1. .
RESUME
Vade Abhay Ramakant mob:-+919867550491
e mail :- a_vade@yahoo.co.in
vade.abhay@mahindra.com
Objective
To pursue a career predominantly in the field of automobiles, that exploits my abilities to the
maximum, by providing me wide exposure, sufficient responsibilities, independence of thought &
an opportunity to improve my knowledge while contributing creative solutions for the organization
Education
• Bachelor of Engineering in Mechanical from Fr. Conceicao Rodrigues Institute of
Technology (Formerly known as Fr.Agnel), Vashi, affiliated to University of
Mumbai.
• Engineering aggregate : 64.95%
Computer Skills
- Well conversant with MS-Office (MS-Word, MS-Excel & MS-Power Point)
Examinations Institutes Month and Year of
Passing
Percentage Class
Final year Fr. C.R.I.T,(Navi
Mumbai)
June 2007 73.37% Distinction
Third Year Fr. C.R.I.T,(Navi
Mumbai)
May 2006 63.2% First
Second Year Fr. C.R.I.T,(Navi
Mumbai)
May 2005 64.51% First
First Year Fr. C.R.I.T,(Navi
Mumbai)
Dec 2004 57.38% Second
H.S.C M.K.Junior.College.
Chinchani.
Feb 2003 77.67% Distinction
S.S.C R.H.S.Vidyalaya.
Tarapur.
Mar 2001 78.13% Distinction

2. .
Work Experience
Company : Mahindra & Mahindra Ltd.Auto sector
Job Profile : Customer care manager
Duration : June 2012 to till now
Job Profile (Current) Manager – Customer Care ( Ahmedabad - Area Office)
Name of Company Mahindra and Mahindra Ltd.
Period or Duration June’12 to till now
Job Description
Territory- Ahmedabad, Ankhleshwar , Surat , Vapi
Highlights-
- Dealer profitability by setting business growth / SAR , SBE targets
with back up logic sheets for retention, productivity, allied business.
- Improve dealers MDEP scores with active OJT of role holders,
upkeep and maintenance of facility, vital few focus.
- Capability building of dealer through availability of trained manpower
as per norms and in house training process
- Creating culture of customer delight creation out of normal situations
of customer handling
- Customer Concern Handling and resolution & root cause analysis
- Product support through timely and quality - PDI process , field
reports , recall execution , shop floor process implementation
- Dealer satisfaction through claims management, guidance to improve
on MDEP scores, proactive help to grow business.
- Channel development support for quick activation and operation of
outlets.
- Customer meets, focus groups, campaigns to help brand building and
CRM.
- Competition tracking for policies, process or customer centric
initiatives to remain competitive.
- Self-audits of various dealer processes to bring consistency and
stability of processes
- Customer contact calendar execution
- Bay productivity strategy and trends
- Service market share , Customer Retention & Lost customer gaining
strategy and execution
- Parts & labor revenue per RO(Total as well Model wise)
- Arrangement of campaign for up-country customers
- Spares inventory & turns performance and aged out reduction plan
- Express bay branding , performance and audit
- Productive skill monitoring & improvement through trainings
- Conducting Reviews (Service Quality, Infrastructure, Manpower
capability)
- Increase in customer satisfaction by QWIK service and WYH van
Achievements-
- F14 CSI score in surat is 999 and in Ahmedabad 983
- Crusade launch at 3 no. of dealership
- Successfully implementation of “Mad About Productivity” project at
President Motors, Surat
- Commissioning of new dealer set up as per Mahindra CI norms , M/s

3. .
Amber auto , Dahod.
- MADB set up – Atul auto., Porbundar
- MDSC set up – Samrat cars ,Silvassa
Mega Auto., Rajpipla
- Achieved F14 spare target as well Maximile oil target
- Achieved F14 Maxicare target
- Improved dealership revenue through improvement in penetration of
VAS like RSA, Extended Warranty, Accessories sales through W/s,
- Insurance renewal initiation through W/s
- Tyre and Battery sales
- Achieved 25% win back customer
-
Current Projects-
- Improvement in Manpower capability building
- Crusade launch at pending dealers
- AO Champion for Mega Service Camps
- Vital few improvement
- Service expansion in surat territory
Company : Mahindra & Mahindra Ltd.Auto sector (Kandivli)
Job Profile : Manufacturing
Duration : Graduate Engineer Trainee / Aug 2007-Aug2008
: Asst. Manager / Aug 2008-June 2012
Job Profile (Current) Deputy Manager – Manufacturing ( Kandivali Plant))
Name of Company Mahindra and Mahindra Ltd.
Period or Duration Aug 2007 to June 2012
Job Description
Highlights-
- Cell Incharge of Engine Assembly , Testing , Despatch dept.
- Hands on experience with manufacture of MDI 3200 Diesel Engine.
- Achieve production target on daily basis
- Conduct daily POKAYOKE ,Torque audits and Testing audits
- Member of Behavior based safety
- Planning for achieve monthly target
- Updating MQS document
- Maintaining TPM consistency and planning for improve level of shop
- Daily schedule adherence
- Guidelines for new production set up
- Concern resolution related to engines

4. .
-
Achievements-
-Implementation of Direct on line of parts in Engine Assembly
-Implementation of Dexterity training first time in Kandivali
plant.
-Automation for flywheel fitment
-Pioneer in CNG engine manufacture on the existing assembly
line.
-‘CNG’ Engine Test bed installation
- Manufacturing of CRDe engine
-Reconditioning of any kind of engine
-Implementation of FIFO system in entire assembly line as well
at dispatch stage
-Energy Conservation
-Implementation of SCADA system in engine assly for each and
every stage
-Power steering engine manufacture on the existing assembly line.
-Work content reduction
-Manpower reduction
-Implementation of vision system at various stage
-Engine Test bed modification
-Hamerless assembly
Awards
• Manufacturing excellence award for the installation of poka yoke to avoid idler shaft
plug missing
• IMCR award(consecutive 4 years) – basically given for the ingenious ideas
implementation by which cost saving occurred
• Mahindra rise award – to drive Manpower capability project in Ahmedabad AO

5. .
• Mahindra rise award (AO level as well Zonal level) – to achieved 999 score in CSI in
Surat and 983 score in Ahmedabad
Personal details
Name : Vade Abhay Ramakant
Nationality : Indian
Sex : Male
Marital Status : Single
Date of Birth : 10th
Apr 1986
Residential Address : K/603 , Yash raj park , Ghodbundar road , Kasarvadvli ,
Thane(W)
Mobile : +919867550491
E-mail id : a_vade@yahoo.co.in
vade.abhay@mahindra.com
I declare that the foregoing information is furnished to the best of my knowledge and as per the
Documents.
Place: Thane. Vade Abhay Ramakant
DECLARATION

6. .
• Mahindra rise award (AO level as well Zonal level) – to achieved 999 score in CSI in
Surat and 983 score in Ahmedabad
Personal details
Name : Vade Abhay Ramakant
Nationality : Indian
Sex : Male
Marital Status : Single
Date of Birth : 10th
Apr 1986
Residential Address : K/603 , Yash raj park , Ghodbundar road , Kasarvadvli ,
Thane(W)
Mobile : +919867550491
E-mail id : a_vade@yahoo.co.in
vade.abhay@mahindra.com
I declare that the foregoing information is furnished to the best of my knowledge and as per the
Documents.
Place: Thane. Vade Abhay Ramakant
DECLARATION