HOUSEKEEPING WORK

1. Role of house keeping
 TOPIC ROLE OF HOSEKEEPING

2. HOUSE KEEPING
describing the role of housekeeping
within the hotel + explaining its
relationship with the other
departments

3. WORK OF HOUSEKEEPING
 CLEANING OF PUBLIC AREAS
 CLEANING OFGUEST ROOM
 DECROTATION OF ROOMS
 FLOWER ARRANGEMENT
 LAUNDRY DEPARTMENT

4. Duties and responsibility
 Cleaning of hotels and room or public
area & laundry department
 Maintaing hygiene in hotel

5. Organization Chart for a Large Hotel
Board of
Directors
General
Manager
Resident
Manager
Administrative
Assistant
Human Resources
Director
Chief
Engineer
Controller
Security
Director
Food&Beverage
Director
Director of
Marketing&Sales
Rooms Divison
Manager
Asst. H.R.
Director
Asst. Chief
Engineer
Purchasing
Manager
Assistant
Controller
Food/Beverage
Controller
Storeroom
Manager
Auditor
Credit Mnager
Accounts Receivable
Manager
Account Payable
Manager
Paymaster
Head Cashier

6. - continued
Resident
Manager
Food&Beverage
Director
Director of
Marketing&Sales
Rooms Division
Manager
Exec. Chef
Asst. F6B
Director
Exec. Steward
Beverage
Director
Catering
Director
Sous Chef
Banquet Chef
Pastry Chef
Personnel
Manager
Restaurant
Manager
Rooms Service
Manager
Asst.
Steward
Asst. Bev.
Director
Banquet
Manager
Catering Sales
Manager
Asst. Banq.
Manager
Sales
Director
Public Relations
Manager
Convention
Service
Manager
Front Office
Manager
Exec-
Housekeeper
Garage
Manager
Reservations
Manager
Chief
Operator
Night
Manager
Service
Mnager
Asst.
Exec. HK.
Asst.
Housekeeper
Asst. Garage
Manager

7. Housekeeping and the Front
Office INTER LINKED
Communication between housekeeping and
front office
 Written Communication
 occupancy report
 housekeeping rooms status report
Mechanical Communications
 Computerized Communication

8. Written Communication
 Occupancy Report: prepared by a front desk
agent every night, lists the occupied rooms
that night and indicates the rooms expected
to check out the following day (due out).
 The executive housekeeper gets this list in the
morning and schedules the rooms for
cleaning.
 Housekeeping Status Report: prepared by the
housekeeping department at the end of the
shift, indicates the curent housekeeping status
of each room (the rooms that have been
cleaned that day)

9. based on a physical check of each room.
Room Staus Discrepancy: is a situation in
which the housekeeping department’s
description of a room’s differs from the
front desk’s description of a room.
Keeping room status information up-to-
date requires close coordination
between the front desk and the
housekeeping department. The two most
common systems for tracking current
room status are mechanical room rack
systems and computerized status systems.

10. Rooms Status Definitions
(Rooms status definitions ex. 6, pg 16)
 Occupied: A guest is currently registered to
the room.
 Complimentary: The room is occupied, but
the guest is assessed no charge for its use.
 Stayover: The guest is not cheking out today
and will remain at least one more night.
 On-change: The guest has departed, but the
room has not yet been cleaned and readied
for resale.
 Do not disturb: The guest has requested not
to be disturbed.

11.  Sleep-out: A guest is registered to the room,
but the bed has not been used.
 Skipper: The guest has left the hotel without
making arrangements to settle his/her
account.
 Sleeper: The guest has settled his/her
account and left the hotel, but the front
office staff has failed to properly update the
room’s status.
 Vacant and ready: The room has been
cleaned and inspected, and is ready for an
arriving guest.
 Out-of-order: The room cannot be assigned
to a guest. A room may be out-of-order for
a variety of reasons, including the need for
maintenance, refurbishing, and extensive
cleaning.

12.  Lock-out: The room has been locked so that
the guest cannot re-enter until he/she is
cleared by a hotel official.
 DNCO (did not check out): The guest made
arrangements to settle his/her account (and
thus is not a skipper), but has left without
informing the front office.
 Due out: The room is expected to become
vacant after the following day’s check-out
time.
 Check-out: The guest has settled his/her
account, returned the room keys, and left
the hotel.
 Late check-out: The guest has requested
and is being allowed to check out later than
the hotel’s standard check-out time.

13. ROLE OF HOUSEEPING
 Its play a major role in reputation of hotel
 It standard the quality of hotel

14. PERSONAL HYGEINE
 HAND WADH PROPERLY
 BATH TWICE A DAY
 WEAR WELL IRONED UNIFORM
 SHAVE DAILY

15. PUBLIC AREA CLEANING
 Gymnasium
 Restaurant
 Spa
 Saloon
 Coffee shop
 Swimming pool
 bar

16. ORGANISATION CHART

17. FLOWER ARRANGEMENT

18. INTER LINKING WITH OTHER
DEPARTMENT MOST
 FOOD AND BEVERAGE SERVICE
 FRONT OFFICE

19. THANK YOU
 NAME-ANISH CHANDER
 ROLL NO 13