Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Housekeeping department

132,274 views

Published on

  • Multiple Time Lotto Winner Shocks The System�Reveals All! ➤➤ https://tinyurl.com/t2onem4
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://shorturl.at/mzUV6 } ......................................................................................................................... Download Full EPUB Ebook here { http://shorturl.at/mzUV6 } ......................................................................................................................... Download Full doc Ebook here { http://shorturl.at/mzUV6 } ......................................................................................................................... Download PDF EBOOK here { http://shorturl.at/mzUV6 } ......................................................................................................................... Download EPUB Ebook here { http://shorturl.at/mzUV6 } ......................................................................................................................... Download doc Ebook here { http://shorturl.at/mzUV6 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • If you want a girl to "chase" you, then you have to use the right "bait". We discovered 4 specific things that FORCE a girl to chase after you and try to win YOU over. copy and visiting... ★★★ http://t.cn/AiurDrZp
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Earn a 6-Figure Side-Income Online... Signup for the free training HERE  http://ishbv.com/j1r2c/pdf
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • accessibility Books Library allowing access to top content, including thousands of title from favorite author, plus the ability to read or download a huge selection of books for your pc or smartphone within minutes DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ...................................ALL FOR EBOOKS................................................. Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Housekeeping department

  1. 1. HOUSEKEEPING DEPARTMENT
  2. 2. <ul><li>HOUSEKEEPING – literally refers to the upkeep and maintenance of cleanliness and order in a lodging establishment, like inn, hotel, apartel, condominium, resort, dormitory or hospital. </li></ul><ul><li>HOUSEKEEPER – is one who is responsible for administering housekeeping maintenance and for insuring that everything is in order and that all occupants are made comfortable, safe, and protected from disease-causing bacteria. </li></ul>
  3. 3. <ul><li>Housekeeping usually covers the following areas: </li></ul><ul><li>Guest rooms </li></ul><ul><li>Hallways and corridors </li></ul><ul><li>Lobby </li></ul><ul><li>Public rooms and restaurants </li></ul><ul><li>Offices </li></ul><ul><li>Stairways </li></ul><ul><li>Windows </li></ul><ul><li>Stores, concessionaire shops </li></ul><ul><li>Grounds </li></ul><ul><li>Linen and laundry area </li></ul>
  4. 4. SCOPE OF HOUSEKEEPING <ul><li>The responsibilities of the Housekeeping Department include the following: </li></ul><ul><li>Guestrooms Maintenance </li></ul><ul><li>Maintaining cleanliness and orderliness in the guestrooms </li></ul><ul><li>Furnishing the room with necessary amenities and supplies such as bed, linen, appliances, etc. </li></ul><ul><li>Attending to service request of houseguests </li></ul><ul><li>Keeping the area free of safety hazards </li></ul>
  5. 5. <ul><li>MAINTENANCE OF PUBLIC AREAS </li></ul><ul><li>Maintaining the cleanliness and orderliness in all public areas which include lobby, corridors, function rooms, grounds, etc. </li></ul><ul><li>Maintaining the upkeep of the surroundings of the building by keeping it clean and free of litters </li></ul><ul><li>Maintaining an attractive landscape to enhance eye appeal </li></ul><ul><li>Keeping the public areas free of safety hazards </li></ul><ul><li>Undertaking minor repair like busted bulbs, broken furniture etc </li></ul>
  6. 6. <ul><li>MAINTENANCE OF LINEN/LAUNDRY SERVICE </li></ul><ul><li>Collecting and delivering laundry items for house guest or in house occupants </li></ul><ul><li>Washing, drying, and ironing guest laundry as well as linens used in banquet functions, food service and guestrooms. </li></ul><ul><li>Mending service </li></ul>
  7. 7. <ul><li>WASHING, ISSUANCE, REPAIR AND INVENTORY OF EMPLOYEE’S UNIFORMS </li></ul><ul><li>INSTALLATION, CLEANING AND MAINTENACE OF FURNITURES AND FACILITIES </li></ul><ul><li>PROVISION OF SPECIAL SERVICES LIKE </li></ul><ul><li>BABY SITTER, MENDING, POLISHING SHOES, ETC. </li></ul>
  8. 8. HOUSEKEEPNG ORGANIZATION <ul><li>HOUSEKEEPING DEPARTMENT – is organized such that there is a separate section to handle specific tasks. There is section for room maintenance, another one for public areas, and separate section for linen and laundry service. Each section is headed by a section head like a Head Houseman for Public Area, Housekeeping Supervisor, and laundry/linen supervisor. </li></ul>
  9. 9. ORGANIZATIONAL CHART OF THE HOUSEKEEPING DEPARTMENT (FOR LARGE ENVIRONMENT ) EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER PUBLIC AREA SUPERVISOR HOUSEMAN UTILITY / MAINTENANCE JJJ PEST CONTROL TECHNICIAN GARDENER/GROUNDS MAINTENANCE HOUSEKEEPING SUPERVISOR ROOMBOY/ ROOM ATTENDANT CHAIMBERMAID MINI-BAR ATTENDANT LINEN & LAUNDRY ATTENDANT LINEN ATTENDANT LAUNDRY ATTENDANT VALET RUNNER
  10. 10. <ul><li>SMALL ESTABLISHMENT </li></ul><ul><li>Housekeeping Manager </li></ul><ul><li>Assistant Housekeeping Manager </li></ul><ul><li>Room Attendant Utility Man Linen Laundry Attendant </li></ul>
  11. 11. HOUSEKEEPING DEPARTMENT STAFF <ul><li>ROOM ATTENDANT </li></ul><ul><li>Associated job positions: </li></ul><ul><li>• Turndown Attendant </li></ul><ul><li>• House Assistant </li></ul><ul><li>Job purpose: </li></ul><ul><li>To clean and prepare guest rooms </li></ul><ul><li>Room attendants may perform some or the entire following task </li></ul><ul><li>Reporting to office </li></ul><ul><li>• Sign for section key </li></ul><ul><li>• Pick up work paper </li></ul>
  12. 12. <ul><li>Preparing to start </li></ul><ul><li>• Prepare trolley </li></ul><ul><li>• Prepare chemicals and cleaning products </li></ul><ul><li>• Prepare linen </li></ul><ul><li>Getting Started </li></ul><ul><li>• Check paperwork for any departures </li></ul><ul><li>• Check if room is vacated and if so, start with it or according to hotel occupancy and policies </li></ul><ul><li>• Knock before entering and allow sufficient time for guest to answer </li></ul><ul><li>• If guest is in the room, ask for an appropriate time for cleaning </li></ul>
  13. 13. <ul><li>Cleaning and Preparing Guest Rooms </li></ul><ul><li>Prepare beds Make beds for customer use </li></ul><ul><li>• Prepare the bed so that it is ready to be used </li></ul><ul><li>• Ensure that when appropriate, mattresses have been turned </li></ul><ul><li>• Ensure that the bed base, bed head, linen and bed coverings are clean and undamaged </li></ul><ul><li>• Make the bed with the correct linen and bed coverings according to whether the customer is a new or stay-over guest </li></ul><ul><li>• Ensure that corners are folded properly </li></ul><ul><li>• Always pay attention for stains or hairs </li></ul>
  14. 14. <ul><li>Handle linen and bed coverings Handle linen </li></ul><ul><li>• Remove all linen and coverings from beds </li></ul><ul><li>• Handle and store dirty linen and coverings </li></ul><ul><li>• Collect and transport clean linen and coverings </li></ul><ul><li>• Deal with any linen or coverings that do not meet the required standards, in line with suitable workplace procedures </li></ul><ul><li>• Secure linen stores against unauthorized access </li></ul>
  15. 15. <ul><li>Clean windows and glass surfaces </li></ul><ul><li>• Remove soil age from windows, glass surfaces and façade of buildings surfaces including frames and curtain walling using the appropriate cleaning products </li></ul><ul><li>• Identify and report damaged or unsecure windows, glass surfaces and façade to the appropriate person </li></ul><ul><li>• Always ensure windows and balcony doors have a sticker with logo clearly visible at eye level for safety purposes </li></ul>
  16. 16. <ul><li>Service toilet and bathroom </li></ul><ul><li>• Clean toilet, bathroom appliances and surrounding areas including floors, walls, mirrors and other surfaces </li></ul><ul><li>• Replenish customer supplies and accessories </li></ul><ul><li>• Ensure all rubbish and waste is disposed of safely </li></ul><ul><li>• Report stock shortages appropriately </li></ul><ul><li>• Always use gloves and allow time for chemicals to work </li></ul>
  17. 17. <ul><li>Other core function </li></ul><ul><li>• Ensure all rubbish and waste is disposed of correctly </li></ul><ul><li>• Ensure correct procedures are undertaken when using machinery, and faults reported appropriately </li></ul><ul><li>• Report lost property to the appropriate person </li></ul><ul><li>• Respond to customer enquiries and complaints promptly and report to the appropriate person </li></ul>
  18. 18. <ul><li>• Ensure security procedures are followed </li></ul><ul><li>• Comply with health and safety, fire and hygiene regulations </li></ul><ul><li>• Maintain high standards of personal presentation and punctuality </li></ul><ul><li>• Attend and participate in staff meetings </li></ul><ul><li>• Attend training sessions </li></ul>
  19. 19. <ul><li>LAUNDRY AND LINEN ATTENDANT </li></ul><ul><li>Job Specific Task </li></ul><ul><li>Laundry and Linen Attendants should </li></ul><ul><li>Job purpose: To clean, prepare and issue laundry and linen </li></ul><ul><li>Laundry and linen attendants may perform some or all of the following tasks: </li></ul>
  20. 20. <ul><li>Handle linen and laundry </li></ul><ul><li>Linen includes sheets, blankets, bedspreads, pillow cases, duvet covers, valances/mattress covers and duvets </li></ul><ul><li>• Receive and sort all linen and laundry </li></ul><ul><li>• Process guest laundry to required standards </li></ul><ul><li>• Issue laundry and linen using appropriate stock rotation </li></ul>
  21. 21. <ul><li>• Assist with laundry and linen stock-takes </li></ul><ul><li>• Ensure working areas and store rooms are kept clean and tidy </li></ul><ul><li>• Report all maintenance problems to the appropriate person </li></ul><ul><li>• Comply with health and safety, as well as fire and hygiene regulations </li></ul><ul><li>• Maintain high standards of personal presentation and punctuality </li></ul>
  22. 22. <ul><li>Additional functions </li></ul><ul><li>• Assist in cleaning bedrooms and moving beds and furniture </li></ul><ul><li>• Assist in the issue and control of staff uniforms </li></ul><ul><li>• Ensure all laundry items are recorded for transportation and check laundry invoices on receipt from outside contractors </li></ul><ul><li>• Attend and participate in staff meetings </li></ul><ul><li>• Maintain a close link with the housekeeping department </li></ul><ul><li>• Attend training sessions </li></ul>
  23. 23. <ul><li>LINEN PORTER </li></ul><ul><li>Job purpose: In large establishments, a linen porter may be used to distribute linen to all departments </li></ul><ul><li>Linen porters may perform some or all of the following tasks: </li></ul>
  24. 24. <ul><li>Job Specific Tasks Specific Tasks </li></ul><ul><li>Distribute linen </li></ul><ul><li>Linen includes sheets, blankets, bedspreads, pillow cases, duvet covers, valances/mattress covers and duvets </li></ul><ul><li>• Ensure distribution of linen to all departments </li></ul><ul><li>• Ensure linen stock is replenished daily </li></ul><ul><li>• Ensure dirty linen and laundry are removed from all areas </li></ul><ul><li>• Ensure correct procedures are followed when using machinery and faults reported to the appropriate person </li></ul>
  25. 25. <ul><li>• Ensure furniture and equipment is relocated as necessary </li></ul><ul><li>• Ensure all security procedures are followed </li></ul><ul><li>• Comply with health and safety as well as fire and hygiene regulations </li></ul><ul><li>• Work in a clean and tidy environment </li></ul><ul><li>• Maintain high standards of personal presentation and punctuality </li></ul>
  26. 26. <ul><li>Other specific job functions </li></ul><ul><li>• Assist in cleaning rooms when required </li></ul><ul><li>• Assist in other areas of the organization/hotel when required </li></ul><ul><li>• Wash and dry linen </li></ul><ul><li>• Attend and participate in staff meetings </li></ul><ul><li>• Attend training sessions </li></ul>
  27. 27. <ul><li>PUBLIC AREA ATTENDANT </li></ul><ul><li>Associated job positions: </li></ul><ul><li>• Domestic Cleaner </li></ul><ul><li>Job purpose: To clean and prepare public areas </li></ul><ul><li>Public Area Attendants may perform some or all of the following tasks </li></ul>
  28. 28. <ul><li>Clean public areas and Public areas relate to the lobby, reception, public toilets, and passenger lifts, telephone booths and the front entrance </li></ul><ul><li>• Clean public areas using the correct cleaning equipment and cleaning materials </li></ul><ul><li>• Use hazard warning signs as appropriate </li></ul><ul><li>• Wear protective clothing as appropriate </li></ul><ul><li>• Ensure surfaces (including front steps, floors/floor coverings, furniture and toilet appliances) are clean </li></ul><ul><li>• Undertake the regular emptying of ashtrays </li></ul>
  29. 29. <ul><li>Clean windows and glass </li></ul><ul><li>• Clean windows, glass surfaces and façade including frames and façade surfaces of buildings curtain walling using the appropriate cleaning products </li></ul><ul><li>• Identify and report damaged and unsecure windows, glass surfaces and façade to the proper person. </li></ul>
  30. 30. <ul><li>Additional functions </li></ul><ul><li>• Ensure all products are replenished </li></ul><ul><li>• Store cleaning equipment correctly and safely after use </li></ul><ul><li>• Ensure all rubbish and waste is disposed of safely </li></ul><ul><li>• Ensure correct procedures are undertaken when using machinery and faults reported to the appropriate person </li></ul>
  31. 31. <ul><li>• Comply with security procedures </li></ul><ul><li>• Maintain high standards of personal presentation and punctuality </li></ul><ul><li>• Attend and participate in staff meetings </li></ul><ul><li>• Attend training session’s in particular on-the-job training </li></ul><ul><li>  </li></ul>
  32. 32. <ul><li>HOUSEKEEPING SUPERVISOR </li></ul><ul><li>Associated job positions: </li></ul><ul><li>• Housekeeping Coordinator </li></ul><ul><li>Job purpose: To ensure associates of the housekeeping department clean and maintain guestrooms and public areas </li></ul><ul><li>Housekeeping supervisors may perform some or all of the following tasks </li></ul>
  33. 33. <ul><li>Job Specific Tasks </li></ul><ul><li>  </li></ul><ul><li>Maintain the housekeeping </li></ul><ul><li>Prepare for the housekeeping service </li></ul><ul><li>• Establish and update procedures for the running of the housekeeping service including cleanliness of guest rooms and public areas, replenishment of customer and staff supplies and special guest requirements </li></ul><ul><li>• Brief staff on established procedures and any variations to their work </li></ul><ul><li>• Ensure staffs are provided with all required resources to carry out their work effectively </li></ul>
  34. 34. <ul><li>Supervise the running of the housekeeping service </li></ul><ul><li>• Ensure housekeeping procedures are fully implemented </li></ul><ul><li>• Take appropriate action to minimize problems that may disrupt the housekeeping service </li></ul><ul><li>• Ensure faults and maintenance defects are recorded and passed on to the appropriate person </li></ul><ul><li>• Ensure relevant information is accurately recorded and passed to the appropriate person </li></ul>
  35. 35. <ul><li>Undertake a review of the housekeeping service </li></ul><ul><li>• Feedback from staff and customers is collected, analyzed, recorded and passed on to the appropriate person </li></ul><ul><li>• Respond to customer enquiries, complaints and ensure suitable action is undertaken </li></ul><ul><li>• Ensure established procedures are reviewed to ensure the needs of customers are met </li></ul><ul><li>• Performance records (including room status reports, room checklists, maintenance reports, periodic cleaning records, customer feedback forms, complaint reports and incident reports) are compiled and passed on to the appropriate person </li></ul>
  36. 36. <ul><li>Maintain the linen service </li></ul><ul><li>Prepare for the linen service </li></ul><ul><li>• Establish and update procedures for the running of the linen service including collecting dirty items, storing and distributing linen, ordering supplies and reporting faults </li></ul><ul><li>• Brief staff on established procedures and any variations to their work </li></ul><ul><li>• Ensure staffs are provided with all required resources to carry out their work effectively </li></ul>
  37. 37. <ul><li>Supervise the running of the linen service </li></ul><ul><li>• Ensure linen service procedures are fully implemented </li></ul><ul><li>• Appropriate action is taken to minimize problems that may disrupt the linen service </li></ul><ul><li>• Ensure faults and maintenance defects are recorded and passed on to the appropriate person </li></ul><ul><li>• Ensure relevant information is accurately recorded and passed on to the appropriate person </li></ul>
  38. 38. <ul><li>Undertake a review of the linen service </li></ul><ul><li>• Feedback from staff and customers is collected, analyzed, recorded and passed on to the appropriate person </li></ul><ul><li>• Respond to customer enquiries, complaints and ensure suitable action is undertaken </li></ul><ul><li>• Established procedures are reviewed to ensure that customer needs are met </li></ul><ul><li>• Take part in yearly/quarterly/monthly stock-takes </li></ul><ul><li>• Maintain strict linen inventory </li></ul>
  39. 39. <ul><li>FLOOR HOUSEKEEPER </li></ul><ul><li>Job Specific Tasks </li></ul><ul><li>Supervise aspects of housekeeping operations </li></ul><ul><li>• Supervise the cleaning of bedrooms and public areas following cleaning procedures </li></ul><ul><li>• Supervise the control and replenishment of stock </li></ul><ul><li>• Ensure all equipment faults are reported to the appropriate person </li></ul><ul><li>• Supervise the security of rooms and equipment </li></ul><ul><li>• Assist in administrative functions and organizing staff rosters </li></ul>
  40. 40. <ul><li>• Ensure work is carried out in a clean and tidy environment </li></ul><ul><li>• Assist to maintain costs within budget </li></ul><ul><li>• Assist in staff training and development </li></ul><ul><li>• Monitor compliance with health, safety, fire and hygiene regulations </li></ul><ul><li>• Maintain a high standard of personal presentation and punctuality </li></ul>

×