1. FELIX A. FIERRO
1511 Ridgecrest st #D
Monterey Park, CA 91754
fierrof@hotmail.com
PH # 323-351-3169
OBJECTIVE:
Seeking a position with a progressive department where my skills and work experience can be utilized to their full potential.
My capabilities and immediate experience have yet to be fulfilled.
PROFESSIONAL SKILLS:
Excellent experience providing quality customer service, performing accurate and efficient document presentation. Proficient
in IBM PC, Lotus 1-2-3, NCR Machine and 10-Key by touch, Excel & Microsoft Word. Able to meet day-to-day objectives
while attaining long-range goals, Results oriented, service-minded supervisor who quickly learns new skills and procedures
while maintaining a commitment and dedication to first-rate performance. My Experience includes extensive training of
entry-level staff at various locations and divisions.
EXPERIENCE AND ACCOMPLISHMENTS:
01/12 to 09/16 Beachbody Inc./ Quality Assurance Agent
05/06 to 11/09 HealthMarkets/ Self Employed Insurance Broker
02/02 to 05/06 Wells Fargo Bank/El Monte Financial Educator/Sales
10/00 to 09/01 Laptop Lane LTD,Arizona/ Asst. General Manager
11/90 to 10/00 Wells Fargo Bank, El Monte, Calif./ Phoenix, Arizona
04/98 to 10/00 Work-Director of Legal Orders and Systems Trainer
08/96 to 04/98 Forgery Collections- Work Director
03/94 to 08/96 Loss Prevention Specialist
• Beachbody Inc.: Quality Assurance Agent, Assist vendors in achieving their objectives by Quality monitoring of
calls and proof -reading all scripts and documents needed to get agents to achieve sales goals
Upsell additional products to fit the vendors needs while attaining sales goals. Accomplishments: Awarded
Golden Voice Award, numerous attendance awards, achieved proof- reading goals set by myself and the company,
assist leads with coverage of sales floor and reports
• Cornerstone America/HealthMarkets Inc.: Self employed Health Insurance Broker/Agent brokered through
cornerstone America assisting the self employed in getting quality/cost effective Health Insurance through Non-
Profit Association. Accomplishments: One on one training with staff on soft skills for development to reach high
integrity goals. Latin community leader in Health Insurance goals surpassed.
• Laptop Lane: Duties include Effectively monitor staff of two locations for all performance issues and
evaluations. Retain an accurate inventory and order all supplies as needed. Maintain a documented ledger
of all infractions involving both the business and staff. Full negotiation ability to resolve all issues prior to
escalation to senior management. Initiate new ideas for growth and or proficiency of the business. Maintain
all forms and reports for daily review and audit. Conduct all entry-level interviews and set a standard for
the most productive type of candidates. Accomplishments: Re-staff and retraining resulted in a better
quality of service- minded and technically experienced members therefore leading to excellent customer
satisfaction.
• Wells Fargo Bank : Effectively monitor staff of 8 to 16 for Subpoena Processing and Legal Orders, to
develop and maintain a process for continual professional aspects. Full authority for negotiations of all
backlog invoices in order to reduce potential losses. Process items in a timely manner. Retain full system
knowledge and troubleshoot as needed. Resolve issues pertaining to staff and balancing of General
Ledgers. Resolve issue prior to escalation of supervisor actions and keep supervisors informed.
Accomplishment: Results lead to significant increase to three times the projected revenue. Eased the
atmosphere to better working conditions and maintain a respectful demeanor from all staff members.
• Forgery Collections: Proficiently assist other institutions with forgery claims Duties included making pay
decisions in accordance with policy, Process all incoming items exceeding 40,000 item bundles, calling
customers and or branches to verify validity of signatures, balancing general ledger. Signing authority far
cashier's checks. Proficiently verified incoming information on large items (over $2,500.00) for validity of
forgery claim. Accomplishment: Results oriented have led to significant customer satisfaction. Effective
performance has resulted in significant decrease in bank losses.
