1. Anthony C. Oliver
330 Dacian Rd.
Apt. C
Raleigh, NC
(919) 322-4571
AnthonyOliver7776@gmail.com
Objective
An outgoing, productive person with morethan eight years of experience
in the customerservice field seeking to use my skill set and knowledge
of the field in order to make a company profitable and efficient. My
diverse background of experience proves that I can succeed in any
customer service field.
Employment History
Temporary Office Aide
State of North Carolina, Department of Revenue, Raleigh, North Carolina
Document Processing and Payment Division.
 Opened mail from the tax-payers and placed forms in bins. Ensured that
bins were transported to the main building for further processing.
Customer Service Representative
First Citizens Bank, Raleigh, NC, 1 year
 Received calls from account-holders regarding theirbank statements.
 Answered questions about statements, unforeseen charges, overdraft
fees, and credit card charges, among others.
Customer Service Representative
Entergy Security, Raleigh, NC, 4 years
 Responded to incoming calls regardinghomesecurity alarm systems,
and took appropriate actions based on customer feedback.
 Trained and oversaw ten new employees, holding the position of
“Team Leader.” Performed evaluations on employees by observing
their recorded call logs.
 Coordinated with installation specialists when they contacted the
center after installing new systems.
Customer Service Representative
Sears Regional Credit Care Center, Greensboro, NC, 2 years
 Received calls from customers experiencing difficulty using their
credit card due to non- or late-payment.
 Arranged for debt repayment or established repayment schedules,
based on customers' financial situations.
 Consulted with a supervisor when credit limit increases were
requested.
Education
Q House, New Haven, CT
 General Equivalency Diploma