Clases virtuales

1. Housekeeping Department
Module #1

3. 1. Introduction of Housekeeping Departament
“I consider housekeeping to be the heart of hotels
and it is only when something goes wrong that it is
recognized – just like our hearts.”
− Sheila Perera FIH Glenmor Manager, Gleneagles
Hotel.

4. The housekeeping department
In any hotel business,
contributes to major amount of
profit though it is considered as
an ancillary service. The simple
reason being, a customer
demands a clean, tidy, and
pleasing ambience.
Housekeeping generates the
first impression on a guest’s
mind. The housekeeping efforts
clearly show how the hotel will
take care of its guests.

5. What is Housekeeping?
Housekeeping means
performing all the duties
towards cleaning, maintaining
orderliness, and running a
house or a business property.
In case of hotels, the
housekeeping duties involve
maintaining the hotel to the
best possible state in terms of
cleanliness and keeping it at
highly desirable ambience.

6. “A Home Away From Home”
The housekeeping department takes pride in keeping the
hotel clean and comfortable, so as to create

7. • Means we are dealing with maintaining a
clean and comfortable environment in
the premises.
• In other word, it is the housekeeping
task to ensure the guest needs and
preferences to comfort and security
are fulfilled.

8. Housekeeping is the toughest job in the
lodging business. Housekeepers heroes. It is a
constant battle for the executive housekeeper
who has to motivate staff who has to clean up
after guests. “Without housekeeping, we’d
have nothing to sell,” says Craig Hunt, a 24
years industry veteran who has worked his
way up through the ranks “from the washing
up” to become President of Holiday Inn
International.
IMPORTANCE OF HOUSE KEEPING

9. Housekeeping is an important department
of the hotel industry especially responsible
for cleanliness, aesthetic upkeep of the
rooms, maintenance, public area, back area
and surroundings. After cleanliness and
quality of the rooms and services, a hotel
solely survives on the sale of room, food,
beverages and other minor amenities and
services, for instance, health club,
gymnasiums, relaxing spas etc.

10. House keeping is a business function in the
lodging industry, and the professional
housekeeper is a true business manager. His
(or) her decisions are executive decisions
regarding staffing and scheduling, pay roll,
purchasing, daily operations and cost controls.
Thee entire property depends on the smooth,
efficient management of the housekeeping
departments.

11. The housekeeping department has two
prime functions, providing clean interiors
in order to increase sales and protecting
the owner’s investment in the property’s
interiors. It is a executive housekeeper’s
responsibility to make sure these goals
are met on time, on budget, and at the
highest possible levels of quality.

12. THE AREAS OF HOUSEKEEPING
RESPONSIBILITY
Regardless of the size and structure of
a housekeeping department, it is
typically the responsibility of the hotel’s
manager to identify which areas
housekeeping will be responsible for
cleaning. Most housekeeping
departments are responsible for
cleaning the following areas:

13.  Corridors
 Guestrooms
 Public areas, such as the lobby and public
areas
 Pools and patio areas management offices
 Linen and sewing areas
 Laundry room
 Back of the house areas , such as employee
locker rooms

14. Objectives of Hotel Housekeeping
The main objectives of hotel housekeeping are :
 To maintain overall cleanliness of the entire hotel
at all times.
 To perform cleanliness duties most efficiently and
effectively.
 To use good quality, safe cleaning equipment and
chemicals.
 To manage laundry and linen.
 To control pests.

15. Objectives of Hotel Housekeeping
• To keep up the hotel with classy interior
decoration.
• To take care of the furniture, fittings, and
fixtures of the entire hotel.
• To understand the expanse or scope of
housekeeping, it is better to understand
the divisions of hotel a hotel, first.

16. AIMS AND OBJECTIVES OF HOUSEKEEPING DEPARTMENT:
Housekeeping or domestic administration is essential in all types of
establishments and housekeeping department invites the following ease by
providing surroundings that are:
 CLEAN
Primary function of every housekeeping department is the cleaning of
guest rooms and public areas. Even though undesirable architectural
features and traffic problems may complicate the task, appropriate tools
and trained workers can produce as parking house.

17.  COMFORTABLE
Providing for guest’s comfort is a shared responsibility. The house
keeping apartment contributes comfortable furnishing,
conveniently arranged but even the most restful bed becomes
irksome if room temperature is not property controlled by the
Engineer.
 ATTRACTIVE
Colors and design are mood makers. Whether the guest realizes t
or not, the décor of his room may motivate his like or dislike for
the entire operation. But its main goal is to achieve a balance
between beauty and practicability.

18.  SAFE
Colors and design are mood makers. Whether the guest realizes it
or not, the décor of his room may motivate his like or dislike for
the entire operation. But its main goal is to achieve a balance
between beauty and practicability.
 FRIENDLY ATMOSPHERE
Apart from above descriptions, the House keeping department has
to welcome guests by creating a friendly atmosphere which can
be achieved in a simple manner like a pleasant – hello, a friendly
smile and a sincere desire to have the guest like your institution.
Good moral is its basic ingredient for it takes a happy, satisfied
employee to radiate friendliness.

19.  PROVIDING A COURTEOUS SERVICE
Essence of hospitality is service that
anticipates and meets the guest needs,
politeness, promptness and willingness to
do the extra thing, charities the employee
who serves the guest well.

20. Housekeeping departments of the hotels offering mid-range and world
class services are generally responsible for the additional areas :-
 Meeting rooms
 Dining rooms
 Banquet halls
 Convention exhibit halls
 Hotel-operarted shops
 Game rooms
 Gym
 Spa and salon

21. Esta foto de Autor desconocido está bajo licencia CC BY-NC-ND
Esta foto de Autor desconocido está bajo licencia CC BY-SA-NC