1. Dean L. Patterson
6313 Partridge RdSW, OceanIsle Beach,NC 28469
910-579-4943 or 910-520-8793
keenerdeaner@atmc.net
CAREER PROFILE
Have over 30 years experience in retail - specializingin customer service,daily operations & clerical.
Computer – IncludingADP, MicrosoftOffice,
Reynolds & Reynolds, TRACS
Inventory Control
Shipping& receiving
Purchasing
Warranty – servicecontracts,manufacture
Customer service– Excellent oral and written
communication skills
Sales
Personnel
Management
Scheduling
PROFESSIONAL EXPERIENCE
Jim’sCar Care, OceanIsle Beach,NC
CustomerServiceManager
June 2005 – February 2015
Achievements:
Helped build businessfrom6 employee to 10 employee
Voted best Customer Service 5 consecutive years in Best of Brunswick
Developed layoutof serviceand parts for better function and convenience
Responsibilities:
Customer service
Scheduling
Inventory control,servicedispatch and management
Daily operations –opening, closing,creditcard submission and reconciliation
JohnDonoghue Automotive,Whiteville,NC
Parts& Service Director
February 2004 – June 2005
Achievements:
Developed customer appreciation program
Maintained 5 star customer satisfaction with General Motors
Responsibilities:
Parts & Service department statement reconciliation
Schedulingvendors
Invoiceand purchaseorder processing
Parts & Service department management

2. Patterson • 910-579-4943• keenerdeaner@atmc.net Page 2
OceanCityChevrolet,Shallotte,NC
PartsManager
May 1998 – February 2004
Achievements:
Hired as shipping/receiving,delivery and counter person
Became Parts Manager in 3 years
Redesigned parts warehouse for better efficiency and technician productivity
Responsibilities:
Retail sales –inside/outside
Shipping/Receiving
Inventory Control
Department Management
EDUCATION
National Instituteof Technology, Cuyahoga Falls,OH – Associates Degree -1981-1983
West Virginia Wesleyan College,Buckhannon, WV – 1979-1981 – Music Major
Richland Senior High School,Johnstown, PA – Diploma – General Studies – Graduate - 1979
OTHER PERTINENT QUALIFICATIONS
3 years experience in hardwareretail – store manager for 1 year – Ace Hardware
6 years construction and mechanical experienceworkingas RV technician
7 years retail,serviceand parts department office experience in RV/Marine business
REFERENCES
References are availableupon request.