1. Housekeeping
“Provision of a clean, comfortable,
safe and aesthetically appealing
environment”.
“Housekeeping is an operational
department in a hotel, which is
responsible for cleanliness,
maintenance, aesthetic upkeep of
Guest rooms, Public areas, Back
areas and the Surroundings”.
2. Linen, Flower arrangements,
Decorative materials.
Bath soaps, Shampoos,
Tissue/Napkins, Detergents, Cleaning
agents and Cleaning acids.
Dealing with Found and Loss articles.
(Found and Loss Section)
Safety and Security.
3.
4.
5. Front of the House areas
Guest rooms
Corridors
Lobbies and Public
rest rooms
Pool and Patio
areas
Meeting rooms
Dining rooms /
Restaurants
Banquet Halls
Convention Halls
Hotel-Operated
shops
Games rooms /
Recreation rooms
Exercise rooms /
Gymnasium
Building exterior
Landscaping and
Gardens
6. Back of the House
Management offices
Storage areas
Linen and Sewing rooms
Laundry room
Employee locker rooms
Administrative offices
Cloak rooms
Maids service rooms
8. Personal attributes of Housekeeping
staff
Pleasant Personality
Physical Fitness
Personal Hygiene
Eye for Detail – (Strong Observation)
and good memory
Honesty and Loyalty
Courtesy – Guest and Colleagues
Punctuality
9. Laundry
The laundry can be defined as a place
where the washing, finishing of clothes
and other washable articles are
carried out.
Off-site/Commercial/Contracted
Laundry.
On-premise/On-site/In-house laundry.
