2. NAME: Bernadette Cristaldi
ADDRESS: 358 Punchbowl Road
BELFIELD NSW 2191
TELEPHONE: Mobile: 0451 677 510
EMAIL: cristaldi1975@gmail.com
NATIONALITY: Australian
DATE OF BIRTH: 4 August 1975
COMPUTER LITERACY: Microsoft Office 2010
Keyboard Skills
Excel Spreadsheet
Galileo Computer Reservations System
Citrix
LANGUAGES: Fluent Italian – spoken and written
PERSONAL ATTRIBUTES: Providing the best Customer Service possible, above and
beyond expectations of the Customer. Outgoing and
personable, easy to approach and get along with. I enjoy
helping others and am a good listener. Always trying to
exceed in any employment position held. Persevere in
providing excellent Customer Service, no matter what
the circumstances may be. I thrive in a team atmosphere
but am also reliable and hard working in an
unsupervised environment. Am always keen to learn
diverse aspects of any role held, continuously expanding
on my knowledge and experience. Bringing to a role
experience gained from past employment and sharing
this with others around me.
GOALS: To hold a position in a highly respected and recognised
company. To obtain employment that will satisfy and
reward me by being the job I want to wake up for every
morning for the rest of my career.
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3. EDUCATION AND FURTHER QUALIFICATIONS
2014/15 Certificate IV in Frontline Management (BSB40812)
Aged & Community Services NSW & ACT
2005 AFTA Travel and Tourism College NSW
Certificate III in Tourism (International Retail Travel Sales)
BSP Certificate
Galileo Computer Reservations System
Subjects Studied:
• Customer Service and Selling Techniques
• Tourism Office Operations
• Australian Travel Products
• Australian Destinations and Attractions
• Australian Fares and Ticketing
• International Travel Products
• International Destinations and Attractions
• Standard International Fares and Ticketing
• International Promotional Fares
• Billing and Settlement Plan/Ticket Accounting Procedures
• Consultancy Practice
• Galileo Computer Reservations
1998 Certificate in Workplace Training
Category 1
1997 Certificate in Microsoft Word V 6.0
Excelsior College - Burwood
1993 Higher School Certificate
Riverside Girls High School – Gladesville
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4. EMPLOYMENT AND WORK EXPERIENCE
August 2015 – Current position
Position Held: Scalabrini Villages Drummoyne
Customer Relations Officer – Admissions
• Creation of information packs for residents and
relatives, responding to enquiries, and referring to
the appropriate persons where needed;
• Develop strong relations with prospective clients
and their relatives;
• Conduct tours of the Village for prospective
residents and relatives;
• Formulation and maintenance of resident
agreements and record-keeping;
• Collaborate and consult with the Village Manager
on a regular basis;
• Assist prospective residents and their families with
the entire admission process from start to finish.
• First point of contact to visitors to the Village
• Developing and providing Contracts for resident
families;
• Communicating room prices to prospective
residents and their families and resident Agreement
process;
• Liaising with local Aged Care Assessment Teams
in regards to Waiting lists and prospective residents’
• Assisting Resident’s where possible
• Excellent communication skills and telephone
Manner
• Customer Liaison
• Maintaining Waiting List
• Translation for residents
• Processing Resident payments
• Emplive
• Citrix
• Brand Ambassador – Participating in and
promoting the new branding initiative of Scalabrini
Villages.
Sept 2012 – Aug 2015
Position Held: Scalabrini Villages Drummoyne
Village Secretary and Administrator
Skills:
• Creation of information packs for residents and
relatives, responding to enquiries, and referring to
the appropriate persons where needed;
• Develop strong relations with prospective clients
and their relatives;
• Conduct tours of the Village for prospective
residents and relatives;
Bernadette Cristaldi Page 4
5. • Formulation and maintenance of resident
agreements and record-keeping;
• Collaborate and consult with the Village Manager
on a regular basis; and
• Assist prospective residents and their families with
the entire admission process from start to finish.
• First point of contact to visitors to the Village
• Assisting Resident’s where possible
• Excellent communication skills and telephone
Manner
• Customer Liaison
• Maintaining Waiting List
• Translation for residents
• Processing Resident payments
• Rosterlive
• Citrix
• Creating monthly activity programs and working
closely with the Activities team and Co-ordinator
• E-calm – Our maintenance and Quality program
aimed at recording and maintaining requests from
nursing staff
Branding Ambassador – Participating in and
promoting the new branding initiative of Scalabrini
Villages.
Jul 11 – Aug 12 Position Held: Wilson Porter and Associates
Receptionist
Skills: • All general Administrative tasks
• First point of contact to visitors
• Excellent communication skills and telephone
Manner
• Mail
• Customer Liaison
2005-2009 Position Held: Self Employed – Mauro Cristaldi Painting
Administrator for painting business
Skills: • Acquiring and maintaining a Customer base
• Good product knowledge
• Maintaining Customer loyalty
• Excellent communication skills and telephone
manner
• Client Accounts and Book Keeping
Sep 04 to Feb 05 Position Held: Wholesale Travel Consultant
Company: CIT Holidays
Skills: • Excellent time management
• Good product and system knowledge
• Ability to identify clients needs and act upon them
Bernadette Cristaldi Page 5
6. • Excellent communication skills and telephone
manner
• Good keyboard skills
Feb 04 to Sep 04 Position Held: Financial Services Administrator
Company: Colonial First State
Skills: • Achieving deadlines
• Working in a Team environment and supporting
other team members in time of need
• Organising and performing the training of
existing and new team members
• Development of training materials
Apr 03 to Oct 03 Position Held: Call Centre Administrator and
Financial Services Administrator
Company: AMP Financial Services
Skills: • Good telephone answering technique
• Developing listening and communication
• Deflating aggressive situations
• Dispute resolution
• Setting goals and maintaining them
Jan 00 to Feb 03 Position Held: Wholesale Travel Consultant
Company: Digital Tours – Sicily Italy
Skills: • Time management
• Organisational techniques
• Ability to work under pressure
• Delegation of office duties such as Banking and
• Mail runs
• Improving on telephone answering techniques
• Excelling in Customer Service
• Working as a team
• Ability to work unsupervised
Oct 00 to Dec 00 Position Held: Financial Services Administrator
Company: AMP Financial Services
Skills: • Working under pressure
• Being an effective member of a team
• Good keyboard skills
• Excellent computer and administration skills
Apr 00 to Oct 00 Position Held: Reservations assistant and Waitress
Company: Hotel Solemar 3* - Sicily Italy
Skills: • Working under pressure
• Working in a foreign country and learning the
language
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7. • Multi tasking
• Excellent Client Relations
Dec 99 to Apr 00 Position Held: Operations Administrator
Company: The Royal Bank of Scotland - London
Skills: • Attention to detail
• Being an effective team member
• Speed and accuracy
• Prioritising tasks
• Good time management
Oct 99 to Dec 99 Position Held: Check-In Officer
Company: Alitalia Airlines Heathrow Airport
Skills: • Customer Service
• Accuracy
• Attention to Detail
• Good Time Management
• Systems Knowledge
• Problem Solving
Aug 97 to Aug 99 Position Held: Customer Service Officer
Company: Westpac Banking Corporation
Skills: • Excellent communication skills
• Team work
• Time management
• Sticking to strict guidelines
• Coaching of new and existing Team members
ACTIVITIES/HOBBIES/INTERESTS
Travelling Movies
Reading Walking
Art/Painting Going to the beach
Visiting Galleries World Destinations
REFEREES
Mrs Andi Richardson
Village Manager
Scalabrini Village Drummoyne
Ph: 04
Mrs Simone Davis
Wilson Porter and Associates
Ph: (02) 9283 4333
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8. Mrs Anna Maria Pyrigiotis
Training Specialist
Commonwealth Bank (AMP)
Cel: 0402 351 140
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