2. 7 % VERBAL (Conveyed through words)
38 % VOCAL (intonation , pitch, pauses , etc)
55 % NON VERBAL (body language)
What's your body telling you?
Body language: The gestures, poses, movements, and
expressions that a person uses to communicate.
3. In today,s hard world you don’t just have to be able to “TALK
THE TALK” you’ve got to “WALK THE TALK”
How to trigger positive emotions
How to ensure you are not interrupted
How to create instant rapport and trust
How to know when someone is lying
How to deal with rude and aggressive people
4. Five types of body language:
• eye contact
• facial expression
• gestures
• posture and stance
• space relationship
Body Language
KINESICS PROXEMICS HAPTICS
5. EYES
“Eyes are so transparent
that through them
one sees the soul”
“Look a person in the
Eye when you
Talk to him”
8. PURPOSE FOR EYE CONTACT
• SPEAKING INFORMATION
• SHOWING ATTENTION AND INTEREST
• INVITING AND CONTROLLING INTERACTION
• DOMINEERING, THREATENING, INFLUENCING
OTHERS
• PROVIDING FEEDBACK DURING SPEECH
• REVEALING ATTITUDES
9. Too much eye contact: dominance, lack of respect, threat, wish to
insult
Too little eye contact: not paying attention, impolite, insincere,shy
Withdrawing eyes: signal of submission
15. SOME COMMON GESTURES
• SHOULDER SHRUG : I don’t know
• PUFFED CHEST : pride or achievement
• SUCKED STOMACH : I am not as fat as I look
• FINGER CROSSING : protection
16. • EYELID PULLING : be alert
• NOSE TAPPING : mind your own business
• THUMB UPPING : best luck , victory
• RUBBING PALM TOGETHER : positive expectation
17. • THUMB AND FINGER RUB : money expectancy
• HANDS CLENCHED TOGETHER : confident
• STEEPLING HANDS : frustrated , request
18.
19. Some more common gestures:
• Palm In Palm : Authority
• Hand gripping wrist : Frustration
20. • Hands in pocket : aggression
• Hands on hips : aggressive ,
achiever stance
21. Some more common gestures:
• Mouth Guard : suppressing deceitful words,
telling lie
• nose touching : listener doubting speaker’s
words, disguising own words,
mind your own business
• eye rub : avoiding eye contact, lying
• finger in mouth : needs reassurance, making decision
• chin stroking : making a decision
22. Some more common gestures:
• clenched teeth : anger, lying
• boredom gestures:
• evaluating gestures :
24. POSTURE AND STANCE
• STANDING
• SITTING
• LYING
SOME COMMON POSTURES:
• SAGGING : Depression
• FORWARD LEAN : Positive Attitude
• BACKWARD LEAN : Negative Attitude
25. Some common postures:
• arms folded across the chest : unsympathetic
• arms held loose : open positive attitude
• upright posture : high status , I am the boss
• bowing head : lower status
• sideway lean : relaxation, friendliness
• self wrapping : withdrawal, self protection
• slouching with forward lean : lowliness
• moderately upright : enthusiasm, friendliness
26. PROXEMICS
• Intimate Touching : 0-18”
• Personal : Close -1½ to 2½ feet
Far - 2½ to 4 ½ feet
• Social : Close 4-7 feet
Far - 7-12 feet
• Public : Close - 12-25 feet
Far - 25 feet or greater
27. WHEN YOU INVADE MY SPACE
Reactions to an invasion of your space
• Feel troubled
• Get defensive
• Become aggressive
• Retaliate
28. Jockeying for position
Inclusive - Non-inclusive :
How you include/exclude others in a group
Parallel body positions :
Will position yourselves to relate to each other
Side by side are neutral
Facing means people are involved
29. HAPTICS
Body contact : accidental
Touch : Deliberate
Types of Touch:
• functional
• social
• genial
• passionate
30. Kinds of touch depends on various factors:
• which part of body is touched (voluntary/involuntary)
• how long touch lasted
• pressure used
• movement after contact
• mood while touching
• relation between the two persons
31. Stiff arm hand shake : equality
Dead fish handshake: weak character
34. Knuckle grinder : aggression
Finger tip grab : keep at considerable
distance
Arm pulling : insecurity
35. Double handed handshake
• upper arm grip : transmits
feelings
• shoulder hold : penetrates
intimate zone
36. Appearance and physique
“The impression people make on one another is based
60% on their appearance, 33 % on on the way in
which they speak and 7 % on what they say”
• INCOME
• STATUS
• PERSONALITY
• OCCUPATION
37. How to be attractive
• eye contact
• facial expression
• head movements
• gestures
• postures
• proximity
• body contact
•Appearance & physique
•Timing & synchronization
