1. H.Shameer Ahamed Khan
Po Box No 3168, Ruwi – PC 112, Muscat, Sultanate of Oman
Shameerh@yahoo.com
GSM: (00968) 92860602
OBJECTIVE
To complete the works assigned to me with fullest smart & hard work, commitment and efficiency and prove myself worth for
the selection.
PROFILE – AUOTOMOTIVE SERVICE EXECUTIVE (AUGUST 1996 – TILL DATE) / EDU-PROFESSION BE, MBA
 Dedicated Service professional with more than 17 years of experience in Automobile industry.
 Excel in analyzing vehicle technical problems / causes, interpreting with Co-Staffs and providing optimal solutions.
 Effectively manage multiple, high priority projects and take pride in providing exemplary customer service.
 Excel service records with 4 wheels (Saloon, Commercial & Heavy Vehicle) & 2 Wheels.
 Workshop service Administration with body shop related works & insurance Service marketing follow-ups
EXPERIENCE
April'07-Present SAUD BAH WAN AUTOMOTIVE (Dealer for Toyota, diahatsu, Ford, Kia Vehicles) Muscat,
Sultanate of Oman
Deputy Manager – Body shop & Service + Marketing Activities
 Ensures that the guidelines and laws relevant for body shop department are respected, bears the responsibility for
passing on technical and internal information to the Service Engineer, Advisors, immediately and ensuring clear
storage of information.
 Organizes and monitors the department capacities in relation to exploitation possibilities for market potential&
promotes continuous utilization of workshop rate and monitor Entire operation & performing body repairs, including
meeting time schedules and productivity levels and maintaining quality standards for customer satisfaction..
 Ensures that efficient service reception at the car is provided, ensures quality customer care and management of
customer contact, make decisions in the case of customer complaints and claims.
 Ensure that the reception staffs are trained to support all customer queries & company policy regarding work in
progress is followed & Keep up to date with technical information and informs relevant stakeholders of any
personnel requirements and develop highly talented Automotive Body Repairer with huge experience in
straightening bent bodies, removing dents, and replacing crumpled parts that cannot be fixed; remarkable knowledge
and make them to repair all types of Passenger and commercial vehicles, according to repair manuals, using hand
tools and power tools.
 Inspect repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance
of paint job, and test drive vehicles to ensure proper alignment and handling.
 Increase business profitability in Toyota & Diahatsu, Kia, Ford Vehicles Body shop works by the way of increasing
vehicle reporting of the workshop & labour Turnover.
 Assumed full operational responsibility & Strong Leadership and team play for the Workshop/Service management
dealing in Collusion repairs / Service and maintenance of Toyota.. vehicles.
 Maintained focus on the enhancement of the professionalism of workshop staff, provided continued training to
promote maximum professional growth and increased moral and productivity & and follow-ups the bench mark
standards
 Reduced cost, increased employee competence, while saving substantial amount.
 Analyzed cost ,profit margins and made recommendations to dramatically increase customer pricing in response to
cost increases resulting in substantial improvements in operating margins
 Developed and maintained close relationship with existing and new corporate clients through regular personal
visits.
 Taught and coached customer centered thinking, led to improved corporate image and increased consumer
satisfaction.
 Activity involved in the development, supervision and performance management of all workshop’s staff & new
vehicle body shop repair handling thro with PDI groups for quality repair and check.

2.  Significantly increased Revenue and decreased expenses through streamlining procedures and implementing cost-
cutting measures.
 Responsible for Preventive, repair and scheduled maintenance activities of the vehicle, to ensure trouble free
operations of the vehicles. Investigated Mechanical failure or unexpected maintenance problems
 Liaised with spare parts department personnel to ensure spare parts were available on-time so the repair and
maintenance of vehicle were carried out on time to customer’s satisfaction.
 Provided Technical guidance and advice to customer on vehicle repairs and maintenance, repair costs etc & technical
training conducting with competition every 6 months.
 Optimized work efficiency, and met on-time vehicle delivery requirements, enhanced customer satisfaction and
reduced quality complaints on repaired vehicles.
 As vehicle population and miles driven increase every year, the need for quality collision repair will always be here.
Like other businesses, collision repair is subject to market conditions and technology advancements and knew a
well-run business will succeed and grow.
2004-2007 KINETIC ENGINEERING LTD (Principle’s & Manufacturer of 2 Wheelers) Pune, India
Area Service Manager (2 Wheelers Service & Spares Operations)/ Tamilnadu
 Handling the entire tamilnadu Service team (with 4 Service engineers) to make dealers service profitability and
maintaining service standards as per company norms
 Increase business profitability by the way of increasing vehicle reporting of the Dealers workshop & Spare parts
business and labor Turnover.
 Development of Network New Dealerships authorized sales and service centers, authorized service centers, &
Meeting with Sub- Dealers at dealer’s place
 Ensure optimum spare parts inventory & regular monthly spare parts Order Collection, Spares Debit Collection
Dealers as well as sub-dealers place during the regular monitor visit.
To Maintain & Developing The Infrastructure
 Revise Dealer’s workshop as per Kinetic workshop norms such as proper lighting, smoky exhaust, uniforms of
mechanics and supervisor, computerized operation, availability of trained manpower supervisor and mechanics.
 Implement Systems, Job-cards, History cards, PDI records, Product feedback records, Service remainders, and
customer relation development.
 Ensure deputing manpower for Training to RTC as per Schedule
 Regularize the update of product improvement to workshop, Sales-staff.
 Conduct training on attitude development to dealer’s staff/mechanics, supervisors, Works Manager.
 Conducting the Events Just like Free Service campaign, Local garage owners meet, Customer Educational program,
Visibility campaign, Mileage challenge Races etc.
Warranty & FSC management
 Certification of all warranty claims, implementation of Tag & proper packing of warranty material & ensure timely
submission.
 Timely submission of FSC and follow-up company settlement.
 Preparation of Product feedback report & submit to management by weekly.
 Preparation of Flash report to emergency failures, competitor’s product information and activities.
Customer care
 Follow-ups and Attend critical customer complaint with the help of service engineer and ensure no customer
grievances at any point and customer loyalty programme.

3. 2000-2004 ABT MARUTI LTD (Dealer for Maruti –Suzuki -Saloon, Commcl Vehicles) Chennai & Coimbatore India
Work shop Service Manager & Body shop work, Warranty & technical Administration.
 Tracking service Engineers ,supervisors and the mechanics for a better quality of service and follow up the service
Team up to completion of given jobs
 Preparation of (4 wheeler(cars) Technical Reports) and warranty works –Follow ups
 Conducting the Fuel average test with help of our service engineer and fixing the flaw of the Cars to obtain better
mileage up to customer satisfaction
 Retrieval of customers feedback after the vehicle been serviced by service person
 Increase business profitability by the way of increasing vehicle reporting of the Dealers workshop & Spare parts
business and labor Turnover.
 Attained the management and technical trainings from Maruti India LTD.,.
1998-2000 N.MAHALINGAM & COMPANY (Dealer for Bajaj Tempo Traveler Commcl. Vehicles)Coimbatore, India
Senior Service Engineer & Technical Adviser
 Tracking supervisors and the mechanics for a better quality of servicing and follow ups up to completion of job
from the mechanics
 Preparation of (Technical Reports) and warranty works
 Conducting the Fuel average test and fixing the flaw of the jeeps and traveler to obtain better mileage upto customer
satisfaction
 Retrieval of customers feedback after the vehicle been serviced by service person
 Explanation to customer about vehicle service report as mentioned in the job-card
 Attained the management and technical trainings from Bajaj Tempo LTD from pune.
1996-1998 ROYAL TRACTOR AGENCIES – (Dealer for Ford & Escort Tractors) Vellore, India
Technical Adviser & Service Engineer – Training Instructor –Co- ordinate with principles
 Preparation the job-cards after trial taken the tractors, and follow up the job-cards on job completion.
 Tracking the workshop in-charge and mechanics and helpers to get right work.
 Clearing the customer’s doubts by running the tractor in the field for demonstration.
 Preparing and sending the warranty parts with the help of workshop and spares dept.
 Formatting the spare-parts order and V.O.R order.
 Technically trained by ESCORTS TRAINING INSTITUTE, Bangalore regarding the tractors.

4. EDUCATION & PROFESSIONAL DEVELOPMENT
2010-2012 MADURAI KAMARAJ UNIVERSITY Madurai, India
Master Degree in Business administration
2000- 2001 SSI LTD .. CHENNAI. (INSTITUTE FOR JAVA & ORACLE) Chennai,
India
Studied Java and their application software’s..
1992-1996 ARULMIGU KALASALINGAM COLLEGE OF ENGINEERING Krishnan koil, Tamilnadu, India
Bachelor Degree in Mechanical Engineering
SOFTWARE SKILL
Basic computer application with Microsoft office, Java, AS-400, SAP
LANGUAGE KNOWN:
English, Tamil Hindi & little Arabic
PERSONAL DETAILS
Name - H. Shameer ahamed khan
Fathers Name - M. Harun Rashid
Permanent Address - 21 A, Chinna Malkarnan Street, Cumbum Pin- 625516 , Theni Dist , Tamil Nadu, India
Marital Status - Married
Date of Birth - 22-June-1975
Passport No - G6699359
I hereby confirm that the information given here is true to my knowledge and belief.
REFERENCES AVAILABLE UPON REQUEST