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bodylanguage bodylanguage bodylanguage bodylanguage
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- 2. 7 % VERBAL(Conveyed through words) 38 % VOCAL (intonation , pitch, pauses , etc) 55 % NON VERBAL (body language) What's your body telling you? Body language: The gestures, poses, movements, and expressions that a person uses to communicate.
- 3. In today,s hardworld you don’t just have to be able to “TALK THE TALK” you’ve got to “WALK THE TALK” How to trigger positive emotions How to ensure you are not interrupted How to create instant rapport and trust How to know when someone is lying How to deal with rude and aggressive people
- 4. Five types ofbody language: • eye contact • facial expression • gestures • posture and stance • space relationship Body Language KINESICS PROXEMICS HAPTICS
- 5. EYES “Eyes are sotransparent that through them one sees the soul” “Look a person in the Eye when you Talk to him”
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- 7. GAZE BEHAVIOUR • FORMALGAZE • INFORMAL GAZE • PERSONAL GAZE • LATERAL GAZE
- 8. PURPOSE FOR EYECONTACT • SPEAKING INFORMATION • SHOWING ATTENTION AND INTEREST • INVITING AND CONTROLLING INTERACTION • DOMINEERING, THREATENING, INFLUENCING OTHERS • PROVIDING FEEDBACK DURING SPEECH • REVEALING ATTITUDES
- 9. Too much eyecontact: dominance, lack of respect, threat, wish to insult Too little eye contact: not paying attention, impolite, insincere,shy Withdrawing eyes: signal of submission
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- 11. CAN FACE SPEAK? •HAPPINESS • SADNESS • DISPLEASURE • ANGER • FEAR • INTEREST
- 14. GESTURES OR KINESICS “LETYOUR BODY TALK ON YOUR BEHALF”
- 15. SOME COMMON GESTURES •SHOULDER SHRUG : I don’t know • PUFFED CHEST : pride or achievement • SUCKED STOMACH : I am not as fat as I look • FINGER CROSSING : protection
- 16. • EYELID PULLING: be alert • NOSE TAPPING : mind your own business • THUMB UPPING : best luck , victory • RUBBING PALM TOGETHER : positive expectation
- 17. • THUMB ANDFINGER RUB : money expectancy • HANDS CLENCHED TOGETHER : confident • STEEPLING HANDS : frustrated , request
- 19. Some more commongestures: • Palm In Palm : Authority • Hand gripping wrist : Frustration
- 20. • Hands inpocket : aggression • Hands on hips : aggressive , achiever stance
- 21. Some more commongestures: • Mouth Guard : suppressing deceitful words, telling lie • nose touching : listener doubting speaker’s words, disguising own words, mind your own business • eye rub : avoiding eye contact, lying • finger in mouth : needs reassurance, making decision • chin stroking : making a decision
- 22. Some more commongestures: • clenched teeth : anger, lying • boredom gestures: • evaluating gestures :
- 23. Calculating Every thing undercontrol relaxing
- 24. POSTURE AND STANCE •STANDING • SITTING • LYING SOME COMMON POSTURES: • SAGGING : Depression • FORWARD LEAN : Positive Attitude • BACKWARD LEAN : Negative Attitude
- 25. Some common postures: •arms folded across the chest : unsympathetic • arms held loose : open positive attitude • upright posture : high status , I am the boss • bowing head : lower status • sideway lean : relaxation, friendliness • self wrapping : withdrawal, self protection • slouching with forward lean : lowliness • moderately upright : enthusiasm, friendliness
- 26. PROXEMICS • Intimate Touching: 0-18” • Personal : Close -1½ to 2½ feet Far - 2½ to 4 ½ feet • Social : Close 4-7 feet Far - 7-12 feet • Public : Close - 12-25 feet Far - 25 feet or greater
- 27. WHEN YOU INVADEMY SPACE Reactions to an invasion of your space • Feel troubled • Get defensive • Become aggressive • Retaliate
- 28. Jockeying for position Inclusive- Non-inclusive : How you include/exclude others in a group Parallel body positions : Will position yourselves to relate to each other Side by side are neutral Facing means people are involved
- 29. HAPTICS Body contact :accidental Touch : Deliberate Types of Touch: • functional • social • genial • passionate
- 30. Kinds of touchdepends on various factors: • which part of body is touched (voluntary/involuntary) • how long touch lasted • pressure used • movement after contact • mood while touching • relation between the two persons
- 31. Stiff arm handshake : equality Dead fish handshake: weak character
- 32. Aggressive Hand shake PoliticianHand shake
- 33. Palm down :Dominance Palm up : Submission
- 34. Knuckle grinder :aggression Finger tip grab : keep at considerable distance Arm pulling : insecurity
- 35. Double handed handshake •upper arm grip : transmits feelings • shoulder hold : penetrates intimate zone
- 36. Appearance and physique “Theimpression people make on one another is based 60% on their appearance, 33 % on on the way in which they speak and 7 % on what they say” • INCOME • STATUS • PERSONALITY • OCCUPATION
- 37. How to beattractive • eye contact • facial expression • head movements • gestures • postures • proximity • body contact •Appearance & physique •Timing & synchronization
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