1. Adam J Magy
2266 Crooks Rd. Apt. 144
Troy, MI 48084
a.j.magy@gmail.com
Cell: 248-230-6498
l Dedicated customer service professional with 15+ years of experience in retail, hospitality, and food
service settings. Consistently delivers exemplary customer service with high customer satisfaction ratings.
Areas of Expertise
Customer Satisfaction Enhancement
Complaint Handling & Resolution
Operational Management
Accounts Receivable
Front-End Supervision
Sales & Margin Assessment
Order Fulfillment
Physical Inventory Management
Microsoft Office Suite
Professional Experience
Extended Stay America — Auburn Hills, MI July 2011 to Present
Guest Services Representative, 07/11 to present
Foster an environment in which guests enjoy high levels of service and peers are motivated to deliver top
performance. Manage front-desk operations to ensure friendly and efficient transactions and interactions.
l Consistently receives top marks for telephone interaction and guest acquisition.
l Personally recognized for creating a positive experience on both Medallia and TripAdvisor guest surveys.
l Develops professional rapport to encourage long-term brand loyalty.
l Exemplifies ideal customer service delivery in all interactions with customers.
Blue Note Café — Pontiac, MI 04/02 to 09/10
Barista, 09/02 to 09/10
Shift Manager, 04/02 to 09/02
l Promoted a friendly, comfortable, and efficient café environment for employees and patrons.
l Demonstrated top-notch industry knowledge to deliver consistently superior products and customer
experience.
l Helped enhance employee performance and maintain a motivated workforce.
l Performed general housekeeping tasks to maintain a safe, sanitary, and professional work-place in compliance
with all regulatory guidelines.
Education and Training
Baker College — Auburn Hills, MI 08/10 to Present
Earned 32 credits to date; concentration in small business management.
Training: Completed numerous courses in business management, accounting, marketing, public relations, human
resources management, computer skills and data entry.
United States Navy 09/96 to 01/99
FTC Norva: ETC — Norfolk, VA
NEC 1452, 1486: Satellite Communications, Cryptography
NTC GLakes: ET “A” Strand — Great Lakes, IL
ETSN: BEE, Solid State Theory, Naval Communications
Training: Basic electronics, solid state theory, radio communications, satellite communications, cryptography,
maintenance and repair of field specific computers and related electronics equipment, leadership skills related to a
supervisor/subordinate position within a military chain of command.