introduction of housekeeping department in hotel industry

1.  INTRODUCTION
TO
HOUSEKEEPING
Introduction ,
Categorization ,
Types& Organization Structure of a Hotel
Definition & Importance of House keeping
Department
Role of House keeping in hospitality industry

2. Welcome to Housekeeping
Department

4. LAYOUT OF HOUSEKEEPING DEPARTMENT:
LINEN
STORE
TAILOR
SHOP
LINEN & UNIFORM
ROOM
LAUNDRY
Employee
Exchange counter
EXECUTIVE
SECY HOUSEKEEPING
DESK
HOUSEKEEPER
CONTROL
LOST&FOUND
HOUSEKEEPING
SUPPLIES
STORES
UPHOLSTERY
&
FURNITURE
YARD
FLOWER
ROOM

6. What is
Housekeeping

7. HOUSEKEEPING
HOUSEKEEPING is defined as
the provision of a clean,
comfortable and safe
environment.
It is the management and
maintenance of the property
and equipment of an
institution or organization, a
house, industrial or
commercial institution
Cleanliness, Comfort and
Safety are the essence of
housekeeping.

8. CLEANLINESS
 Room, bed, toilets should be clean
 Room must be swept and mopped &
carpets cleaned
 Furniture should be in place, and
everything should be maintained in its
original state
 Bed has to be made
 Toilets supplies should be replenished

9. COMFORT
 The furniture should be such that the
guest are able to relax
 Height of the furniture is in relevance to
the writing table
 Bed should be soft and comfortable
 Supplies that are kept in the room should
be convenient for the guest, e.g. the
scribbling pad should be placed on the
bedside table near the telephones

10. SAFETY
 The hotel should be secure.
 There should be safety measures on all
the floors.
 The locks, doors and windows should be
secure.
 The corridors should be well lit
 Fire alarms and smoke detectors must be
in place.
 There must be a fire escape system
 Thefts should be guarded against

11. AIM
The aim of all accommodation
establishment is to provide their customer
with
 Clean
 Comfortable
 Attractive
 Welcoming surrounding
Which give the value of money

12. HOUSEKEEPING
HK department
Front Area
Back Area
Public Area
Floor Area
All areas only accessible for staff

13. Public Area
 Lobby
/ Foyer
 Restaurant
 Bar
 Discotheque
 Coffee shop
 Swimming pool
 Spas
 Parlour
 Shopping
arcade

14. Floor area
Rooms
Corridors

15. Back Area
 Offices
 Staff
locker
 Back office
 Service elevator

16. Major departments with which HK
deals with




Front office- ( for all major reports like
occupancy chart, discrepancy report , updating
room status report& releasing room for resale).
Eng. Dept.-for all major maintenance jobs.
Food beverage ( for cleaning of all major
restaurant outlets, discotheques & bars )
Purchase & stores- for the flow of all supplies &
amenities in the dept. for smooth running of this
operational department

17. Who is the HOD to this
department?
 The EHK ( Executive house keeper) or

the Rooms Divisions Manager.

18. Other members of the department
are:









Assistant managers ,
Supervisors,
Room boys ,
Chamber maids ,
Housemen,
Tailors,
Florist
Valet &
Other contracted staff

19. In laundry
 Laundry managers
 Supervisors
 Washer man
 Laundry valet
 Uniform
 others
room attendant

20. Major concern areas for the
department ,apart from cleaning





To control all types of pest threats which the
hotel faces. The process of controlling is called
fumigation.
All thematic decorations & celebration of all
major & happening festivals of the area
Horticulture .
Outsourced jobs like painting of the hotel
building exterior & interiors, carpet cleaning etc.
budget

21. Interior decoration
 Planning
 Introducing new trends
 Refurbishing
 Refurnishing
 Choosing the right colour for the right type
of room
 others

22. Scope of job as a housekeeper





House keeping nowadays is widespread
in other establishments apart from hotels
house keeping services are also hired by
other institution like:
Shopping Malls
Private hospitals
Hostels
Corporate offices
Spa& gyms & many more