The document provides a summary of Nephteria Murray's career experience and qualifications for a customer service role. It includes her contact information, a career overview highlighting over 5 years of customer service and administrative support experience, core strengths relevant to customer service, accomplishments in roles providing customer assistance and administrative duties, work experience in various customer service roles over 10 years in industries such as insurance, telecommunications, and hospitality, and educational background including pursuing a Business Entrepreneurship degree from Ashford University.

1. Nephteria Murray
1552 Carter Dr Apt C
Arlington, TX 76010 Cell: 469-508-6053
Neph.murray@gmail.com
Career Overview
Dedicated individual with over five years of customer service and administrative support skills. I have worked on
live chat support as well as email. I would like to work for a company where I can put my skills to the test and
promote within. I have a high level of motivation to maintain customer satisfaction and contribute to company
success and results.
Core Strengths
Strong organizational skills Telephone inquiries specialist
Active listening skills Customer service expert
Seasoned in conflict resolution Telecommunication skills
Sharp problem solver Adaptive team player
Adaptive team player Data Entry
Courteous demeanor Alpha/Numeric
Transcription 10 key
60 wpm
Accomplishment
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of accounts
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Assistance/Admin Duties
Worked with company systems such as Live Support and diligently completed all assigned tasks, such as
keying info into spreadsheets, collecting data and keying into company software. Slight transcription work.
Work Experience

2. Customer Service Representative
State National Companies 07/2014-02/2015
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems,
and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Developed reputation as an efficient service provider with high levels of accuracy.
High levels of data entry and transcription work. Inbound and outbound call center for CPI insurance
Customer Service Representative 07/2012 － 03/2014
Arbonne International Addison , TX
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving
problems,
and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Developed reputation as an efficient service provider with high levels of accuracy.
Inbound call center for the Independent Sales Consultants and their clientèle
Set up accounts, Handled commission inquiries, Explained incentives, promotions, and gave information
on the
newest features and products for the company
Addressed 30 website inquiries per day, converting 40-50 into renewal customers.
Communication Specialist/Tech Support 09/2011 － 02/2012
CenturyLink Monroe, LA
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving
problems,
and providing new product information.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Developed reputation as an efficient service provider with high levels of accuracy.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Basic troubleshooting for telecommunication company with phone, Internet, and cable services

3. Roadside Assistance Rep 11/2009 － 11/2010
Novo 1 Fort Worth, TX
Provided an elevated customer experience to generate a loyal clientele.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and
resolving
problems on the spot.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Use google maps to locate distressed customers in need of roadside assistance
Call local dispatchers in the area to have required service sent to the customer in need
Cashier 03/2009 － 10/2009
Great Wolf Lodge Grapevine, TX
Cashier handled cash and credit card transactions.
Provided customer service in the Bear Creek souvenir shop.
Maintained store appearance and light inventory duties.
Educational Background
Rayville High School May 2007
Rayville, LA
Ashford University
Business Entrepreneurship Degree in progress Feb. 2019