SlideShare a Scribd company logo
1 of 2
Download to read offline
Cherrish Serrato
1849 Baywood Dr. #204, CA 92881 - (951)281-9066 - cherrish712@yahoo.com
Objective
I am a highly motivated person with strong interpersonal and organizational skills. I am looking for a
permanent position with a quality company.
Professional Experience
North West College January 2012 - Present
Admissions Representative
Accomplishments
I have assisted hundreds of individuals with furthering their educational goals.
I won the Pacesetter Award
 I am responsible for all phases of the Admissions process. I discuss the benefits of education with
prospective students and I enroll qualified individuals into education programs.
 I conduct career planning sessions. I motivate and inspire prospects to achieve results.
 I engage and positively impact individuals by active listening and superior customer service.
 I demonstrate the ability to meet and exceed sales goals in a fast passed environment.
 I focus on specific quantifiable goals for achievement.
 I present the campus and its programs with the highest integrity and business ethics.
 I conduct campus tours and paint the portrait of what it’s like in the career of their interest.
 I am responsible for the enrollment process and documentation needed. I review transcripts and
prepare files. I conduct Financial Aid packaging appointments.
 I follow up with prospective students to ensure all obstacles have been overcome, the student attends
orientation prior to the start date and the student has a positive experience.
 I accept assignments with and open and cooperative team-oriented attitude.
 Adhering to company, state, federal, and accreditation policies and regulations.
 Demonstrate computer literacy skills including working knowledge of Microsoft Office applications:
Word, Excel, and Outlook.
ARS/Rescue Rooter March 2007 - June 2010
Customer Service Representative, Sales
 I was responsible for taking incoming calls at a high call volume.
 Scheduled and dispatch appointments for technicians nationwide.
 I proactively put forth effective and timely one call resolution of customer issues and needs.
 Delivered top quality customer service and build customer satisfaction and loyalty.
 I did complete ongoing training to stay abreast of product, service, and policy changes.
 Analyze, administer, and produce daily schedules for multiple call centers.
 Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
 Input and edit customer data,notes, and appointment information into the system.
 Managed incoming and outgoing faxes from/to customers.
Advanced Access October 2001 - February 2007
Senior Sales Representative
 Real estate/Broker website phone sales.
 I educated realtors and Brokers on how to market their website online via internet.
 I educated and trained agents and brokers on how to achieve top search engine placement.
 Delivered top quality customer service and build customer satisfaction and loyalty.
 I did complete ongoing training to stay abreast of product, service, and policy changes.
 I assisted in promotional events and traveled to promo events to sell our products.
 Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
 I documented, input and edit customer data, notes, and appointment information into the system.
 I helped the company attain the highest amount of sales on a weekly basis.
 I was responsible for training, creating, scripts, and motivating now hires.
 I officially commended for initiative, enthusiasm, persuasiveness, customer focus, and dependability
in performance evaluations.
 I made technical changes in the client’s websites.
Knowledge of:
 Internet
 MS Word
 Excel
 Outlook Express
 10 key
 Type 50 wpm
Professional Skills Include:
 Strong team player
 Capacity to maintain patience, courtesy, and professionalism in times of stress and deal directly,
promptly and respectfully, even with difficult customers.
 Active listening skills
 Strong customer focus
 Reliable and trustworthy
 Correct Grammar
Education
Axia College of University of Phoenix 2012-2012
Focus- BA in Administrative Health Care

More Related Content

What's hot

May 2016 Resume -IDSM2
May 2016 Resume -IDSM2May 2016 Resume -IDSM2
May 2016 Resume -IDSM2Sydney Cohen
 
Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)david_bruno
 
Megan_Leach_Resume
Megan_Leach_ResumeMegan_Leach_Resume
Megan_Leach_ResumeMegan Leach
 
Business accomplishments w j ryans 092316
Business accomplishments w j ryans 092316Business accomplishments w j ryans 092316
Business accomplishments w j ryans 092316Julie L. Ryan
 
Resume for Kelysia Simpson
Resume for Kelysia SimpsonResume for Kelysia Simpson
Resume for Kelysia SimpsonKelysia Simpson
 
Rachel Walker Resume
Rachel Walker ResumeRachel Walker Resume
Rachel Walker ResumeRachel Walker
 
(Clayton Henderson) Resume 2 pages
(Clayton Henderson) Resume 2 pages(Clayton Henderson) Resume 2 pages
(Clayton Henderson) Resume 2 pagesClayton Henderson
 
Wk 3 Topic 5 Resume Draft
Wk 3 Topic 5 Resume DraftWk 3 Topic 5 Resume Draft
Wk 3 Topic 5 Resume DraftLaterra Rice
 
Jonathan_Bugg_Resume
Jonathan_Bugg_ResumeJonathan_Bugg_Resume
Jonathan_Bugg_ResumeJonathan Bugg
 
Shannon moore resume 2016
Shannon moore resume 2016Shannon moore resume 2016
Shannon moore resume 2016Shannon Moore
 
Traycee.Roberson
Traycee.RobersonTraycee.Roberson
Traycee.RobersonTrayc1001
 
Laura Carvajal 2016 Resume
Laura Carvajal 2016 ResumeLaura Carvajal 2016 Resume
Laura Carvajal 2016 ResumeLaura Carvajal
 

What's hot (20)

May 2016 Resume -IDSM2
May 2016 Resume -IDSM2May 2016 Resume -IDSM2
May 2016 Resume -IDSM2
 
Jennifer Ortega
Jennifer OrtegaJennifer Ortega
Jennifer Ortega
 
Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)Why Im the Best Candidate David Bruno2010(Sales)
Why Im the Best Candidate David Bruno2010(Sales)
 
Megan_Leach_Resume
Megan_Leach_ResumeMegan_Leach_Resume
Megan_Leach_Resume
 
Business accomplishments w j ryans 092316
Business accomplishments w j ryans 092316Business accomplishments w j ryans 092316
Business accomplishments w j ryans 092316
 
Resume 1.1.2017
Resume 1.1.2017Resume 1.1.2017
Resume 1.1.2017
 
SheenaGray16
SheenaGray16SheenaGray16
SheenaGray16
 
Yeshica Resume
Yeshica ResumeYeshica Resume
Yeshica Resume
 
pats best resume
pats best resumepats best resume
pats best resume
 
2015 Resume - Andrew
2015 Resume - Andrew2015 Resume - Andrew
2015 Resume - Andrew
 
Resume for Kelysia Simpson
Resume for Kelysia SimpsonResume for Kelysia Simpson
Resume for Kelysia Simpson
 
Rachel Walker Resume
Rachel Walker ResumeRachel Walker Resume
Rachel Walker Resume
 
(Clayton Henderson) Resume 2 pages
(Clayton Henderson) Resume 2 pages(Clayton Henderson) Resume 2 pages
(Clayton Henderson) Resume 2 pages
 
resume2015a
resume2015aresume2015a
resume2015a
 
Wk 3 Topic 5 Resume Draft
Wk 3 Topic 5 Resume DraftWk 3 Topic 5 Resume Draft
Wk 3 Topic 5 Resume Draft
 
Jonathan_Bugg_Resume
Jonathan_Bugg_ResumeJonathan_Bugg_Resume
Jonathan_Bugg_Resume
 
Shannon moore resume 2016
Shannon moore resume 2016Shannon moore resume 2016
Shannon moore resume 2016
 
Traycee.Roberson
Traycee.RobersonTraycee.Roberson
Traycee.Roberson
 
Abby_Cole_Resume
Abby_Cole_ResumeAbby_Cole_Resume
Abby_Cole_Resume
 
Laura Carvajal 2016 Resume
Laura Carvajal 2016 ResumeLaura Carvajal 2016 Resume
Laura Carvajal 2016 Resume
 

Viewers also liked

PORTFOLIO_HONG SEOK CHANG_160308
PORTFOLIO_HONG SEOK CHANG_160308PORTFOLIO_HONG SEOK CHANG_160308
PORTFOLIO_HONG SEOK CHANG_160308Hong Seok Chang
 
Original questionaire
Original questionaireOriginal questionaire
Original questionaireasmediae15
 
The Professional Autism Project
The Professional Autism ProjectThe Professional Autism Project
The Professional Autism Projectsarah scrimshaw
 
First Pitch Case Competition - McGill Submission
First Pitch Case Competition - McGill SubmissionFirst Pitch Case Competition - McGill Submission
First Pitch Case Competition - McGill SubmissionJorge Tatto
 
فواز طرابلسي..ظفار شهادة من زمن الثورة
فواز طرابلسي..ظفار شهادة من زمن الثورةفواز طرابلسي..ظفار شهادة من زمن الثورة
فواز طرابلسي..ظفار شهادة من زمن الثورةMountasser Choukri
 
Conversion Optimization with Peep Laja
Conversion Optimization with Peep LajaConversion Optimization with Peep Laja
Conversion Optimization with Peep LajaElla Quivooij
 

Viewers also liked (11)

PORTFOLIO_HONG SEOK CHANG_160308
PORTFOLIO_HONG SEOK CHANG_160308PORTFOLIO_HONG SEOK CHANG_160308
PORTFOLIO_HONG SEOK CHANG_160308
 
Original questionaire
Original questionaireOriginal questionaire
Original questionaire
 
Productividad
ProductividadProductividad
Productividad
 
The Professional Autism Project
The Professional Autism ProjectThe Professional Autism Project
The Professional Autism Project
 
First Pitch Case Competition - McGill Submission
First Pitch Case Competition - McGill SubmissionFirst Pitch Case Competition - McGill Submission
First Pitch Case Competition - McGill Submission
 
Stage
StageStage
Stage
 
فواز طرابلسي..ظفار شهادة من زمن الثورة
فواز طرابلسي..ظفار شهادة من زمن الثورةفواز طرابلسي..ظفار شهادة من زمن الثورة
فواز طرابلسي..ظفار شهادة من زمن الثورة
 
Person 5
Person 5Person 5
Person 5
 
Person 3
Person 3Person 3
Person 3
 
Matriz de objetivos
Matriz de objetivosMatriz de objetivos
Matriz de objetivos
 
Conversion Optimization with Peep Laja
Conversion Optimization with Peep LajaConversion Optimization with Peep Laja
Conversion Optimization with Peep Laja
 

Similar to Cherrish Admissions Resume 2014

Melissa Metro Resume 1
Melissa Metro Resume 1Melissa Metro Resume 1
Melissa Metro Resume 1Melissa Metro
 
client customer services
client customer servicesclient customer services
client customer servicesGabriella Wyman
 
Admin Resume with Cover letter General
Admin Resume with Cover letter GeneralAdmin Resume with Cover letter General
Admin Resume with Cover letter GeneralKate England
 
Reina M Clark Resume 2016 (1)
Reina M Clark Resume 2016 (1)Reina M Clark Resume 2016 (1)
Reina M Clark Resume 2016 (1)Reina Clark
 
Executive Administrative Assistant
Executive Administrative AssistantExecutive Administrative Assistant
Executive Administrative AssistantJohn Hood
 
Akhona Zakwe Resume
Akhona Zakwe ResumeAkhona Zakwe Resume
Akhona Zakwe ResumeAkhona Zakwe
 
Anna Carpenter CV.DOCX
Anna Carpenter CV.DOCXAnna Carpenter CV.DOCX
Anna Carpenter CV.DOCXAnna Carpenter
 
Cathy-Brown-Walker-7 copy
Cathy-Brown-Walker-7 copyCathy-Brown-Walker-7 copy
Cathy-Brown-Walker-7 copyCathy Walker
 
DARIEL_AMAROsigned
DARIEL_AMAROsignedDARIEL_AMAROsigned
DARIEL_AMAROsignedDariel Amaro
 
Pedro Aceves Staffing Resume 2
Pedro Aceves Staffing Resume 2Pedro Aceves Staffing Resume 2
Pedro Aceves Staffing Resume 2Pedro Aceves
 
Windyresume 032315
Windyresume 032315Windyresume 032315
Windyresume 032315Windy Brooks
 

Similar to Cherrish Admissions Resume 2014 (20)

Neeve (1)
Neeve (1)Neeve (1)
Neeve (1)
 
BOLADALE CV
BOLADALE CVBOLADALE CV
BOLADALE CV
 
Melissa Metro Resume 1
Melissa Metro Resume 1Melissa Metro Resume 1
Melissa Metro Resume 1
 
Resume+7 (1)
Resume+7 (1)Resume+7 (1)
Resume+7 (1)
 
client customer services
client customer servicesclient customer services
client customer services
 
Admin Resume with Cover letter General
Admin Resume with Cover letter GeneralAdmin Resume with Cover letter General
Admin Resume with Cover letter General
 
MWright_Resume_2016
MWright_Resume_2016MWright_Resume_2016
MWright_Resume_2016
 
Reina M Clark Resume 2016 (1)
Reina M Clark Resume 2016 (1)Reina M Clark Resume 2016 (1)
Reina M Clark Resume 2016 (1)
 
Executive Administrative Assistant
Executive Administrative AssistantExecutive Administrative Assistant
Executive Administrative Assistant
 
Pete's Final Resume
Pete's Final ResumePete's Final Resume
Pete's Final Resume
 
Sonya M Barge Resume
Sonya M Barge ResumeSonya M Barge Resume
Sonya M Barge Resume
 
phoebe cv one
phoebe cv onephoebe cv one
phoebe cv one
 
Akhona Zakwe Resume
Akhona Zakwe ResumeAkhona Zakwe Resume
Akhona Zakwe Resume
 
Anna Carpenter CV.DOCX
Anna Carpenter CV.DOCXAnna Carpenter CV.DOCX
Anna Carpenter CV.DOCX
 
Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla Resume
Marie Cancilla Resume
 
Cathy-Brown-Walker-7 copy
Cathy-Brown-Walker-7 copyCathy-Brown-Walker-7 copy
Cathy-Brown-Walker-7 copy
 
DARIEL_AMAROsigned
DARIEL_AMAROsignedDARIEL_AMAROsigned
DARIEL_AMAROsigned
 
Janis Barat Resume 2015
Janis Barat Resume 2015Janis Barat Resume 2015
Janis Barat Resume 2015
 
Pedro Aceves Staffing Resume 2
Pedro Aceves Staffing Resume 2Pedro Aceves Staffing Resume 2
Pedro Aceves Staffing Resume 2
 
Windyresume 032315
Windyresume 032315Windyresume 032315
Windyresume 032315
 

Cherrish Admissions Resume 2014

  • 1. Cherrish Serrato 1849 Baywood Dr. #204, CA 92881 - (951)281-9066 - cherrish712@yahoo.com Objective I am a highly motivated person with strong interpersonal and organizational skills. I am looking for a permanent position with a quality company. Professional Experience North West College January 2012 - Present Admissions Representative Accomplishments I have assisted hundreds of individuals with furthering their educational goals. I won the Pacesetter Award  I am responsible for all phases of the Admissions process. I discuss the benefits of education with prospective students and I enroll qualified individuals into education programs.  I conduct career planning sessions. I motivate and inspire prospects to achieve results.  I engage and positively impact individuals by active listening and superior customer service.  I demonstrate the ability to meet and exceed sales goals in a fast passed environment.  I focus on specific quantifiable goals for achievement.  I present the campus and its programs with the highest integrity and business ethics.  I conduct campus tours and paint the portrait of what it’s like in the career of their interest.  I am responsible for the enrollment process and documentation needed. I review transcripts and prepare files. I conduct Financial Aid packaging appointments.  I follow up with prospective students to ensure all obstacles have been overcome, the student attends orientation prior to the start date and the student has a positive experience.  I accept assignments with and open and cooperative team-oriented attitude.  Adhering to company, state, federal, and accreditation policies and regulations.  Demonstrate computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook. ARS/Rescue Rooter March 2007 - June 2010 Customer Service Representative, Sales  I was responsible for taking incoming calls at a high call volume.  Scheduled and dispatch appointments for technicians nationwide.  I proactively put forth effective and timely one call resolution of customer issues and needs.  Delivered top quality customer service and build customer satisfaction and loyalty.  I did complete ongoing training to stay abreast of product, service, and policy changes.  Analyze, administer, and produce daily schedules for multiple call centers.  Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.  Input and edit customer data,notes, and appointment information into the system.  Managed incoming and outgoing faxes from/to customers.
  • 2. Advanced Access October 2001 - February 2007 Senior Sales Representative  Real estate/Broker website phone sales.  I educated realtors and Brokers on how to market their website online via internet.  I educated and trained agents and brokers on how to achieve top search engine placement.  Delivered top quality customer service and build customer satisfaction and loyalty.  I did complete ongoing training to stay abreast of product, service, and policy changes.  I assisted in promotional events and traveled to promo events to sell our products.  Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.  I documented, input and edit customer data, notes, and appointment information into the system.  I helped the company attain the highest amount of sales on a weekly basis.  I was responsible for training, creating, scripts, and motivating now hires.  I officially commended for initiative, enthusiasm, persuasiveness, customer focus, and dependability in performance evaluations.  I made technical changes in the client’s websites. Knowledge of:  Internet  MS Word  Excel  Outlook Express  10 key  Type 50 wpm Professional Skills Include:  Strong team player  Capacity to maintain patience, courtesy, and professionalism in times of stress and deal directly, promptly and respectfully, even with difficult customers.  Active listening skills  Strong customer focus  Reliable and trustworthy  Correct Grammar Education Axia College of University of Phoenix 2012-2012 Focus- BA in Administrative Health Care