Marianne Ehrlich has over 15 years of experience providing administrative support and customer service. She has skills in Microsoft Office, data entry, bookkeeping, and communications. Her experience includes roles as an administrative assistant, hair stylist, hostess, and sales associate. She is proficient in tasks like managing records, greeting customers, answering phones, and coordinating events.

1. Marianne Ehrlich
602-446-6180
Phoenix, AZ 85018
marianne.admn.company@gmail.com
www.linkedin.com/pub/marianne-ehrlich/4b/728/42
EXPERIENCES
• Provided administrative assistant and customer service to a diverse environment; to administrators,
staff and to the general public, willing to go an extra mile, which ensured satisfaction and ability to
communicate clearly orally, listen and in writing in English; effectively while interacting with others,
has always led to positive collaborations for over 5 Administrative Associates years.
• Carried out company’s objectives and goals, initiated new policy ideas, provided back up support,
resulted in a positive customer and team environment.
• Performed assigned duties; attention to detail organizational skills, speed, and accuracy, followed
through with minimal supervision or can work independently and respond appropriately to minimal
supervision; which simplified and eased work load for the company and ensured adherence to
quality which was measured by my performance.
• Intermediate to Advance in Microsoft Suites, Exceptional in Data Entry and Excellent Math
Computations; Addition, Subtract, Multiply, Divide and Percentages.
• Strong critical thinking, analyzes information, problem solving and decision making skills which
allowed me to have the ability to grasp new concepts quickly, which allows for the openness to
others' views. I can work independently, highly motivated, self-starter.
• Flexibility, a strong, positive, upbeat attitude and ability to handle the challenges of a fast-paced,
changing environment and able to multitask, resulted in easy project transitions.
• Accurate in business work, passion for the work I produce; positive attitude, humorous, dependable,
lots of integrity would be accurate being on time for your company.
11 / 2011 to Manpower, Inc.; Phoenix, Arizona
Present Administrative Assistant/Bookkeeper
Administrative Duties, Front Desk Receptionist and Customer Service: Answered multi-lined phone system,
routed incoming calls, determine nature of caller's business and forwarded to appropriate department or
individuals. Took messages, transferred calls to voice mail, answered voice mail, and answered callers’
questions. Used proper etiquette, greeted guests at the front desk upon arrival, acknowledged promptly with
a smile and used their proper names, notified the appropriate person. Navigated between multiple internet
screens while on the phone, directing callers and answering questions. MS Suites: Exceptional in Word
(drafted business letters that is literate and to the point, appropriate grammar) Exceeding in Excel
(spreadsheets for tracking), Intermediate level in Outlook (entered clients detailed information), Advanced in
Email (internet communication), Advanced level in Database/Data Entry 100% accuracy and keyboarding
(basic typing). Documented amounts for Accounts Receivable & Payable. Prepared and processed billing
statements for client collections. Check Preparation for bank transitions. Photocopiers (documents),
Reports, Filing (alphabetizing A-Z any and all office papers), maintained office supplies, ordered when
needed, Prepared/Sent with Cover Sheet/Distribute incoming Fax (es); Maintains fax machines and assisted
users. Incoming and outgoing mail, preparing envelopes for mailings, Completed Reports, Analyzed Data
and input, Proofread Documents for accuracy and errors and Prepared Reports efficiently. High attention to
organizational skills, detail and ability to meet established deadlines resulted in work efficiency.
05 / 2004 to Fantasia Hair Salon; Scottsdale, Arizona
Present Hair Stylist/Independent Contractor
Performed all aspects in hair services; provided services to clients such as shampooing, cutting, styling,
coloring and highlighting as desired. Built, collaborated and maintained a consistent relationship with
clients; which insured 100% customer Sold hair products, increased yearly profits by $5,000.00. Hired and
supervised a five-member salon team which increased business by 50%. Mentored, trained and supervised
closely with other associates; which lead them to opening their own hair salon. Bank deposits transactions.
Inventory supplies for easier working materials. Answered telephones; scheduled appointments.

2. Marianne Ehrlich
602-446-6180
Phoenix, AZ 85018
marianne.admn.company@gmail.com
www.linkedin.com/pub/marianne-ehrlich/4b/728/42
10 / 2009 to McDowell Village Essentials Salon; Scottsdale, Arizona
01 / 2010 Hair Stylist/Manicurist
Provided all aspects of hair and nail services to clients; such as shampooing, cutting, styling, permanent
waves, coloring, highlighting and manicures as desired. Answered telephones to schedule appointment for
clients resulted in tracking clients. Received monetary; cash check & charge payments.
09 / 2008 to Leaf Leather, Inc.; Buckley, Washington
05 / 2009 Administrative Assistant
Administration; MS: Word, Excel, Outlook, Email, Database/Data Entry.
Spearheaded a successful marketing project; internet research, developed promotional advertisements,
utilized Photoshop-graphic software (created business cards, mailers and brochures), which increased the
clientele by 2%, resulted in elevated profits. Internet research, collected data and developed new sales
leads (contacted customers by phone, e-mailings, facsimile and in written forms), while maintained
database of clients prospects resulted increased sales revenue by 10%. Maintained customer database
resulted in quick referral. Coordinated events; led to prosperous sales and new customer leads for future
sales. Front Receptionist; Direct incoming calls. Determine nature of caller's business and refer to
appropriate personnel and took phone orders. Operated successfully merchants’ credit card machine and
ran end of day closings. Received UPS orders; prepared and processed shipments for UPS and USPS.
Coordinated events using merchandise and promotional materials. Organized working materials, created an
inventory tracking systems and documented the incoming and outgoing products.
09 / 2006 to Vincent’s On Camelback; Phoenix, Arizona
01 / 2009 Hostess
Greeted guests and sat them at appropriate table seating or in waiting areas. Answer multiple lined
telephones, responded to inquiries and transferred calls. All facets of the hospitality guest services;
reserving taxis, hotels, car rentals. Inspected dining and serving areas; ensure cleanliness and proper
setup. Inspected restrooms for cleanliness and supplied linens when necessary.
10 / 2004 to Robinson-May; Scottsdale, Arizona
01 / 2006 Sales Associate
Assisted customers in finding what their needs were while promoting merchandise. Detail oriented and
highly observant; appraised for High Achievement by Loss Prevention resulted in increasing revenue due to
reduce shrink. Achieved performance awards consecutively for 2 years for excellent customer service and
recognized for top sales performance, month over month. Up sold & negotiated single item transactions to
multiple items continuously, and commitment to providing unsurpassed service. Operated a cash register;
payments: cash, charge and check handling experience and packaged merchandise. Resolved customer
complaints, answered customers' questions and resolved problems regarding policies and procedures,
result happy confident customers. Displayed visual merchandise and relocated items. Assisted store
manager in training and developing subordinates.
EDUCATION
11 / 2010 Training to You; Phoenix, AZ, Microsoft Suites; Word, Excel, Power Point, Access,
Outlook
03 / 2012 Fresh Start for Women; Phoenix, AZ, Microsoft; Word, Excel, Power Point
Refresher Course
ADDITIONAL EDUCATION
Bio Systems; Tempe, AZ, Respiratory Therapist
Rose-Mar Career; Scottsdale, AZ, Cosmetologist
Phoenix Community College; Phoenix, AZ, Math/English
VOLUNTEERED 2012 Christ Church Lutheran; Phoenix, AZ, Volunteered Taught a Preteen Art Painting
Class. Formed live silent auction, raised $200.00 for the Celebrate Recovery Group.