V. Anand has over 5 years of experience in automobile after sales service. He has expertise in fault diagnosis, engine and transmission overhauling, warranty claims processing, and customer service. He currently works as a senior service engineer at JM Frictech India Ltd where he is responsible for customer satisfaction, complaint resolution, warranty audits, and service processes. Previously he has worked as a service engineer and executive handling technical complaints, repairs, training, and customer relationships. He has a diploma and bachelor's degree in mechanical engineering.

1. RESUME
V.ANAND
NO.3/289, Ravichandran Garden
MGR Nagar, Manapakkam
Chennai-600125
Mobile No: +919840539757
E-Mail: anand4evers@yahoo.co.in
Objective:
A dynamic professional with Highly organized and goal-oriented professional offering
5years of experience in the field of Automobile After sales service industry with expertise in
Fault Diagnosis of Ashok Leyland H.C.V & M.D.V. Overhauling of Engine and Transmission
systems, Handling Warranty Claims, After Sales Service, Satisfy Customers and to provide
technical Support and guidelines to conducting On Job Training to Technician and manpower.
Areas ofExpertise:
 Enhanced the reputation of the business at every opportunity when interacting with
Customers.
 Successfulin improving quality of the businesses commitment to customerservice and
retention by reviewing and improving the facilities available, improving technical
skills and maintaining high standards of quality workmanship as well as adopting best
practices in customer handling.
 Expertise in organizing all After Sales Service activities to ensure the most efficient
and profitable operation of the After sales Department by satisfying customer needs
and enhancing customer relations
 Imparting technical support, troubleshooting and assisting with the repair of
commercial vehicles
 Strong team leader with ability to empower team towards peak performance through
effective monitoring, motivation and manpower planning
 Adept in achieving critical goals in rigid markets and stiff competition. Combine
communication and organizational skills to outperform targets and augment revenue
generation
 Valued contributor in enhancing organizational profits, company goals with driving
vision. Energized
Career Related Skills
 After Sales Service Engineering - Technical Support
 Fault Diagnosis of Vehicles - Complaint Handling
 Overhauling Engines & Transmission system - Execution & Leadership
 Customers Relationship Management - Business Development
 Handling Warranty Claims - Performance improvements
 Workshop Management - Quality Assurance

2. CAREER PROFILE
Company Name : JM Frictech India Ltd
Designation : Senior Service Engineer
Duration : May 2015 to Till date
Key responsibilities:
 To undertake initiatives to provide customer service and support and ensure resolution of
customer complaints to maximize customer and channel partner’s satisfaction.
 Diagnose the field complaints and rectify the complaint in field.
 Support dealers for customer concerns,Technical issues parts etc.
 Carry out warranty audit / DEP audit & ensure cost control.
 Proper deployment of service processes across the network.
 To generate,monitor & implement business plan.
 To maintain the customer complaint register and follows with on time closure
 Handling quality and warranty related issues.
 Ensure customer satisfaction at the highest level through effective services.
 To monitor the customer complaints and prepares action status reports for the complaints.
 To prepare monthly PPM report and monitor PPM trends.
 To monitor the product performance and prepare performance report.
 Warranty analysis-CAPA on time- closure of field issues with actions.
 Reducing Warranty cost and replacements by in depth complaint analysis
 Undertake activities like retro fitment, loading pattern analysis, aggregate life analysis
and reliability etc. to improve quality of products and services delivered.
Company Name : T V Sundram Iyengar & Sons Ltd
Designation : Service Engineer
Duration : Nov 2014 to April 2015
Key responsibilities:
 Responsible for diagnosis and rectification of technical complaints in the vehicles.
 Attend major overhaul jobs related to Engine, Transmission, Fuel injection pump and Air
brake system.
 Ensure Customer satisfaction & enhance CSI of setups
 Ensure profitability of Dealer and TASS setups and monitor their performance.
 Ensure fulfillment of network expansion plan and workshop profitability plan
 Ensure spare parts off take and facilitate achievement of sales targets for parts.
 Facilitate AMC sales in the region of operation and achieve warranty targets.
 To prepare budgets for handling warranty claims and contributing towards reduction of
warranty cost

3.  Undertake activities like PDI,KMPL trials etc to boost customer satisfaction Make
customer visits etc.
 Handle any customer complaints/ issues received and ensure their early resolution by
coordinating with the relevant parties.
 Conduct field training for customers and channel partners
 To identify unskilled mechanics and arrange training to them.
 Check the failure analysis of aggregates and prepare PPR reports for the failures.
 Monitoring the repeat jobs and prepares reports for that jobs.
 To prepare work order & estimate in accordance to the nature of work..
 Dealer revenue maximization.
Company Name : Automotive Manufacturers Pvt Ltd
Designation : Service Executive
Duration : Aug 2007 to Jul 2010
Key responsibilities:
 Responsible for diagnosis and rectification of technical complaints in the vehicles.
 Measure of performance report for service personnel
 Responsible for customer satisfaction
 Communicate effectively with Customers in order to resolve issues and maintain a high
level of Customer Satisfaction (includes both internal and external customers).
 Gather, analyze and distribute information related to customer needs,expectations and
perceptions
 Feed back in product performance and product improvement and prepare PPR.
 To assist in spare parts requirements in co-ordination with spare parts division
 Provide Breakdown assistance for the off road vehicles to make it available on road.
 PDI analysis reports.
 Attending Major overhaul jobs related to Engine, Transmission, brake System.
 Cost and estimation analysis, preparing and releasing the estimation sheets.
 Warranty Claims preparation and forwarding same to OE principals.
 Reducing Warranty cost and Good will replacements by in depth complaint analysis
 Warranty analysis-CAPA on time- closure of field issues with actions.
 Analyzing product failure and forwarding same to principals.
 In case of any repeat repairs,analysis to be done to ascertain the reason for repeat repair
and systemic corrective actions to be initiated.
 Identify the requirement of technical training for the technicians and work out in-
dealership as well as Ashok Leyland training plans for them
Academic Qualification:
Diploma in Mechanical Engineering from Little Flower Polytechnic college, Chennai from
2004 to 2007.

4. B.E Mechanical Engineering from Arulmigu Meenakshi Amman college, Kanchipuram from
2010 to 2014.
Personal Details:
Name : V. Anand
Sex : Male.
Date of Birth : 25-10-1985
Age : 30 Years.
Nationality : Indian.
Marital Status : Single.
Languages Known : Tamil, English, and Telugu, Hindi(beginner)