3. Occulesics -Eye behavior3. Occulesics -Eye behavior
 When people sit in a circle,When people sit in a circle,
they are more likely to talkthey are more likely to talk
to those across the roomto those across the room
from them than those side tofrom them than those side to
sideside

At a table, those who sit onAt a table, those who sit on
the ends talk more and thosethe ends talk more and those
who sit on the corners less.who sit on the corners less.

At a table, those with theAt a table, those with the
most opportunity for eyemost opportunity for eye
contact is likely to becomecontact is likely to become
leader.leader.

8. 4. Appearance/Artifacts.4. Appearance/Artifacts.
• Attractive women have
more dates, receive
higher grades in
college, persuade with
greater ease.
• All of the following are
non-verbals regarding
appearance
• Clothing-
• Uniforms-
• Occupational dress-
• Leisure clothes-
• Costumes-
• Color

9. 55 Proxemics-The nonverbalProxemics-The nonverbal
study of space and distancestudy of space and distance
 DISTANCE ZONES
 1. Intimate distance-no
more than 18 inches
apart mom and baby
 2. Personal Distance-18
inches to 4 fee Casual
and personal
conversations
 3. Social distance-4-12
feet impersonal,
business, social
gatherings
 4. Public distance-More
than 12 feet Public
speaking

10. 6. Haptics-6. Haptics- The nonverbal communication
study of touch
7. Olfactics-7. Olfactics- The nonverbal communication
study of smell.
8. Chronomics-8. Chronomics- The nonverbal communication
study of time
•Means that Physical contact such as
holding, hitting, kissing, stroking, shaking
hands, guiding

11. 9. Facial Expressions9. Facial Expressions
 There six main types of
facial expressions found in
all cultures
 Happiness- round eyes,
smiles, raised cheeks
 Disgust-wrinkled nose,
lowered eyelids and eyebrow,
raised upper lip
 Fear- around eyes, open
mouth
 Angry- lower eyebrow and
stare intensely.
 Surprise-raised eyebrow,
wide open eyes, open mouth
 Sadness- Area around
mouth and eyes

12. NVCNVC POSTURESPOSTURES
ANGRYANGRY CURIOUSCURIOUS WELCOMINGWELCOMING EXCITEDEXCITED
SHYSHY AFFECTEDAFFECTED DETERMINEDDETERMINED REJECTINGREJECTING

13. stealthystealthyindifferentindifferentpuzzledpuzzled
watchingwatchingsearchingsearchingSelf-sSelf-s

14. SOME EXAMPLE OF NON-VERBAL
COMMUNICATION
Non-verbal communication Meaning and use
Gun shoot in the air Starting of any kind of race and also to pay
respect to martyrs
Nodding of head To agree/to approve
Shaking of index finger To issue warning
Bell The holiness and purity of the temple
Siren Warning about enemy air-raids/warn of fire
or accident in factories/police vehicles
Clapping Praising someone for his/her good or
excellent performance
Patting on the back To admire
Flying kiss Expressing love for someone close to your
heart
Showing up the thumb Wishing good luck
Turning up the nose Disliking the dish/rejecting the opinion

15. Crossing the legs above the knee Relaxed/alert/energized
Sitting on the edge of a chair Ready for action/cooperation
Rubbing the nose Nervous/puzzled/uncertain
Raising an eyebrow Disbelief/thinking that it is
impossible
Stroking the chin Doubtful/still considering what
was just said
Placing both palms on the chest Want to honest with you
Placing the feet on the table He is boss there
Touching the lips with both hands horror
Rubbing of hand Excited/felling cold
A red cross Showing a hospital/a doctor
Rubbing the eye Don’t see your point of
view/doubt it/feeling sleepy.

16. Eye contact
Facial expressions
Gestures
Posture and body orientation
Proximity
Paralinguistics
HOW TO IMPROVE NON-VERBAL COMMUNICATIONHOW TO IMPROVE NON-VERBAL COMMUNICATION

17. CONCLUSION:-CONCLUSION:-
1. Non-verbal communication affects every fact of
our life-relationship, social interactions, and
careers.
2. Non-verbal communication plays greater role
than verbal communication.
3. If you note carefully and minutely the various
styles of walking, talking, and positioning of
hands you will be able to read a language which,
though silent, speak volume about the individual.
4. Non-verbal behaviors are often better indicators
of true thoughts and feelings than spoken
language.

18. • Thank you and Have a Good Day!Thank you and Have a Good Day!