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Definition of Housekeeping
Housekeeping refers to the management of duties involved in the running of
a household, such as cleaning, cooking, home maintenance, shopping and bill
pay.
These tasks may be performed by the household members, or by other
persons hired to perform these tasks.
The person who is employed to manage a household and the domestic staff
is called housekeeper.
Introduction to Housekeeping
Every house, whether private, like yours, or
commercial like offices, shops, hotels,
hospitals, clubs, etc., needs to be kept clean
and tidy, so that it looks inviting to all. This is
where housekeeping comes in. Cleaning and
maintenance services can be spotted very
easily anywhere.
The basic concept of housekeeping has
started from keeping a domestic houseclean
and has gradually come to maintaining high
standards of cleanliness and maintenance at
commercial levels. Besides this , housekeeping
should also contribute to the saving in costs of
labor, cleaning material and equipment,
furnishings and the like in every type of
establishment.
Housekeeping is a department that deals essentially with
cleanliness and all the related works that attached to it.
The hygiene of housekeeping is essential. One can clean by
dirty methods, but in our courses we have to stress and
demonstrate clean and correct method. The hygiene factor must
Importance of Housekeeping
Housekeeping in a hotel provides the
accommodation for the guests. A guest
spends more time alone in the room
than he spends alone in any other part
of the hotel, therefore he can check on
the standards of cleanliness of a room
and he doesn’t find it clean then he
would loose his confidence in the hotel
and change over to another one.
The facilities provided for guest should
be superior quality and hygienically
cleaned as the guest is going to touch
his body. Dirty linen is unforgiving in any
hotel. Before the next guest comes into
the room, the pillows and mattress as
well must be checked by housekeeping
The maximum revenue comes from the sale of rooms, therefore
stress must be paid to proper cleanliness of guest rooms and all
public areas which are in continuous contract with the guests.
Cleanliness involves health which is happiness in our life,
therefore its not something to be ignores at our homes as well as
at our work place.
House keeping ensures that guest feels that the hotel is his
“Home Away From Home”
SUBSECTIONS OF HOUSE KEEPING DEPARTMENT
Guest room
Public area
Control desk
Linen room
Uniform room
Laundry
horticulture
What does a room mean to a guest?
Comfort
Security.
Privacy.
Convenience.
Cleanliness and hygiene
Comfort: House keeping achieves maximum efficiency possible in the care
and comfort of the guest and in providing support and services for the smooth
running of hotel. Its the duty of house keeping department to ensure comfort and
welcoming atmosphere of guests.
Privacy: The prime concern of any guest, irrespective of whether rich
or poor, is privacy. House keeping staff ensures the privacy of guests and
they should be trained with proper procedures to enter the guest room.
Convenience: A guest is provide convenience such as food and
beverages services,entertainmnet,telephone services etc. house keeping should
ensure that there is such literature in the room so that guest is able to know how to
reach such
Convenience and avail of them.
Cleanliness and hygiene: house keeping ensures a high standar
cleanliness and general upkeep in all areas. Clean and well maintained areas and
Equipment create a favorable impression on guests.
Security: security is one of the prime concerns of hotel guest. The housekeeping
Staff should ensure safety and security of guests with the help of security services. They
Should also ensure a peaceful,quiet and noise free atmosphere in the area
It is a standard room. It is for single occupancy having one single
bed having two side tables. Dressing-cum-writing table is
available along with this room.
Single Room
A room with one double bed meant for two people but can be
sold on single occupancy. It is a standard room having a
dressing-cum-writing table.
Double Room
A room with two single beds for two people having only one bed
side table between the two beds. It has a dressing-cum-writing
table.
Twin Room
A room with two single beds and one single headboard meant
for two people. Isis separated by a side table
Hollywood Twin
A new type of set up with a studio bed which can use as a sofa
during the day and it can be converted into a bed during the
night.
Studio Room
A parlor is a sitting or a living room and it is not used as a
bedroom. The guest are allowed to sit and be entertained in the
parlor.
Parlor
It’s a two rooms and it has an interconnecting door between these
two rooms. It is allowing entry from one room to another. The
guest needn’t go into the corridor. The interconnecting doors can
be opened when required or locked as per the guest request.
Interconnected Room
This is a set of rooms connecting one or more bedrooms. It
has more facilities than a standard room and expensive
too. The rates of this room is much higher because:
1. The size of the rooms are larger, more comforts and
privacy.
2. It has more facilities like an extra television, a mini
fridge, mini bar etc.
3. Particular décor and color scheme to suit the theme of
the suit.
4. Large and elaborate furniture.
5. It has sitting arrangements separate from the bidding
arrangement
Suite
A suite which has a set of rooms situated on the top most floor of
the building has at least one room open to the sky.
Penthouse Suite
A set of rooms not on the same level but it is connected by an
internal staircase. Generally, the parlor is at the lower level and
the bedrooms are the upper level.
Duplex Room
This is a large bedroom with a sitting area provided with chairs
and sofa. There will be dressing table and writing table as well.
Newspapers and other business related magazines are also
provided
Executive Room
A room that provides kitchen facilities , these type of rooms
found in motels and residential hotels.
Efficiency Room
It used as a dress changing purpose. Now it is a room away from the main building
having all basic facilities, mainly situated next to swimming pool. The décor would
not be too luxurious and attractive therefore the rate is less.
Cabana
It is a type of room which has a Murphy bed.
SICO Room
The section of housekeeping maintains clean public areas like
lobbies, restaurants, Swimming pool etc. The first impression
must always be best. This section ensures that the Lobby is
always thoroughly clean and well presented. It also makes sure
that all the food and beverage outlets are hygienically maintained
The housekeeping control desk is the central
hub of the house keeping department. This is
the area in the department where all
information is received and from where
messages are conveyed to housekeeping and
other staff present in various parts of the hotel.
Thus, the control desk may be considered the
nerve centre of communication in the
housekeeping department. one of the main
functions of the control desk is ensuring smooth
coordination between housekeeping and other
departments such as maintenance, front office,
food and beverages, security, sales and
marketing etc.
Hotel Linen in house-keeping department is the second large
expense. Hotel Linen is expensive to replace, and if it is well
maintained, correctly laundered, and properly stored its life can be
extended. Soiled, worn or creased linen leave a bad impression of the
cleaning standard of the hotel. Efficient Hotel linen and laundry
management ensure that the large volume of soiled linens are
washed, and treated so as to look, neat smell fresh, and feel crisp that
they are disbursed at the right time at right place.
ACTIVITIES OF LINEN ROOM
The following are the activities of linen room
Collection of soil linens
Counting and sorting of the soiled linens.
Packing of the soiled linens for the laundry.
Dispatch of soiled lines to the laundry
Receipt of fresh linen from the laundry.
Checking and sorting of the fresh linens
Storage of the fresh linens
Distribution of fresh linens to the floor and others
areas.
Stoking of for linen maintenance of records
Stitching monogramming of all the hotel uniforms.
Uniform selection
Uniform storage and issue.
Hotel staff must always be well groomed and smartly dressed as
they are the ambassadors of the hotel and must be at their best all
times. This makes the guest fell reassured that the hotel will take
care of all his needs. The uniform section is responsible for
providing every staff member will well fitted uniforms. The uniform
room also provides the staff daily with well laundered uniforms
and it co-ordinates with the laundry for this purpose.
The laundry ensures that staff uniforms are laundered and sent to
uniform room on daily basis. The laundry also ensures that they
provide the Lenin room with clean bed and bath Lenin for guest
room and clean table linen for the food and beverage outlets. The
section also does guest laundry and charges for it, thereby
earning revenue for hotel.
The section of housekeeping takes care of landscaping, indoor
plants and flower arrangements. It ensures a daily supply of
fresh cut flowers plants give the hotel an eco-friendly
environment. Flower arrangements add beauty and are symbol
of welcome. Guests tend to frequent hotels which follow eco-
friendly practices.
LAYOUT OF A ROOM
Guestroom
Supplies
Guestroom
Amenities
Bathroom Supplies Bathroom Amenities
Pillows Stationary Sanitary bags Facial soap
Pillow cases Postcards Hand towels Bath soap
Blankets Laundry bags Bath mats Moisturizer
Sheets Pens Bath towels Shampoo
Packets of coffee or
tea powdered creamer
Utility bags Hair dryer Hair conditioner
Ice buckets Coffee or Tea
maker
Bathrobe Shave
Trays Amenities Makeup mirror Cologne or after shave
Guestroom
Supplies
Guestroom
Amenities
Bathroom Supplies Bathroom
Amenities
Hangers Laundry hanger Disposable slippers Razor
Ashtrays Iron box Waste baskets
Waste baskets Iron stand Shower curtains Shoe mitt
Telephone
directories
Facial tissue Shoe horn
Stationary folders Sewing kit
Fire safety Bubble bath
Essential Guide to Housekeeping Tasks and Responsibilities
Essential Guide to Housekeeping Tasks and Responsibilities
Essential Guide to Housekeeping Tasks and Responsibilities
Essential Guide to Housekeeping Tasks and Responsibilities

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Essential Guide to Housekeeping Tasks and Responsibilities

  • 1.
  • 2. Definition of Housekeeping Housekeeping refers to the management of duties involved in the running of a household, such as cleaning, cooking, home maintenance, shopping and bill pay. These tasks may be performed by the household members, or by other persons hired to perform these tasks. The person who is employed to manage a household and the domestic staff is called housekeeper.
  • 3. Introduction to Housekeeping Every house, whether private, like yours, or commercial like offices, shops, hotels, hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is where housekeeping comes in. Cleaning and maintenance services can be spotted very easily anywhere. The basic concept of housekeeping has started from keeping a domestic houseclean and has gradually come to maintaining high standards of cleanliness and maintenance at commercial levels. Besides this , housekeeping should also contribute to the saving in costs of labor, cleaning material and equipment, furnishings and the like in every type of establishment.
  • 4. Housekeeping is a department that deals essentially with cleanliness and all the related works that attached to it. The hygiene of housekeeping is essential. One can clean by dirty methods, but in our courses we have to stress and demonstrate clean and correct method. The hygiene factor must Importance of Housekeeping
  • 5. Housekeeping in a hotel provides the accommodation for the guests. A guest spends more time alone in the room than he spends alone in any other part of the hotel, therefore he can check on the standards of cleanliness of a room and he doesn’t find it clean then he would loose his confidence in the hotel and change over to another one. The facilities provided for guest should be superior quality and hygienically cleaned as the guest is going to touch his body. Dirty linen is unforgiving in any hotel. Before the next guest comes into the room, the pillows and mattress as well must be checked by housekeeping
  • 6. The maximum revenue comes from the sale of rooms, therefore stress must be paid to proper cleanliness of guest rooms and all public areas which are in continuous contract with the guests. Cleanliness involves health which is happiness in our life, therefore its not something to be ignores at our homes as well as at our work place. House keeping ensures that guest feels that the hotel is his “Home Away From Home”
  • 7.
  • 8. SUBSECTIONS OF HOUSE KEEPING DEPARTMENT Guest room Public area Control desk Linen room Uniform room Laundry horticulture
  • 9.
  • 10. What does a room mean to a guest? Comfort Security. Privacy. Convenience. Cleanliness and hygiene
  • 11. Comfort: House keeping achieves maximum efficiency possible in the care and comfort of the guest and in providing support and services for the smooth running of hotel. Its the duty of house keeping department to ensure comfort and welcoming atmosphere of guests. Privacy: The prime concern of any guest, irrespective of whether rich or poor, is privacy. House keeping staff ensures the privacy of guests and they should be trained with proper procedures to enter the guest room. Convenience: A guest is provide convenience such as food and beverages services,entertainmnet,telephone services etc. house keeping should ensure that there is such literature in the room so that guest is able to know how to reach such Convenience and avail of them.
  • 12. Cleanliness and hygiene: house keeping ensures a high standar cleanliness and general upkeep in all areas. Clean and well maintained areas and Equipment create a favorable impression on guests. Security: security is one of the prime concerns of hotel guest. The housekeeping Staff should ensure safety and security of guests with the help of security services. They Should also ensure a peaceful,quiet and noise free atmosphere in the area
  • 13.
  • 14. It is a standard room. It is for single occupancy having one single bed having two side tables. Dressing-cum-writing table is available along with this room. Single Room
  • 15. A room with one double bed meant for two people but can be sold on single occupancy. It is a standard room having a dressing-cum-writing table. Double Room
  • 16. A room with two single beds for two people having only one bed side table between the two beds. It has a dressing-cum-writing table. Twin Room
  • 17. A room with two single beds and one single headboard meant for two people. Isis separated by a side table Hollywood Twin
  • 18. A new type of set up with a studio bed which can use as a sofa during the day and it can be converted into a bed during the night. Studio Room
  • 19. A parlor is a sitting or a living room and it is not used as a bedroom. The guest are allowed to sit and be entertained in the parlor. Parlor
  • 20. It’s a two rooms and it has an interconnecting door between these two rooms. It is allowing entry from one room to another. The guest needn’t go into the corridor. The interconnecting doors can be opened when required or locked as per the guest request. Interconnected Room
  • 21. This is a set of rooms connecting one or more bedrooms. It has more facilities than a standard room and expensive too. The rates of this room is much higher because: 1. The size of the rooms are larger, more comforts and privacy. 2. It has more facilities like an extra television, a mini fridge, mini bar etc. 3. Particular décor and color scheme to suit the theme of the suit. 4. Large and elaborate furniture. 5. It has sitting arrangements separate from the bidding arrangement Suite
  • 22.
  • 23.
  • 24. A suite which has a set of rooms situated on the top most floor of the building has at least one room open to the sky. Penthouse Suite
  • 25.
  • 26. A set of rooms not on the same level but it is connected by an internal staircase. Generally, the parlor is at the lower level and the bedrooms are the upper level. Duplex Room
  • 27. This is a large bedroom with a sitting area provided with chairs and sofa. There will be dressing table and writing table as well. Newspapers and other business related magazines are also provided Executive Room
  • 28. A room that provides kitchen facilities , these type of rooms found in motels and residential hotels. Efficiency Room
  • 29. It used as a dress changing purpose. Now it is a room away from the main building having all basic facilities, mainly situated next to swimming pool. The décor would not be too luxurious and attractive therefore the rate is less. Cabana
  • 30. It is a type of room which has a Murphy bed. SICO Room
  • 31.
  • 32. The section of housekeeping maintains clean public areas like lobbies, restaurants, Swimming pool etc. The first impression must always be best. This section ensures that the Lobby is always thoroughly clean and well presented. It also makes sure that all the food and beverage outlets are hygienically maintained
  • 33.
  • 34.
  • 35. The housekeeping control desk is the central hub of the house keeping department. This is the area in the department where all information is received and from where messages are conveyed to housekeeping and other staff present in various parts of the hotel. Thus, the control desk may be considered the nerve centre of communication in the housekeeping department. one of the main functions of the control desk is ensuring smooth coordination between housekeeping and other departments such as maintenance, front office, food and beverages, security, sales and marketing etc.
  • 36.
  • 37. Hotel Linen in house-keeping department is the second large expense. Hotel Linen is expensive to replace, and if it is well maintained, correctly laundered, and properly stored its life can be extended. Soiled, worn or creased linen leave a bad impression of the cleaning standard of the hotel. Efficient Hotel linen and laundry management ensure that the large volume of soiled linens are washed, and treated so as to look, neat smell fresh, and feel crisp that they are disbursed at the right time at right place.
  • 38. ACTIVITIES OF LINEN ROOM The following are the activities of linen room Collection of soil linens Counting and sorting of the soiled linens. Packing of the soiled linens for the laundry. Dispatch of soiled lines to the laundry Receipt of fresh linen from the laundry. Checking and sorting of the fresh linens Storage of the fresh linens Distribution of fresh linens to the floor and others areas. Stoking of for linen maintenance of records Stitching monogramming of all the hotel uniforms. Uniform selection Uniform storage and issue.
  • 39.
  • 40. Hotel staff must always be well groomed and smartly dressed as they are the ambassadors of the hotel and must be at their best all times. This makes the guest fell reassured that the hotel will take care of all his needs. The uniform section is responsible for providing every staff member will well fitted uniforms. The uniform room also provides the staff daily with well laundered uniforms and it co-ordinates with the laundry for this purpose.
  • 41.
  • 42. The laundry ensures that staff uniforms are laundered and sent to uniform room on daily basis. The laundry also ensures that they provide the Lenin room with clean bed and bath Lenin for guest room and clean table linen for the food and beverage outlets. The section also does guest laundry and charges for it, thereby earning revenue for hotel.
  • 43.
  • 44. The section of housekeeping takes care of landscaping, indoor plants and flower arrangements. It ensures a daily supply of fresh cut flowers plants give the hotel an eco-friendly environment. Flower arrangements add beauty and are symbol of welcome. Guests tend to frequent hotels which follow eco- friendly practices.
  • 45. LAYOUT OF A ROOM
  • 46. Guestroom Supplies Guestroom Amenities Bathroom Supplies Bathroom Amenities Pillows Stationary Sanitary bags Facial soap Pillow cases Postcards Hand towels Bath soap Blankets Laundry bags Bath mats Moisturizer Sheets Pens Bath towels Shampoo Packets of coffee or tea powdered creamer Utility bags Hair dryer Hair conditioner Ice buckets Coffee or Tea maker Bathrobe Shave Trays Amenities Makeup mirror Cologne or after shave
  • 47. Guestroom Supplies Guestroom Amenities Bathroom Supplies Bathroom Amenities Hangers Laundry hanger Disposable slippers Razor Ashtrays Iron box Waste baskets Waste baskets Iron stand Shower curtains Shoe mitt Telephone directories Facial tissue Shoe horn Stationary folders Sewing kit Fire safety Bubble bath