1. Daisy L. Castro
Cell # (562) 746-6987 Home # (562) 868-9171
Objective:
To secure a challenging and responsible position in Customer Service where my skills and
experience can be a helpful asset.
QUALIFICATIONS:
. An accomplished, self-motivated professional with over 15 years of experience
in customer service
. Possess strong communications, customer service and organizational skills
. Contributes to team effort by accomplishing related results as needed
. Effective documentation skills and ability to generate and maintain records
. Successfully interact with clients to generate new and or repeated business
. Resolving customer difficulties in an expedient and tactful manner
. Ability to multi-task in a high volume and a high stressed environment
. Knowledge of Microsoft word / Windows and Excel, Word Perfect and various custom programs
. Excellent written and oral communications skills
. Typing 50 WPM and Ten Key by touch
Professional Experiences :
Metal Surfaces Inc. Bell Gardens, CA 03/2008 - 02/2014
Customer Service Representative
. Handled all incoming customer and sales representative’s communications via: telephone / e-mails and
or faxes
. Interacted with customers' regarding order status, cancellations, ship dates, and general product
Information.
. Corresponded with management and sales force to address and resolve customer issues effectively.
. Monitored jobs in production to ensure on time delivery to customers.
. Provided expedite cost and completion date upon request.
. Processed supporting paperwork and data entry as required.
. Posted accurate and detailed notes to customers' account regarding all inquiries, complaints, comments, etc.
Nora Lighting Inc. Commerce, CA 10/2002 - 11/2007
Customer Service Representative
. Handled a high volume of calls, while multi-tasking and prioritizing my daily duties.

2. . Reviewed purchase orders for accurate data required, coded and priced to be ready for order entry clerk to process.
. Handled customer inquiries and follow ups in timely manner.
. Worked with management and sales team to address and resolve customer issues effectively.
. Processed export documentation for all international orders.
. Referred unresolved customer grievances to designated departments.
Elco Lighting Inc. Vernon, CA 07/1998 - 10/2002
Customer Service Representative
. Received, processed and verified the accuracy of purchase orders from customers' and sales reps.
. Handled follow-up solutions with accurate detailed and documented solutions.
. Assisted customers' effectively by providing technical assistance.
. Track and follow up customer request in a timely manner.
. Verified and authorized, “return goods authorizations” upon the request of sales rep's.
REFERENCES AVAILABLE UPON REQUEST