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06 Nonverbal communication.pptx

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06 Nonverbal communication.pptx

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communication depends on correct non-verbals. the presentation highlights how a person can make best use of non-verbals for a better and successful communication in English

communication depends on correct non-verbals. the presentation highlights how a person can make best use of non-verbals for a better and successful communication in English


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06 Nonverbal communication.pptx

  1. 1. Non-verbal communication Prof. Islam Md. Hashanat, PhD
  3. 3. WHO AM I…? Dr. Islam Md. Hashanat, Professor of English and Tourism
  4. 4. Is it possible to communicate without words? Nonverbal Communication
  5. 5. Before someone processes our verbal messages, • Taken in our appearance, • Registered our enthusiasm and sincerety • Noted our tone of voice and processed all into nonverbal message. • If this message reinforce the content of verbal one, it means we send a powerful message. • If the two messages do not match, they may cancel each other and that means nomessages delivered. Nonverbal Communication
  6. 6. • The process of sending and receiving wordless messages by means of facial expressions, gaze, gestures, postures, and tones of voice. • Nonverbal cues include all expressive signs, signals and cues ---which are used to send and receive messages Nonverbal Communication
  7. 7. NON-VERBAL COMMUNICATION Public Speaking isn’t just about what you say; It’s also about how you say it!  Your body language  Your voice and tone  Your choice of words When undertaking any Public Speaking activity you need to be mindful of…
  8. 8. •Clothing •Hairstyle •Architecture •Symbols •Movement •Icons (Image, picture, or representation) •Handwriting style •arrangement of words •physical layout of a page Meaning can also be communicated through objects:
  9. 9. Words ( 7%) Dance (55%) Music (38%) What makes English meaningful? How do we communicate in English
  10. 10. • Some movements provide information about emotions • Some give information about personality traits or attitude
  11. 11. Emblems • Thumbs up OK • V with fingers victory • Finger pointed to temple suicide • Hand grasping throat choke • hand to mouth eating • tilt head, eyes closed sleeping
  12. 12. Part of body associated with emblems • Often the hands... but not exclusively • Nose wrinkle - Disgust • Drop of the jaw and exaggerated • Raising of the eyebrows - Surprise • Upturned palms Uncertainty • shrugged shoulders Uncertainty
  13. 13. Shows that a person does not know or understand what you are talking about
  14. 14. Means "All correct"
  15. 15. It is an OK signal normally, but, when it is jerked sharply upwards it becomes an insult signal
  16. 16. Submissive palm position Dominant palm position Aggressive palm position
  17. 17. Taking control handshake Giving control handshake Glove handshake
  18. 18. Positive expectation
  19. 19. Lowered steeple Raised steeple C O N F I D E N T A T T I T U D E
  20. 20. High clenched hands indicate people who are difficult to understand
  21. 21. GRIPPING HANDS Confidence Frustration
  22. 22. &
  23. 23. THUMB DISPLAYS Negative & superior attitude Dominant or aggressive
  24. 24. Suppress the deceitful words
  25. 25. Turn-taking regulators (the most studied kind) Head tilting Nods Eye contact e.g. less eye contact if you want to terminate conversation.
  26. 26. CATCH A LIE… Sometimes indicates thinking hard
  28. 28. EVALUATION Boredom
  29. 29. Standard arm cross gesture Defensive Or negative attitude
  30. 30. Arm Gripping Gesture Show that the user is 'cool’ and to make his superiority felt
  31. 31. PARTIAL ARM-CROSS BARRIER GESTURE lacking in self-confidence
  32. 32. ‘Readiness' which in the right context is correct, but the basic meaning is aggression
  33. 33. CLOSED FORMATION Shows intimacy and signals for privacy
  34. 34. Shows nervous, reserved or defensive attitude
  35. 35. The 4 Leg Lock Position Sign of the tough-minded, stubborn individual
  36. 36. TERRITORIAL GESTURE Indicates pride of ownership
  37. 37. OWNERSHIP GESTURE Reflects an easygoing, relaxed and carefree attitude
  38. 38. Responsive ENGAGED Leaning forward Open body Open arms Open hands
  39. 39. Reflective LISTENING Head tilted Lots of eye contact High blink rate
  40. 40. Fugitive BORED Staring into space Slumped posture Doodling Foot tapping
  41. 41. Combative LET ME SPEAK Finger tapping Foot tapping Staring
  42. 42. • Superiority • Relaxed Leaning Back With hands Supportin g Head
  43. 43. Sit down readiness • Ready •Positive • Able • Goal oriented person
  44. 44. • Honesty • Loyalty • Devotion Hand to Chest
  45. 45. • A Doubt • Hesitance “Well, I don’t Know ”
  46. 46. • Curiosity Touching the Nose
  47. 47. • Boredom • Tired “ I am bored.”
  48. 48. • Confident • Proud • Egotistic Low Steepling ( Joining Finger tips) Sleeping
  49. 49. • Expectation • Unspoken demand Hand Rubbing
  50. 50. • Evaluating • Judging Chin -stroking evaluation
  51. 51. • Negative Emotional Reaction • Scrutinizing people Gesture with glasses
  52. 52. • Sincere • Open to suggestion • Acceptance of authority • Frustration • Helplessness Open Hands Sincerity Helplessness
  53. 53. • Non- Cooperative • Hostile • Unconcerned Getting a Leg up
  54. 54. • Defensive or • Sometimes, seeking comfort Arm Gripping
  55. 55. • Preferred by teenage girls Crossed Arm
  56. 56. • Defensive • Generally among colleagues or peers or • In elders it is for the right to be heard Crossed arm Defensive
  58. 58. FACIAL COMMUNICATION  Facial Management  Facial Feedback  Facial Expressions and Culture
  59. 59. 3 CHARACTERISTICS OF EYE MESSAGES:  Duration  Direction  Quality FUNCTIONS OF EYE CONTACT 1) Monitor Feedback 2) Secure the Attention and Interest of Audience 3) Regulate or Control conversation 4) Signal Nature of Relationship 5) Compensate for Increased Physical Distance
  60. 60. GESTURE Gesture – the movement of a part of the body particularly the hand and arms to express an idea or meaning
  61. 61. POSTURE 1) Slumped posture = low spirits 2) Erect posture = high spirits, energy and confidence 3) Lean forward = open and interested 4) Lean away = defensive or disinterested
  62. 62. 5) Crossed arms = defensive 6) Uncrossed arms = willingness to listen 7) Hands on hips=impatient POSTURE
  63. 63. Touch Behavior • touching • Stroking • pushing guiding another’s motion
  64. 64. FUNCTIONS OF TOUCH: 1) Positive Emotions 2) Playfulness 3) Control 4) Ritualistic 5) Task Related
  65. 65. The Silent Language : The Non Verbal Communication Silence and Appearance
  66. 66. …Silence… The Functions of Silence •Time To Think: Time to formulate responses. •Weapon To Hurt Others (the silent treatment) •Response to Personal Anxiety: Remaining silent around strangers. •Prevent Communication: A defense mechanism against saying things that you cant take back in the heat of the moment. •Communicate Emotional Responses: Pouting, Anger, Annoyance, Long Stares into another’s eyes; love. •Achieve Specific Effects: Strategically placing pauses after or before sentences to imply importance or seriousness. •Nothing To Say: Sometimes you just don’t have anything to say.
  67. 67. Appearance A Physical characteristics are defining traits or features about your body. These are aspects that are visually apparent, knowing nothing else about the person. The first thing you see when you look at someone could be their hair, clothes, nose, or figure. These are all examples of physical characteristics.
  68. 68. Appearance
  69. 69. Emotions- Express with Facial Expressions • Surprise • Fear • Disgust • Anger • Happiness • Sadness
  70. 70. We Express Ourselves Through…. • Posture (Gait, Walk, sitting) (Position of body) • Gestures (Movements of hands, Legs, fingers etc.) (A Motion of hand, head or body to emphasize an idea or emotion while speaking) • Facial Expressions (Eyes, eyebrows, lips, chin)
  71. 71. FIRST IMPRESSION We know the importance of “first impression” But first impressions happen everytime when we initiate the communication. Positive first impression make communications much easier and more comfortable. Negative first impressions can cut off a relationship before it gets started.
  72. 72. Intimate Intimate Distance-actual touching to 6-18 inches
  73. 73. PERSONAL Personal Distance-18 inches to 4 feet
  74. 74. Social Social Distance- 4 to 12 feet
  75. 75. Public Public Distance-12-25 feet
  76. 76. Prof. Islam Md. Hashanat, PhD Email: Cell: 01842-333666