Sonya Barge has over 20 years of experience in childcare center management, project management, and customer support. She created a successful childcare center growing it to over $750,000 in annual sales. As Director, she coordinated educational programs for over 1,000 children. She also has 4 years experience managing hardware and software implementation projects, delivering them on time and on budget. She is proficient in Microsoft Office applications and provides excellent customer service.

1. Phone (404)660.4111
E-mail solsonty@yahoo.com
Sonya M. Barge
Summary of
qualifications
Over 10 years experience as child care center proven results-focused Director for
Water Walk Enterprises, Inc dba Tiny Treasures. Accomplished consistently and
expertise in areas from business administration to marketing services to recruiting
and training sales staff.
Key Accomplishments:
 Created, developed and produced successful child care center from start-up
to a $750,000+ in annual sales through effective business planning, creative
sales techniques, and driving brand recognition through innovative
marketing.
 Proficient in cultivating and managing business relationships with direct P&L
responsibility meeting long term strategic revenue generating goals.
 Developed, negotiated and maintained long term strategic partnerships and
vendor relationships resulting in sustained long-term partnerships.
 A direct communicator with strong interpersonal skills oriented toward
tangible, measureable results with extensive experience building new age-
appropriate classrooms and curriculums.
 Recognized by clients and colleagues as a consummate professional with a
high degree of personal integrity. Known for a contagious passion for
excellence, a talent for resourceful business solutions, and a capacity for
motivational leadership.
 Four years of project management experience in hardware and software
implementations. Demonstrated track record of successfully managing
small to large projects from start to finish and on time.
 A highly motivated and energetic professional, dedicated to understanding
and meeting client needs. Adept at prioritizing and completing multiple
projects within strict customer specifications and time restrictions.
 Exceptional focus, follow-through and coordination skills. Proven ability to
develop and manage project schedules, and known for working well with
cross-functional team to achieve on-time project completion.
 Cross-platform training in operating systems to effectively train,
troubleshoot, identify and solve a wide range of user concerns.
 Computer Skills include: MS Office Suite (MS Word, MS Excel, MS
Powerpoint, MS Publisher)
Work experience Director
February 2005-December 2015 Tiny Treasures for Early Childhood Development
 Negotiated and sold the business and real estate to a corporate child care entity.
 Coordinated with 500 families to improve activities on children’s' learning
capabilities.
 Developed educational standards, policies, procedures, and programs of the
center.
 Monitored over 1000 children's progress and implemented new activities to

2. further improve the children’s learning curves.
 Reviewed allocations of funds for staff, materials and equipment, and monthly
expenses.
 Coordinated payroll, work schedules and the daily activities of teachers at the
center.
 Facilitated the scope of building the center from conception to completion.
 Developed and facilitated the educational program offerings and conducted drafts
of program schedules.
 Managed the day-to-day operations of Tiny Treasures.
 Monitored state licensure compliance requirements.
 Conducted monthly supervisory, team building, and training meetings with center
staff.
 Implemented & updated procedures in response to issues.
 Coordinated meal planning and preparations
Assistant Director
February 2004-2005 TreeTop Learning Academy Morrow, GA
 Managed the day-to-day operations of TreeTop Learning Academy
 Monitored state licensure compliance requirements.
 Conducted monthly supervisory, team building, and training meetings with center
staff.
 Implemented & updated procedures in response to issues.
 Coordinated meal planning and preparations
 Created staff schedules
Project Manager/Customer Support Specialist
2000-2003 Dendrite International formerly known as SYNAVANT Inc Atlanta, GA
 Supervised a team of testers in product enhancements in proprietary
software and reported testing results to upper management
 Consulted with client to identify key requirements, defined project scope,
developed project plan and schedule, provided leadership to internal teams
on projects and daily communication to client on production issues.
 Initiated a comprehensive issue tracking process that improved
communication and issue resolution for client, cross-functional teams and
upper management.
 Act as escalation point for change request and client concerns, and worked
closely with department team leads to prioritize issues and coordinate
troubleshooting efforts.
 Conducted resource planning and budgeting for hardware implementation
rollouts; tracked cost to ensure adherence to budgetary limitations.
 Received “Team Player Award” for outstanding performance and excellent
customer service.
Account Manager/Customer Support Specialist
1999-2000 SYNAVANT Inc Atlanta, GA
 Provided second level support to effectively resolve escalated end user
issues
 Served as client liaison to ensure and improve client satisfaction.
 Created and maintained electronic instructional and troubleshooting guides
 Planned and organized on-going training sessions to maintain up-to-date
knowledge base
 Researched and wrote detailed weekly reports identifying end user
satisfaction, trends and issues.

3. Technical Support/Help Desk Associate
1997-1999 SYNAVANT Inc. Atlanta, GA
 Part of a five-member team to provide comprehensive word processing,
technical consulting and systems troubleshooting to over 3000 sales reps.
 Support proprietary software: Cornerstone 1.64, Microsoft Office 95 & 97,
Lotus Notes, and Internet access
 Participate in onsite support of hardware/software for client
 Receive ongoing corporate recognition and customer commendation for
consistently high levels of accuracy and productivity.
 Provide support services to office supervisor to create reports for the client
 One of two associates selected to assist in training new help desk associates
Flight Attendant
1992-1993 American Airlines Irving, TX
 Provided information, guidance and assistance for safety and comfort to
passengers on board aircraft.
 Conduct safety checks before, during and after flight
 Greet passengers!
 Prepare and serve food items to passengers.
 Comply with all aviation rules and regulations for safety protection.
 Assist passengers and cabin crew during emergency situations.
 Present emergency equipment and give instructions.
 Submit reports concerning flight incidents.
Education Michigan State University, East Lansing, MI
B.A., Political Science
REFERENCES AVAILABLE UPON REQUEST