1. Anuj Chopra
Correspondence Address H.NO-1081, Sec-09, Faridabad
Contact: +91-9818652043
Email: chopra.anuj@rediffmail.com
PROFESSIONAL SYNOPSIS
 Currently Working with EXL Services, as a professional with 9 years of extensive experience in client
communications, conflict resolution, and compliance on client deliverables and revenue
 Reviews all major deliverables to ensure quality standards and client expectations are met
 Ensures that client issues are dealt with in an efficient manner keeping my Sup and Skips in Loop
 Works closely with the project team in order to maintain a continuous knowledge of project status in order
to identify potential issues and/or opportunities within or related to the project
 Ensures that all processes and procedures are completed, quality standards are met with a good profit
margin.
 Communicates the client's goals and represent the client's interests to the team.
 Provides regular two-way communication between the client and team, to provide strong team
representation and set proper client expectations.
 Understanding of company capabilities and service, and effectively communicates all offerings to the
client.
 Providing regular input on all account activity, including status and call reports on a weekly basis.
ORGANISATIONAL EXPERIENCE
 Tenure: - June 2006 – Till Date
Company Name: - EXL Service.com(I) Pvt Limited
Feb 1st, 2012 – Till Date
Designation: Assistant Manager - Operations
Presently, working as an Assistant Manager - Operations for one of the prestigious utilities UK Client and
managing 2 teams of 42 Associates/Senior Associates.
Also worked as an Assistant Manager, Operations for Collections, Back-end and Blended processes with the same
client
Core Responsibilities
 Handling two processes comprising a team of 42 Associates/Senior Associates
 Responsible for meeting the SLA’s for the process.
 Responsible for Ramp ups in the current process.
 Leading IJP Preparation and Succession Planning workshop in my area.
 Responsible for administrative work.
 Doing the operation hiring rounds.
 Maintaining the relations with client over the phone and Emails in daily routine.

2. Additional Responsibilities
 Demonstrate teamwork by supporting and assisting other assistant managers as necessary
 Promote company recognition programs and understands the direct correlation between recognition and
retention
 Process SPOC for the trainings and skills management liaising between the training team and the other
assistant managers in the process to have various training programs conducted for the associates
Jul 01, 2009–Jan 31, 2012
Role: Collections Agent
Worked as a collections agent for our leading UK utilities giant and demonstrated teamwork by supporting and
assisting other members of the team and handling team in the absence of my Assistant Manager and got
promoted as an Assistant Manger, Operations.
Core Responsibilities
 On job role as an Collections agent
 Floor support providing help to the associates
 Taking team huddles to address team issues and problems
 Timely updates and support to the team to avoid any escalation
 Effective attendance/leave management
May 01, 2008 – Jun 31, 2009
Role: Lead Advisor
Worked as a Lead Advisor (Complaint’s Manager) for our leading UK Insurance giant
Core Responsibilities
 Handling escalations from the customers, vendors & other departments not satisfied with the services
 Liaising with the vendors and other departments for quick resolution of the complaint
 Liaising with the onshore escalation team (step II) and insurance Ombudsman
 Floor support providing help to the associates
 Taking team huddles to address team issues and problems
 Timely updates and support to the team to avoid any escalation
Additional Responsibilities
 Work assignment and attendance monitoring
 MIS reporting on the team performance
 Doing a trend analysis for future volume forecasting
 Effective attendance/leave management
Systems Used:
Mainframe, Exceed (Claims Front-end), MS Office & Lotus Notes etc.

3. June12, 2006 – Apr 31, 2008
Role: Auto Claims Adjuster
Worked as an auto claims adjuster servicing auto claims for the insured and third party claims for auto and auto
& property
Core Responsibilities
 End to end auto claim servicing for top UK insurance giant
 Liaise with the customers, vendors and other associate departments for the smooth progression of the claim
 Investigating claims for insurance frauds and refer cases to claim techs for further investigation
 Arranging vehicle inspection, repair, hire car, salvage disposal in case of total loss vehicles
 Third party claims servicing for their auto and property damages caused by our insured
 Initiate customer satisfaction survey and encourage customers to take part in the survey
Additional Responsibilities
 Floor support providing help to the associates
 Leave SPOC for the team responsible for managing leaves
 Tenure: - Jan 2005 – May 2006
Company Name: - Norton House & Ramada Jarvis, Edinburgh, Scotland, U.K
Started working with Ramada Jarvis as a Restaurant Cashier and then got Opportunity to work with Norton House
Hotel, joined as a Restaurant & Bar Staff and got opportunity to work in Banquets and Conferences and handled
few weddings and conferences.
 Identify and estimate quantities of foods, beverages, and supplies to be ordered.
 Maintain relationships with customers and staff.
 Schedule staff work hours and activities.
 Evaluate health and safety practices against standards.
 Process and analyze information when scheduling and budgeting.
 Guide, direct, and train staff.
 Coordinate the work and activities of staff.
 Perform administrative activities such as scheduling, budgeting, and payroll.
 Communicate with customers, sales reps, and suppliers

4. PROFESSIONAL SKILLS
 Client Relation
 Client Management
 Project Management and Resource Planning
 Budget Planning
 Risk Analysis and Retention Management
 People Management
 Strategic Planning and Goal Setting
 Eye for detail
IT SKILLS
MS-Word, MS-Excel, Power point Presentation
PROFESSIONAL QUALIFICATIONS
2013
2002
2006
MBA in Operations from NIMS University, Rajasthan, Jaipur
Diploma Hotel Management from International Institute Of Hotel Management
&
B.A (Hons) in Hospitality management from Queen Margaret University, Edinburgh,
Scotland, U.K
2002 AISSCE (12th) from K.L Mehta Dayanand Public School affiliated to
CBSE
2000 AISSCE (10th) from K.L Mehta Dayanand Public School., Faridabad affiliated to
CBSE.

5. PERSONAL DETAILS
Date of Birth : February 3rd
, 1984
Father’s Name Mr. R.N Chopra
Date: -
Place: - (ANUJ CHOPRA)

6. PERSONAL DETAILS
Date of Birth : February 3rd
, 1984
Father’s Name Mr. R.N Chopra
Date: -
Place: - (ANUJ CHOPRA)