The document discusses the roles and sections of a hotel housekeeping department. It begins by stating that housekeeping is responsible for cleaning and maintenance of the entire hotel, including rooms, public areas, laundry, and decorations. It then lists the various roles of the housekeeping department, which include ensuring cleanliness, providing linens, uniforms and laundry services, floral decorations, and training and supervising staff. Finally, it notes that the housekeeping department aims to create a welcoming home away from home for guests through maintaining high cleanliness standards.

1. Roles and Sections
of
Housekeeping Department
Created By:
Dibyarup

2. CONTENTS
TOPIC SLIDE NO.
INTRODUCTION 3
ROLES OF HOUSEKEEPING DEPARTMENT 4-5
LAYOUT OF HOUSEKEEPING DEPARTMENT 6
IMPORTANCE AND FUCTIONS OF HOUSEKEEPING DEPARRTENT 7
SECTIONS OF HOUSEKEEPING DEPARTMENT 8
CONSCLUSION 9

3. Once we enter the hotel first thing we easily spot that is cleaning and maintenance of
the Hotel and it makes a first impression. Infect it makes lot of impact on guest
according to the appearance of the hotel. These all in-charge has taken by House
Keeping Department.
What Is House Keeping Department?
This Department is responsible for cleaning and maintenance of the
entire hotel from rooms to public areas and also includes laundry,
decorations and providing some basic needs of guest.
INTRODUCTION

4. ROLE OF HOUSEKEEPING
DEPARTMENT
❖ To achieve the maximum possible efficiency in ensuring the care
and comfort of guests and in the smooth running of the
department.
❖ To establish a welcoming atmosphere and ensure courteous,
reliable service from all staff of the department.
❖ To ensure a high standards of cleanliness and general upkeep in
all areas for which the department is responsible.
❖ To provide linen in rooms, restaurants, banquet hall, conference
venues, health clubs, and so on, as well as maintain an inventory
for the same.

5. ❖ To provide uniforms for all the staff and maintain adequate
inventories for the same.
❖ To cater to the laundering requirements of the hotel linen,
staff uniforms and guest clothing.
❖ To Provide and maintain the floral decorations and maintain
the landscaped areas of the hotel.
❖ To coordinate renovation and refurnishing of the property
❖ To deal with lost and found articles.
❖ To ensure training, control and supervision of all staff
attached to the department.
❖ To establish a good working relationship with other
department.
❖ To ensure that safety and security regulations are made
ROLE OF HOUSEKEEPING
DEPARTMENT

6. •

7. Strategically Time When Room Attendants Clean a Guest
Room.
Put Notices on Your Website to Publicize Your Response
Protocol
Provide Your Staff with an Abundance of Proper Personal
Protective Equipment (PPE)
Robust Cleaning SOPs
External Communication of Cleanliness
Lean Teams Doesn’t Necessarily Mean Less Efficient Teams
Opt-In Housekeeping & Safety Consultations
Ensuring Safety for Staff and Guests

9. The Housekeeping Department of the Hotel
Industry stands for one motto–‘Creating a
home away from home’. The Housekeeping
Department takes immense pride in
maintaining the utmost standards of
cleanliness and quality.
Housekeeping is an ancillary department that
is committed to devoting its services in a huge
way towards the overall reputation and
success of the hotel industry.
It is often said that the job of housekeeping
department is a well-rounded operation that
tirelessly works for a time frame of 24 x 7 x
365.