Pamela A Breeden has extensive experience in customer service, administration, operations management, and problem solving. She has a background in customer service, administrative support, and accounting/business management. Her skills include Microsoft Office, data entry, record handling, problem identification, and training. She has held several roles supporting customer service, operations, accounting, and human resources at JP Morgan Chase, AT&T, and as a tax payer representative.

1. Pamela A Breeden
Little Rock, SC 29567 843-841-2329 pambre59@gmail.com
SUMMARY
Extensive experience in customer service, day to day administration supervision and operations
management. Major strengths in research and problem solving, heavy customer service interaction, team
building, and personnel morale. Dependable well organized professional with extensive knowledge in
Customer Service and Administration Support.
SKILLS AND EXPERTISE
Customer Service Telephone & Front desk Reception Administrative support
Windows 2010 Word Excel
PowerPoint Outlook Meeting Coordination
Travel Arrangements Problem Identification & Solving Training
Filing Database & Record Handling Data Entry
PROFESSIONAL EXPERIENCE
JP Morgan Chase/Washington Mutual Florence SC 10/2001 – 3/2013
Senior Lead Operations Specialist
 Performed Note to System audits, verifications and corrections on a daily basis
 Assisted team members as well as internal and external customers when processing requests and
answering questions knowledgably and concisely.
 Performed research requests, working on various special projects for the team as well as other
departments
 Performed certain duties in the absence of the manager ensuring the department ran smoothly.
Tax Payer
 Disbursed taxes from homeowner's Escrow Account in compliance with all policies.
 Interfaced with Tax Office representatives to verify billing information in order to issue payments in
a correct and timely fashion.
 Also analyzed & processed requests for penalty payments on delinquent accounts.
Customer Service Rep
 Serviced Home Loans in an accurate and timely manner.
 Answered all questions pertaining to loan servicing in a friendly and positive manner.
AT&T Charlotte NC 8/1994 – 6/2001
Billing Clerk
 Analyzed, corrected and processed billing errors on calling card accounts.
 Interfaced with customers when necessary in order to verify and update billing information.
 Investigated and reported fraudulent calling card usage.
 Acted as back-up for Senior Office Clerk whenever necessary.

2. AT&T Wayne NJ 3/1987 – 8/1994
Alliance Mini Transition Center Coordinator
 Met with vendors and evaluated proposals for on-site training.
 Communicated with various companies in the area in order to generate job leads for associates not
interested in relocating.
 Assisted associates with job searches and relocation needs.
 Was also responsible for scheduling and tracking on-site training hours and was knowledgeable of
HR issues as well as Unemployment Benefits.
Operator Services
 Assisted customer with completing domestic and international calls.
 Applied credit and quoted rates when requested.
EDUCATION___________________________________________________________
Florence Darlington Technical College Florence, SC
Working toward attaining an Associates Degree in Accounting and Business Management.