The housekeeping department has four main functions: cleaning and maintenance of guest rooms, public areas, offices and other spaces; training personnel; requisition and control of necessary supplies; and record keeping/paperwork like schedules and reports. It is responsible for cleaning, laundry, linen management, key control, safety/security, interior decoration, and room maintenance. As the largest department, it requires extensive training of mostly unskilled workers who have direct guest contact. Maintaining high cleanliness standards through proper procedures and schedules is key.

1. FUNCTIONS OF HOUSKEEPING
DEPARTMENT
MUHAMED ALI

2. HOUSEKEEPING
 Housekeeping is the management of
household affairs.
 Means we are dealing with maintaining a
clean and comfortable environment in the
premises.
 In other word, it is the housekeeping task to
ensure the guest needs and preferences to
comfort and security are fulfilled.

3. HOUSEKEEPING DEPARTMENT
 House-keeping is one of the largest departments
of the hotel which is responsible for creating
cleanliness, maintenance and safe environment.
 By providing the maximum comforts to the
guest, it maintains the standard of the hotel
which contributes the hotel in achieving
maximum profit by selling the rooms.
 It is also regarded as the Eye and Ear of the
management from where the main revenue
income is generated.

4. ORGANIZATION CHART
OF THE HOUSEKEEPING
DEPARTMENT

5. EXECUTIVE HOUSE
KEEPER
HEAD
HOUSEMEN
LOST AND
FOUND
VALET
CLERCK SECRETARY
ASSISTANT
LAUNDRY
SUPERVISO
R
WALL
WASHERS
HOUSEMEN
ASSISTANT HOUSE
KEEPER
FLOOR HK LOBBY
PORTERS
NIGHT
CLEANER
MAIDS
SEAMSTRESS
ASSISTANTS
LINEN-ROOM
SUPERVISOR
LINEN&SOTRERO
OM CLRECK

6. EXECUTIVE
HOUSE KEEPER
Responsible and accountable for
cleanliness, maintenance &
aesthetic upkeep of the hotel.
ASSISTANT
HOUSE KEEPER
Managed to resources given by the
EH to achieve the common
objectives of cleanliness,
maintenance & attractiveness in a
given shift.
ROOM
SUPERVISOR
Responsible for seeing that the
crews of attendant complete their
assignments properly.
Also communicate with Front Desk
regarding any special instructions
for guest room not already noted on
the assignments sheets.

7. Night supervisor
To be able to handle any aspect of
housekeeping at night.
 Responsible and accountable at
night for smooth housekeeping.
FLOOR HK
Responsible of the guest floor
attached to him or she in a shift
 scope includes guest room,
corridors, staircases, and floor
pantries of the allocated floor.
LINEN-ROOM
SUPERVISOR
He or she is a non-management
person solely responsible for the
acquisition, storage, issuance and
cleanliness of linen.
Huge task is to keep track of all
linen types.

8. LAUNDRY
SUPERVISOR
Responsible for all laundry operation.
Make sure that the laundry is operating
efficiently.
Room attendant
Also known as chambermaids or room boys.
 The actual cleaning of guest room & bathroom
allocated to them.
 Report any repairs in guest room, any damaged
by staff or guest & any suspected theft of hotel
property.
Houseman/house
attendant
Clean carpets, wash wall, remove trash and
recycling, care for floors and clean high and
hard-to-reach areas.
 May work as linen runners whose main job
is to take soiled linen from the guest room
floors & transport clean linen, as needed to
the room attendants on the floors.

9. LAUNDRY
SUPERVISOR
Responsible for all laundry
operation.
Make sure that the laundry is
operating efficiently.
NIGHT CLEANER
To be able to handle any aspect of
housekeeping at night.
 Responsible and accountable at
night for smooth housekeeping.
Seamstress
Fabricated a variety of items, from
draperies to bed covering and
uniform.
Responsible mending & repairing
fabric item.

10. IMPORTANCE OF HOUSEKEEPING
 Do not focus only one service.
 Guest satisfaction.
 Care and comfort.
 Deals with many situation.
 Communication between front office and
housekeeping department.
 Revenue

11. FUNCTIONS OF HOUSEKEEPING
DEPARTMENT
A Hotel Housekeeping Department Has Four Main
Functions;
 Cleaning and Maintenance.
 Training of its personnel.
 Requisition and Control of necessary supplies and
equipment.
 Paper work- schedules and report

12.  CLEANING AND MAINTENANCE
o Primary function of housekeeping department.
o The cleaning and daily maintenance of the areas under
its supervision.
o Areas generally included are;
 Guest rooms
 Halls and corridors
 Lobby
 Public rooms and restaurants
 Offices (hotel personnel)
 Stairways
 Stores, concessions and other leased area
The saying that
“your last look at
the room is the
guest’s first
look” is still the
working guideline
for inspection

13.  Cleaning Rooms and Public Areas
Housekeeping department cleans the rooms and
toilets and wash basins in the room. Apart from
cleaning the guest rooms, housekeeping department
is also responsible for cleaning floor, terraces,
elevators etc.
 Bed making
A guest requires a comfortable bed to take rest, relax
and enjoy.

14.  Linen Management
One of the important jobs of the Housekeeping
Department is clothes and linen management. This
involves all functions from purchase of linen to
laundering, storage, supplies and to condemnation of
this department.
 Laundry Service
It is the job of the Housekeeping Department to
ensure clean and hygienic washing of all the linen
items, and then distributing them to different areas
of the hotel.

15.  Key Control
Key control is one of the major jobs of the
housekeeping department. The room keys have to
be handled efficiently and safely before and after
letting the room.
 Safety and Security
The Housekeeping Department is responsible for
maintaining a peaceful atmosphere in the hotel. If
the guests and staff always fear for their safety and
the safety of their belongings, the atmosphere will be
very tense.

16.  Interior Decoration
Interior decoration is the art of creating a pleasant
atmosphere in the living room with the addition of a
complex of furnishings, art, and crafts, appropriately
combined to achieve a planned result or design.
These arts and crafts have to be well maintained by
the housekeeping department
Room Maintenance
Good housekeeping department is just as responsible
for the hotel's maintenance as an engineering
department. In an ideal environment, the
housekeeping staff and managers should act as the
eyes and ears of the engineering department. If
damaged or broken items are not reported, they
can't be fixed.

17. TRAINING OF ITS PERSONNEL
o Numerically, the housekeeping department is the
largest department in a hotel.
o It will comprises 75 percent or more of the total
permanent staff.
o Housekeeping department also has more unskilled
workers on its staff than has any other department.
o At one time or another, all come into a direct
personal contact with guests. This point up the
second major responsibility of the housekeeping
department

18. REQUISITION AND CONTROL
The third major function of housekeeping is
requisitioning, storage and control of many
operating supplies required for the daily routine of
the department. The items in the guest rooms must
be replenished each day to maintain the par, or
standard, set by management. The maids and
housemen need adequate supplies and proper
equipment (rags, pails, carpet sweepers, hand and
floor vacuums, and so on) in good working order to
clean and service the guest room, corridors, and
other public area of the hotel.

19. PAPER WORK
o Paper work associated with the department.
o Record keeping for the proper control of payroll,
number of employee involved.
o Calculate total payroll cost and handling all other
paper works rgarding in this particular
department.

20. ADDITIONAL FUNCTIONS
 Providing clean comfortable and safe surrounding
 Obtaining optimal room sale
 Fulfilling guest’s preferences
 Creating appealing and desirable room
 Developing effective cleaning practices
 Maintaining property’s interior
 Ensure all products are replenished
 Store cleaning equipment correctly and safely after use
 Ensure all rubbish and waste is disposed of safely
 Ensure correct procedures are undertaken when using
machinery and faults reported to the appropriate person

21. CONCLUSION
Maintaining high standards of cleanliness
and housekeeping is an on-going and never
ending job, and will only happen if we have a
detailed schedule of the tasks that need to be
done, a clearly room status and best room
cleaning procedure. Not just that, they have
to alert on room inspections and reports. As a
conclusion, every staff has to understand the
importance of maintaining these high
standards each and every day.

22. REFERENCE
 House keeping management, operations –
Sudheer Andrews