1. Tiffany Scott
1638 Cove Landing DriveAtlantic Beach, Florida 32233
Phone: (904) 487-3647/ Email: miss.tiffany80@gmail.com
FOCUS:
Professional, goal oriented, driven customer service professional who seeks opportunity for growth and success.
STRENGTHS:
Possessesknowledge in the field of Mortgages; Education, Customer Service, Claims, Preservation, Inspections,Work Orders,
Pro-Active Bids, and use of various software in calculating repair estimates to maintain the bank owned homes.
Over 17 years of stellar Customer Service experience.
Self -starter with abilities to motivate, mentor, & guide new associates as part of the job duties for being a Subject Matter Expert
Multitask successfully by managing my own time wisely and efficiently with little to no onsite management
Conduct reviews of photographs and document analysis for quality control.
PROFILE:
Passion for teaching: learning, and sharing knowledge.
Managing integrity of bank owned properties in order to leave the property ICC conveyance condition for the client & local
municipalities upon completion of repairs and code upgrades according to HUD guidelines
Knowledge and understanding of Code Compliance in regards to local plus state regulations for bank owned properties; REO,
Foreclosed, Re-Conveyance, Abandoned Properties, and Bank Owned Homes
WORK HISTORY:
Mortgage Specialist International (MSI) Jacksonville, FL 04/2014 to Present
Vendor management and inspectionsfollow up:
 Keeps track of the progress made by over 50 plus vendors predominantly from the states ofOhio and Florida, This begins
the first day that inspections are assigned by the client until they are passed into QC and final billing.
 Utilize some of the following systems such as: MSP, Web Direct, Fidelity, Xactimate Pricing, Simsol, RBE (Repair Base
Estimator), as well as other cost estimators in order to calculate the accurate cost of repairs and coordinate with the
hammers on the ground as well as contractors.
 I do daily, weekly, and monthly adhoc reporting so that as a company we could report to the client an accurate metric
used to forecast our numbers and meet deadlines to maximize profit margins. I report to many departments, officers of the
company, as well as both direct and indirect managers giving them a pulse check for the entire company from inspections
to preservations as a whole.
 Communicate with reps, third party vendors,and clients using Outlook, Go-To-Meeting, & inbound/outbound calls
 When urgent matters that occur, upper management tasks me with making outbound calls to address the emergent issue.
 Speak with the reps on my list daily to ensure that the inspections are turned in by the date set by the client
 Works with individuals from many departments in order to find, resolve, and complete preservation work orders.
 Subject matter expert for clients’ protocol on inspections and preservation work
 Ensure quality and accuracy of the work performed as well as quantity for billing and maintenance purposes.
 Ensure TPA’s and field representative have completed work within given turnaround times per client expectations.
River City Brewing Company Jacksonville, FL 10/2013 to 06/2014
Head Bartender:
 Handled accounts payable and receivable.
 Stocked and inventoried all liquor and bottled beer product behind the bar nightly.
 Worked in conjunction with other bartender and management to make certain liquor costs stayed low.
 Provided knowledge of locally sourced ingredients as well as the beers that were made on site.
 Effective at multitasking and thrive in a fast paced environment which led to repeat customers and an increase of
profitability for the company.

2. Tiffany Scott
1638 Cove Landing DriveAtlantic Beach, Florida 32233
Phone: (904) 487-3647/ Email: miss.tiffany80@gmail.com
Joe’s Crab Shack Destin, FL 03/2008 to 10/2013
Head Bartender, Head Waitress, Trainer:
 Provided stellar customer service and as a lead, made certain all escalated issues made were handled with in a timely
fashion and with respect. This gained the trust of uppermanagement.
 Decided to further my career while teaching other employees proper protocol by becoming a Certified Trainer.
 I was responsible for forecasting and aiding with workflow and seating.It was my responsibility to ensure that all guests
were seated and attended to promptly.
 Scheduled weekly and spontaneous stand up meetings with for the staff. This allowed me to implement strategies for
better, more efficient service.
 Handled accounts payable and receivable while acting as an extension of management among the rest of the staff.
University of West Florida Pensacola, FL 01/2010 to 05/2010
Teacher’s Assistant for Eastern Philosophies
 Wrote the syllabus for a class of 25 students and was responsible for creating an instructional environment which
included working in groups and individualized projects and presentations.
 Delivered lectures and presentations using Power Point to display the course material
 Maintained open lines of communication with the students and mentored them before I issued important exams
 Kept records assessing the student’s progress and consulted with the professorto fine tune the methods I used.
 Tutored students in time management and efficient research methods
.
Alan’s Ornamental Iron, Fence, & Welding Inc. Jacksonville, FL 5/2004 to 02/2008
Office Manager, SalesRepresentative
 Acted as Primary Customer Interface. Provided clients with product knowledge and estimates for securing or decorating
their property.
 Worked in concert with the owner to create proper bids for installing chain link fences,wrought iron gates,and handrails.
 Traveled to various businesses and gave speeches utilizing Power Point. Motivated potential buyers to use our company
for creative solutions to their problems.
 Prepared spread sheets with Excel to run a weekly cost analysis of the different vendors we used. Competitive market
prices allowed the company to preserve its integrity while increasing the profit margin..
 Handled accounts payable and receivable.
..
EDUCATION: _____________________________
Florida State College Educators Certification 2013
University of West Florida BA: Interdisciplinary Humanities 2010
Florida State College Associate of Arts 2009

3. Tiffany Scott
1638 Cove Landing DriveAtlantic Beach, Florida 32233
Phone: (904) 487-3647/ Email: miss.tiffany80@gmail.com
PROFESSIONAL REFERENCES
1. Melissa Brown
Phone (904) 400-4011 -Mortgage Specialist International
2. Matthew Williamson
Phone (904) 512-3368 -Mortgage Specialist International
3. Nina Abbey
Phone (904) 472-9867 - Mortgage Specialist International