Jessica Gibson is a self-motivated professional with over 7 years of experience in project management and client services. She has a proven track record of effectively communicating with clients, meeting deadlines, and ensuring projects are completed on time and on budget. Her experience ranges from account coordination and office management to executive assistance. She is detail-oriented, high-energy, and passionate about providing excellent customer service.

1. Jessica Gibson jessgibson41@gmail.com
Phone:727-485-3511 LinkedIn: https://www.linkedin.com/hp
Self-motivated professional with over 7 years of experience working on large-scale projects and support
services, known for tackling projects with zest and enthusiasm while managing all phases to completion.
Proven skills in performance metrics, communicating deadlines, and following up with internal and external
peers, natural ability to build relationships with clients and client services. High energy, detail oriented
person with passion for effective and efficient workflow.
Relevant Experience:
Traffic Advertising, LLC – Palm Harbor, FL 7/2015 to 5/2016
Account Coordinator
www.trafficadv.com
 Completed weekly ad bulletins for each client to include calendar of media, scripts, ads, and pertinent
information.
 Pulled all phone or BDC Tracking activity on a daily basis for each appropriate client so that this
information could be reviewed with the Sr. AE/AE to analyze effectiveness of advertising strategies.
 Met with Social Director to obtain results of any lead generating sources, SEO and PPC information for
each client.
 Obtained and reported industry news and submitted this report to the client in an effort to provide
information that may be used to enhance client business.
 Obtained newspapers for each appropriate market for general market information and competitive
analysis reports.
 Opened jobs based on client-approved budgets and Sr. AE/AE direction.
 Trafficked open jobs in a timely and accurate manner ensuring that the open job passed through the
system in a timely manner and was reflective of the direction given by Senior AE/AE and client.
 Proofing of ads and scripts to ensure accuracy and legal compliance.
 Obtained zip code information for new and used sales from eachappropriate client on a monthly basis
to be used for media analysis.
 Conducted market analysis including, but not limited to: daily numbers, weekly competitive analysis,
zip code analysis, and media updates and prepare reports for Senior AE/AE
 Confirmed receipts and kept documentation on everything sent internally and externally to ensure
deadlines were being met.
O’Keefe’s Tavern – Clearwater, FL 3/2015 to 7/2015
Restaurant Server
www.okeefestavernonline.com
 Present menus to patrons and answer questions about menu items, making recommendations upon
request
 Escort customers to their tables
 Write patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff
 Enter customer’s orders into POS system, ensuring all orders are entered correctly

2. O’Keefe’s Tavern - Continued
 Check with customers to ensure that they are enjoying their meals and take action to correct any
problems.
 Prepare checks that itemize and total meal costs and sales taxes
 Collect payments from customers i.e., cash payments and credit card payments
 Extreme attention to detail given to customer satisfaction
Acclaris – Tampa, FL 8/2014 to 2/2015
Shared Service Associate
www.Acclaris.com
 In-depth understanding of the Acclaim platform and reports on the Acclaris platform system
 Working knowledge of the Acclaim system (standard database structures, standard operational
processes, help tickets and incoming and outgoing file layouts)
 Working knowledge of 3rd party systems (debit cards, issue tracking) and operation processes
 Perform general administrative tasks to support Shares Service and Client Delivery
 Consistently provide and update Standard-Operating-Procedures specific to Shared Services and Client
Delivery
 Ensure issue management/resolution process is working successfully by adhering to minimum
resolution turnaround requirements
 Support Client Delivery Managers to allow for overall program growth and profitability
 Works with internal team members to identify opportunities to build efficiencies within the Shared
Services/Client Delivery area
 Review and analyze all reporting data to ensure accurate delivery
 Attend enhancement and defect meetings in support of the Client Delivery Managers to ensure that
initiatives are being included as necessary and escalate any omissions
 Bi-weekly call held with assigned client to review system issues and potential fixes or workarounds.
Maintain an issues log that is reviewed and approved by the client to ensure all arein agreement with
next steps of issue resolution
DeGeorge Ceiling, Flooring & Custom Cabinetry - Clearwater, FL 4/2014 to 7/2014
Office Manager
www.degeorgeceilings.com
 Managedall essential areas of day to day operations for the owner and employees ensuring staff were
directed to appropriate job sites for the day
 Ordered supplies for the office and field personnel
 Coordinated appointments for the owner with new potential clients
 Maintained e-mails and fax’s for: RFP’s, Communication for Estimating, responding or forwarding
accordingly
 Maintained job files with current drawings/files and addendums to existing projects
 Maintained finances and ordering of decorating materials with the use of QuickBooks
 Scheduled appointments for potential new clients with the in house sales team, maintained daily
schedules ensuring sales team arrived in a timely fashion to clients homes
 Managed and operated all aspects of the front desk area, answering phones, maintaining owner and
sales team in the office designed computer scheduling system

3. Cornerstone Commercial Realty 2/2014 to 4/2014
Executive Assistant/Office Manager
www.cornerstonecommercialrealty.com
 Managed all areas of day to day operations of the office ensuring the owner was prepared for his day
 Published corporate advertising by updating commercial real estate sites, creating property booklets
for potential property renters/buyers, creating advertisements of current available properties
 Maintained company computer systems by facilitating the on-boarding of an independent computer
tech company ensuring most up to date computer security measures were in place
 Managed real estate projects by conducting research on new and upcoming, available properties
 Organized and maintained files and records pertaining to available property rentals, new and
upcoming clients and closed business transactions closed
 Responsible for tracking the billing of rental properties that the owner maintained
 Represented owner by welcoming visitors and potential new clients providing outstanding customer
service.
Crown & Company – Clearwater, FL 2013 to 2014
Executive Assistant
www.crowncpas.com
 Managed day-to-day operations of the office. Answered calls directed to the owner, responsible for
the on time payment of monthly bills, managed the owner’s personal account
 Organized and maintained files and records for new and existing clients
 Prepared and edited correspondence involving tax related matters for the company. Use of dictation
device was one key way of preparing correspondence.
 Planned and scheduled meetings for new and existing clients.
 Arrangedand updated job knowledge for staff, including tracking of continuing education and ensuring
that all staff was up to date with the most recent education necessary
 Represented owner by welcoming visitors and providing outstanding customer service
The Nielsen Company - Oldsmar, FL 2004 to 2012
Business Support Analyst
www.Nielson.com
 Liaison between Client Services and major Clients including (NBC, CBS and ABC)
 Assisted multiple IT groups, providing feedback of requirements for internal projects which include
Media Events, eNames, and internal Metrics platform
 Ensured established SLA’s were being met for all assigned processes
 Hired as an Analyst initially and promptly promoted to Business Support Operations
 Created escalation notice if SLA’s were at risk and involving appropriate personnel if needed
 Supported a "root cause" culture to identify performance incidents and identify viable solutions
 Created SOP’s for training of new programs, conducting and implemented training
 Managed / Communicated daily with offshore team to ensure deliverables were on schedule
 Responsible for tracking, and producing project expenses in excess of $500k and higher
 Recognized by Client Services, for providing outstanding customer service
 Offered peers support and positive attitude improving office morale

4. Professional Skills:
Proficiency in standard Microsoft Business Suite i.e., Word, PowerPoint,
E-mail (Outlook), and Excel
QuickBooks
 Typing Speed of 50 to 60 wpm
 Proficiency with POS Restaurant system
Education:
 Boston University - Boston, Massachusetts
Paralegal Certificate
 Clearwater High School - Clearwater, Florida
High School Diploma
Professional References:
 Mandy Barnes
Traffic Advertising – Senior Media Buyer
304.482.8577
 Derek Chatwin – (Former Account Executive at Traffic Advertising)
iHeart Media – Vice President of Automotive for the Greater Western Region
801.419.5760
 Travis DuQuesnay
O’Keefe’s Tavern – Owner/Manager
727.637.4974
Personal References:
 Alesha Baldwin
727.244.7168
 Lynn Fields
904.322.1791
 Lori DeSandro
727.678.8247