1. Kuldeep singh rawat
ksrawat32@gmail.com
kuldeep.rawat@dnata.com
Cell: +971- 55-7354567
Kuldeep singh rawat
P.O.Box: 1515
dnata
Dubai, U.A.E
Cell: +971- 55-7354567
ksrawat32@gmail.com
kuldeep.rawat@dnata.com
Career Snapshot
— Ten years of
commended performance
in key customer service
and support roles.
— Expert in customer
care/communications,
technical problem solving,
relationship building and
training and support.
— Excellent knowledge
in latest automotive
Automotive Workshop Technician
Offering an award-winning track record of customer care excellence within
High-volume environments that include…
Key Skills
— Excellent Communication Skill
— Troubleshooting/ Problem
Solving
— Excellent skill in Wheel
Geometry.
— Customer Order Fulfillment
— Managing TPIs
— Technical Support
— Complaint Handling
— Reports & Documentation
Current job – Maintenance Technician in dnata from
January -2015 to till date
Reports To: Service workshop supervisor or controller
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2. techniques
Computer Skills
Word, Basics and
Autocad2000
Mission Statement
Strive to exceed customer/
employer expectations by
delivering second-to-none
service. Maintain customer
centricity in all initiatives and
interactions, always putting
the customer first.
Passport Details
Number: j 5963698
Date of issue: 24/04/2011
Date of expiry: 23/04/2021
Place of issue: Dubai
Driving Licence
Holder of UAE D/L
Licence no 1261352
Issued date 19/05/2008
Expiry date 19/05/2018
Holder of Indian D/L
 Holder of Airport
driving permit &
DUTIES AND RESPONSIBILITIES
Roles and Responsibilities
• Performing preventive & corrective maintenance for dnata ground
support equipments in safe manner
• Overhauling engine and transmission of GROUND SUPPORT
EQUIPMENT.
• Attending breakdowns , trouble shooting , and supporting team
members
• Performing quality checks & test drives
• Professional Experience
— Al bartawi
automobiles L.L.C,
Dubai, U.A.E
— Top gear service
center Delhi, India
— cargo automobiles
jalandhar , India
Senior Technician, October . 2007 –Nov-2010
Toyota, Mercedes trucks and cars
Technician, Aug 2004 – Sept. 2007
Heavy and light cars diesel and petrol
Technician, May ’2000 – Jan. 2001
TATA cars, trucks
GENERAL SUMMARY – Senior Technician
Al bartawi Automobiles L.L.C, Dubai, U.A.E
Working as a Senior Technicians to ensure that customers' needs are met and
vehicles are fixed on right time. Responsible for day-to-day activities of the
Service Department including technical Advices and providing technical
information to the technicians.
Report To: Team Leader/ service Manager.
DUTIES AND RESPONSIBILITIES
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3. Airport heavy driving
permit
 Attended trainings
related airport safety
and emergency
retrieval procedure of
ground support
equipments
— Ensure high quality service and repairs are provided to every
customer; maintain a clean, professional environment.
— Provide estimation of time for completion of each repair order.
— Provide technical information and assist Technicians to ensure proper
diagnoses of difficult problems.
— Establish processes and standards to ensure customer satisfaction
and efficient effective Service Department operation.
— Work with Team Leaders/Service Advisor to ensure customer
satisfaction.
— Evaluate employee performance regularly, providing feedback,
training, and career guidance as necessary.
— Delegate work as requested to ensure customer satisfaction while
developing employee skills.
— Solicit, encourage, and implement innovative methods/ideas to
improve service and performance.
— Prioritize work to ensure all deadlines are met.
— Handle customer complaints that require management's attention.
GENERAL SUMMARY – Technician
Top gear Automobiles TATA service center
Provide automotive services by performing inspections, repairs, maintenance,
and installations efficiently, safely, and according to tata’s quality and time
standards. Complies with tata and dealership’s safety and environmental
programs and practices. Automotive services include, but are not limited to
drivability, suspensions, alignments, steering, heating and air conditioning, basic
and ABS brakes, and exhaust systems.
Reports To: Service Manager or Foreman
DUTIES AND RESPONSIBILITIES
— Promote dealership by presenting professional image, positive
attitude, and clean work area.
— Suggest additional work that is needed to the Service Advisor or Shop
Foreman so the customer may be notified.
— Complete service and repair assignments correctly, to pass quality
inspections or test drives.
— Collect all necessary information before requesting parts (e.g., model
year, etc.).
— Maintain sufficient personally-owned tools; keep tools in good working
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4. order.
— Complete repair orders within specified time frame and alerts
appropriate personnel if delayed.
— Perform preventive maintenance, cleaning, and repairs on dealership
tools and equipment; ensure facility is clean and organized at all times.
— Utilize Tata-provided technical assistance (e.g., Technical Bulletins,
Hotlines etc.)
— Complete warranty repair orders according to policy.
— Coordinate with Parts Department to ensure parts are available to
complete repair.
Education
Automobile Engineering from govt. Polytechnic, Jhansi (up) India
LANGUAGES
English, Hindi, speak, read & write.
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