1. Cherrish Serrato
1849 Baywood Dr. #204, CA 92881 - (951)281-9066 - cherrish712@yahoo.com
Objective
I am a highly motivated person with strong interpersonal and organizational skills. I am looking for a
permanent position with a quality company.
Professional Experience
North West College January 2012 - Present
Admissions Representative
Accomplishments
I have assisted hundreds of individuals with furthering their educational goals.
I won the Pacesetter Award
 I am responsible for all phases of the Admissions process. I discuss the benefits of education with
prospective students and I enroll qualified individuals into education programs.
 I conduct career planning sessions. I motivate and inspire prospects to achieve results.
 I engage and positively impact individuals by active listening and superior customer service.
 I demonstrate the ability to meet and exceed sales goals in a fast passed environment.
 I focus on specific quantifiable goals for achievement.
 I present the campus and its programs with the highest integrity and business ethics.
 I conduct campus tours and paint the portrait of what it’s like in the career of their interest.
 I am responsible for the enrollment process and documentation needed. I review transcripts and
prepare files. I conduct Financial Aid packaging appointments.
 I follow up with prospective students to ensure all obstacles have been overcome, the student attends
orientation prior to the start date and the student has a positive experience.
 I accept assignments with and open and cooperative team-oriented attitude.
 Adhering to company, state, federal, and accreditation policies and regulations.
 Demonstrate computer literacy skills including working knowledge of Microsoft Office applications:
Word, Excel, and Outlook.
ARS/Rescue Rooter March 2007 - June 2010
Customer Service Representative, Sales
 I was responsible for taking incoming calls at a high call volume.
 Scheduled and dispatch appointments for technicians nationwide.
 I proactively put forth effective and timely one call resolution of customer issues and needs.
 Delivered top quality customer service and build customer satisfaction and loyalty.
 I did complete ongoing training to stay abreast of product, service, and policy changes.
 Analyze, administer, and produce daily schedules for multiple call centers.
 Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
 Input and edit customer data,notes, and appointment information into the system.
 Managed incoming and outgoing faxes from/to customers.

2. Advanced Access October 2001 - February 2007
Senior Sales Representative
 Real estate/Broker website phone sales.
 I educated realtors and Brokers on how to market their website online via internet.
 I educated and trained agents and brokers on how to achieve top search engine placement.
 Delivered top quality customer service and build customer satisfaction and loyalty.
 I did complete ongoing training to stay abreast of product, service, and policy changes.
 I assisted in promotional events and traveled to promo events to sell our products.
 Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
 I documented, input and edit customer data, notes, and appointment information into the system.
 I helped the company attain the highest amount of sales on a weekly basis.
 I was responsible for training, creating, scripts, and motivating now hires.
 I officially commended for initiative, enthusiasm, persuasiveness, customer focus, and dependability
in performance evaluations.
 I made technical changes in the client’s websites.
Knowledge of:
 Internet
 MS Word
 Excel
 Outlook Express
 10 key
 Type 50 wpm
Professional Skills Include:
 Strong team player
 Capacity to maintain patience, courtesy, and professionalism in times of stress and deal directly,
promptly and respectfully, even with difficult customers.
 Active listening skills
 Strong customer focus
 Reliable and trustworthy
 Correct Grammar
Education
Axia College of University of Phoenix 2012-2012
Focus- BA in Administrative Health Care