1. J E N N I F E R Z A M U D I O
15856 Larkspur Street, Sylmar, CA 91342
(818) 943-3568
jennikko13@yahoo.com
OBJECTIVE
Seeking a position with a respected company as an Administrative Assistant with a distinguished 16-year employment
history and impressive career in client-focused industries. I am focused on delivering world-class customer service and
productive administrative services and support.
SKILLS, ABILITIES & QUALIFICATIONS
• Distinguished 16-year career in Customer Service and Client-Focused industries.
• Respected Administrative Assistant.
• Focused on delivering world-class customer service and productive administrative services and support.
• Excellent phone skills and communication skills.
• Proficient with computer software and programs. Word, Excel, Outlook.
• Expert with blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes,
and successful interpersonal relationship-building techniques.
• Excellent role model in demonstrating strong leadership abilities in handling multiple projects simultaneously, meeting
tight deadlines, calendaring and problem solving and working in a fast-paced professional environment.
• Sharp administrative acumen and experienced in managing broad scope of office support operations, from tracking
projects and generating status reports to client communication and information inquiries.
OFFICE PROFICIENCIES & EXPERIENCE
Administrative Operations, Office Support, Front Desk Reception, Telephone Management, Travel Coordination,
Scheduling, Supply Ordering, Expense Reporting, Staff Training, Trader Support, Database Maintenance, Audit
Administration. Proficient to advanced computer skills, including email, spreadsheets and word processing software
programs.
PROFESSIONAL WORK HISTORY
PREMIER AMERICA FEDERAL CREDIT UNION
Sept. 16, 2014 – Present - Processor 1 – Underwriter
• Responsible for booking loans submitted for commercial insurance policies and policy verifications.
• Loan information verifications, address verifications, Tax ID verifications, personal data verifications.
• Running credit reports, certificates of ownership, verifying all information and submitting for approval.
• Loan Quotes for brokers, handling incoming and outgoing Broker calls, Insurance Companies, and Insureds.
• Communicate with insurance carriers to verify policy information and payments received.
• Customer Service Representative.
JEFFERIES & COMPANY, INC.
1995-2012 – Sales Assistant | Broker Assistant – Los Angeles, CA
• Actively supported the Managing Director and Top Broker in the Los Angeles office, streamlining operations in
investment banking and syndicate departments.
• Consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• Booked Common Stock and Bond trades, worked with Underwriting to set up New Issue Bond deals, Worked with
Firms to get the trades settled timely.
EDUCATION
KAPLAN COLLEGE – North Hollywood, CA
Graduate: 2013 – Phlebotomist
RESEDA HIGH SCHOOL - Reseda, CA
Graduate: 1992 – High School Diploma