1. Professional
Attributes
+18 years experiencedautomotive mechanical engineerwith substantial broad
experience inthe dealer development. Applying Dealer Standards, Auditing, Service
management, Customer handling, KPI analysis Facility, and Manpower & Equipment
maintenance plans.
Education UNIVERSITY OF JORDAN, Amman, Jordan 1990-1996
B.Sc. in Mechanical Engineering (Internal CombustionEngine)
Experience UNIVERSAL MOTORS AGENCIES – JEDDAH 2011 – Present
Chevrolet & GMC Dealer
Service Manager
• Achieve budget targets in terms of service revenue and profit.
• Arrange Service Department resources- both personnel and supplies.
• Ensure that service department meets required safety standards for a hazard free
work environment.
• Developstrategy to increase service business so as to utilize all techs efficientlyand
productivity to its greatest potential.
• Responsible for warranty standards and claims to assure that we are follow the
manufacture requirement.
• Full understanding of the job requirements of everyone in the department and how
those jobs are to be performed.
• Follow the service policies and procedures that beenrecommendedby
manufacturers.
• Manage customer satisfaction performance through SSS record
• Work closely with the Parts Manager and Sales Manager as a team to keep our
customer satisfies.
• Assist the customer with any inquiries theymay have and handle customer
complaints.
• Manage and hire technicians,service advisors.
• Ensure that Advisors keepcustomers informed on completion times, service
expenses,and possible changesand that by assure that all service advisors are
follows the 7 steps procedure.
• Ensure availability of tools and special tools.
• Achieve budget targets in terms of service revenue and profit
• Measure the performance of the service center(Productivity & Efficiency)
Majdi Al-Labadi
Automotive Mechanical Engineer
E-mail: mlabadi1909@gmail.com
Mobile: 00966 5 40796619

2. Majdi Al Labadi / RESUME P a g e | 2
• Ensure that manufacturer's standards for warranty repairs been followed
• Follow up the warranty claim & technical report with GM
• Give advanced courses in topics related to technicians
• Spendquality time in the reception area in daily basis and to build customer
relationships.
• Spendquality time inside the workshop in a daily basis to keep all stuff a ware about
the company and dealer policy and procedure
• Measure the performance of the service center(Productivity & Efficiency)
• Building, guiding and developing an engagedteam environment to deliver world
class customer care and business results.
• Keepmonitoring in facility maintenance and management to achieve our sales
target and navigating towards continuous. Improvement in processes and
procedures.
MAMASCO (TOYOTA DIST. IN IRAQ) – JORDAN Sep 2009 – Aug2011
ToyotaDistributor
Service Manager
• Established new service centerbranches in Iraq, begin with laying layout until
service centers become fully operational meeting all requirements to minimum
standards set by Toyota.
Note: Office based in Jordan and operated remotely.
UNIVERSAL MOTORS AGENCIES, DAMAM, KSA Sep 2007 – Sep 2009
Chevrolet & GMC Dealer
Service Manager
CENTRAL TRADE & AUTO CO. – Amman, Jordan April1999 – June
2000 ToyotaDealer
Workshop Manager
• Discuss with customers or service advisors to obtain descriptions of vehicle
problems, and to discuss work to be performed and future repair requirements.
• Test-drive vehicles, and test components and systems, using diagnostic tools and
special service equipment.
• Perform quality inspections of vehicle repairs prior to returning the vehicle to the
customer.
• Diagnose,maintain, and repair vehicle automotive systems including engine,
transmission, electrical, steering, suspension, braking, air conditioning.
• Communicate directly with the service advisor so that customers can be informed if
any additional service is needed.Providing an estimate of time neededfor additional
repairs.
• Execute repairs under warranty to manufacturer specifications.
• Assist other technicians with difficult repairs.
• Distribute work orders to techniciansaccording to technician skills.

3. Majdi Al Labadi / RESUME P a g e | 3
• Teamoriented, flexible, and focused on maintaining a high level of customer service
and communication with coworkers and customers.
ISMAIL BILBEISI & CO. – Amman, Jordan 1997 – 1999
ToyotaDealer
Service Advisor
• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concernsto enable
the Technicianto properly diagnose and service the vehicle.
• Consult with customer on applicable service specials. Keepcustomer informed on
completion times, service expenses,and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all
customer concernscan be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to
assure the customer does not get mishandled.
• Prepare repair orders (RO) by describing symptoms, problems, and causes
discovered, as well as repairs and services required; obtaining approval signatures;
entering RO into service database system.
Skills Administrative Skills 
Business Intelligent Development 
Designing Enterprise-Level Reporting 
Attention to Detail 
Leading Cross-Functional Teams 
Professional
Experience
TOYOTA TRAINING :
• General course (power train, chassis body and electricity) at Toyota training center
in Jordan (June 15th to 29th, 1997.)
• Advanced course (EFI, TCCS) at TMCBahrain representative office (May 15th to 19th,
1999)
• Advanced course (Diesel engine)at TMCBahrain representative office (June 3rd to
7th, 2000)
• Lexusseminar (hi-tech.diag. course) at TMCBahrain representative office (Jan 26th
to Feb,6th 2002)
• Team21 course at Bahrain representative office.
• New model seminar IMV (common rail engine)at Toyota education and training
center(Thailand).
• New Hybrid system (Prius , RX400h) at Toyota training education center in Nagoya
• Japan (Aug 22nd
to Aug 31, 2005)
• Heavyduty truck Hino Motor Corporation with dealing dx2program (500 & 700
series new model training) at Tokyo – Japan (Sep 1st
to Sep 9th
2005)
• Instruction and operation guide for Service Advisor course at TMC Bahrain

4. Majdi Al Labadi / RESUME P a g e | 4
representative office (June,12th
to June, 16th 2002)
General Motors Training :
• 2015 Chevrolet Silverado & GMC Sierra Heavy DutyTrucks Technical
And Non-Technic 27/04/2014
• Global Warranty Management System Foundation LBT
• Managing Business For Customers
• How To Use VCT - Arabic (Middle East)
• Introduction To LMS
• Understanding The Gm Operating Report And Dealership Accounting
• Gm Global Warranty Management Advanced Training Course
• Time Management Skills For Parts & Service
• Managing Gm Global Connect Security Administration
• Gm Difference Retailer Operations Standards - Aftersales
• Gm Difference Retailer Operations Standards - Management
• New Vehicle Owner Clinics
• Gaining Commercial Fleet Business
• Merchandising In The Service Lane
• Completely Satisfied Delivery System
• The Benefits Of An Effective Service Appointment System
• Creating A Lasting Impression With Active Service Delivery
• The Value Of An Effective Sales-To-Service Handoff
• Gm Automotive Technologies 1
• Introduction To Customer Management
• Service Lane
• Gm Policies And Procedures
• Time Management Skills For Parts & Service
• Gm Difference Customer Enthusiasm
• Active Consultative Service
• What's On The Menu?Building And Managing Effective Service Menus
• Effective Service Menus= Profitability And Customer Retention
• Analyzing Fixed Operations - Body Shop Department
• Introduction To The GM LAAM LMS
• Understanding The Value Of Customer Enthusiasm
• How To Build Customer Enthusiasm
• The Customer Loyalty Mindset– Committing To Customer Retention

5. Majdi Al Labadi / RESUME P a g e | 5
• The Fundamentals Of Professional Service Consulting
• Global Warranty ManagementSystemFoundation Training
• Analyzing Fixed Operations - Parts Department
• Analyzing Fixed Operations - MechanicalDepartment
• Overview Of Dealership Operations
• Gm Service Management1
• Technical For Parts Person
Other
Qualifications
• MS Office.
• Leadership Skills.
• Motivational.
• Supportive.
• Internet Applications.
Languages • Arabic (Excellent:written and spoken)
• English (V.Good: written and spoken)
-Thank you for your time reviewing my resume. I welcome the opportunity to
discuss in a personal interview my qualifications and fit for the position. Feel
free to reach me at 00966 540796619 or mlabadi1909@gmail.com at your
earliest convenience.