1. Shannon Bollack
26034 Lunda Rd
West Mansfield OH, 43358
Phone: (786) 360-9552
Email: SLBollack@gmail.com
*preferable method of contact via Phone
Summary
An Eager and highly dedicated candidate with previous experience in customer service via sales, administration, clerical and
dispatch duties. Through my previous experience I have displayed my ideal skills of speed with efficiency, hard work and a
firm commitment to excellence resulting in complete employer approval. I understand the value and importance of rapid,
mistake-free precision in order to capitalize on sales and preserve client satisfaction.
Experience
~Alpine Logistics (Dispatcher) Jan 2014 to July 2014
As a dispatcher I was responsible for answering and quickly dispatching appropriate loads to drivers. I would politely assist
customers via telephone and communicate with vendors regarding load availability and special orders. I developed a
reputation as an efficient service providerwith high levels of accuracy while managing customer calls effectively and
efficiently in a complex and fast-paced dispatching center environment. . I became well versed in Microsoft applications
while being held accountable for entering vast amounts of numerical data into databases in a timely manner and gained
insight knowledge to D.O.T. and IFTA polices and regulations.
~Kirby’s Auto Parts and Towing (Office Asst.) Jun 2009 to Dec 2013
As an office assistant I managed a wide variety of customer service and administrative tasks to resolve customer issues
quickly and proficiently while processing numerous daily invoices and billing renewed invoices to clients. As well as working
in partnership with law enforcement and insurance companies and keeping all trucks up to D.O.T regulations.
~West Side Auto Sales (Salesperson) Feb 2003 to June 2009
As an auto sales associate I learned to cultivate relationships with new customers to achieve sales objectives and provide
insight into new products, features, and options. I would strategically negotiate with customers to close on deals and
increase sales; personally work deals, interest rates, leases, and calculate financial requirements. In addition I would
maintain contact via email and phone calls to maintain a stable rapport with customers.
Education
~GED
SpecialSkills and Highlights
~Meticulous attention to detail
~Goal oriented
~Dependable
~Customer service
~Organized scheduler
~Multi-tasker
~Positive Attitude
~Proficient with Microsoft Word and Excel
~Type 50 GWPM
~Notary