Syed Abdul Khader Zilani has over 12 years of experience in business management and operations management. He currently works as the Workshop-In-Charge for AL-Barami Group of Companies in Oman, where he leads a team of technicians and ensures workshop operations meet standards. Previously, he worked as the Supervisor of workshops and plants in Saudi Arabia, managing service operations and teams. Zilani has expertise in areas like business strategy, customer service, process improvement, and people management.

1. Syed Abdul Khader Zilani
Mobile: (+968) 99354522, 98788232 (+91-9246337006) ~ E-Mail: syed3095@gmail.com , sakz2712@yahoo.com
12 year’s dynamic experience in unifying Business vision and business performance improvements to enhance
corporate trajectory
PROFESSIONAL SUMMARY
o Meticulous professional with 12 years of hands-on experience managing
operations & maintenance of vehicles, reducing downtime and enhancing
operational effectiveness of equipments, Technical and Customer support to
facilitate CSAT of this fast-paced industry.
o A strategist, driving businesses by identifying opportunities streamlining
systems with focus on bottom line, process efficiency & cost optimization.
o Experienced in increasing sales revenues, exceeding targeted sales goals,
developing profitable & productive business relationships and building a
client base; distinction of accomplishing multi-fold revenue increase.
o Wide exposure in establishing and implementing ‘Best Practice’ processes
across the organization to ensure effectiveness resulting in reduced costs
and improved customer service.
o Client/stakeholder management, Service Delivery/Engagement & Teamwork
AREAS OF EXPERTISE
Service Operations
• Managing service operations with focus on implementing policies & procedures; managing post-sale service
operations while ensuring customer satisfaction and business retention.
• Ensuring that operations at the service points match the company’s standards.
Business Strategy and Planning
• Planning & implementing various Strategic and Decision making programs in line with organizational vision.
• Strategic decisions in consultation with Management related to ongoing activities and processes that
organizations use to systematically coordinate and align resources to achieve profitability and growth.
Technical Service Management
• Managing overall diagnosis of faults by discussing faults with customers, and rectifying faults as well as
attending meeting for product information / product fault.
Customer Service
• Managing customer centric operations; ensuring customer satisfaction by achieving delivery and service quality
Contacting customers at regular intervals by telephone / personal meeting; identifying improvement areas &
implementing measures to maximize customer satisfaction levels.
• Customer satisfaction and retention, maximizing market share; maintaining good JDP CSI score.
Operations Management
• Planning & conducting team meetings on weekly & monthly basis; reviewing the performance of Service
Advisors, Supervisors & Technicians.
• Checking the warranty claims as per company warranty policy and replacing the spares that are faulty.
Preparing product performance report mentioning the root causes involved in failure of the components.
Business Strategy and Planning
• Planning & implementing various Strategic and Decision making programs in line with organizational vision.
• Strategic decisions in consultation with Management related to ongoing activities and processes that
organizations use to systematically coordinate and align resources to achieve profitability and growth.
Process Re engineering
• Facilitate improvement avenues identification & driving cost improvement, devising internal-external controls.
• Identifying opportunities, streamlining systems with focus on bottom line, Process efficiency, cost optimization.
Client Relationship Management
• Developing healthy relationships with key decision-makers in target organizations for business development.
• Ensuring customer satisfaction by responding to customer queries and achieving service quality norms.
Ensuring high level quality of service operations for increasing the Customer Satisfaction Index.
People Management
• Motivate, mentor, guide and monitor team members facilitating overall goals. Assisting team with their career
development including Performance management, feedback & training.
Syed Abdul Khader Zilani Email: sakz2712@yahoo.com mobile: (+968) 99354522
AREAS OF EXPERTISE
Business Management
Project Management
Service Operations
Business Development
Management Information
Inventory Management
Service Levels
Client Relationship
Management
People Development &
Management

2. CAREER CONTOUR
AL – Barami Group of Company, Oman May2007 – PRESENT
As Work Shop - In charge
o Plan, organize and control workshop operations. Leading a team of technicians, allocating jobs to teams,
monitoring team performance, ensuring completion and as per company’s standards for the brands like
Mack Man Renault Mitsubishi Hino Iveco Toyota Etc & Machinery JCB Elevators.
o Coordinating between Technical, Spare Parts and the Sales Division to ensure reliability of service(s)
rendered. Managing workshop standards in accordance with safety, quality and company requirements.
o Reporting progress on each job and communicating delays or concerns with the Director - Operations.
Also, reporting on manpower overruns or shortfalls.
o Identifying client’s needs and explaining services to them, involving technical descriptions of products and
the way they may be used.
o Undertaking all accidental and insurance jobs and ensuring the issues are resolved as per stipulated TAT.
o Reviewing technical and commercial documents, preparing proposals with the help of
Technical Support team from the manufacturer; providing them required information of the competitor.
o Leadership and direction to PM’s, Service Engineers to increase machine sales and spike service revenues.
Guiding and driving a team of service engineers and spare parts officers to achieve company’s target of
delighted customer and higher sales & service revenues.
o Maintaining the vehicle records and budget of vehicles, and coordinating with group members to complete
the annual veh passing and other related works.
o Evaluating market trends and gathering competitive information, identifying trends that effect current and
future growth of regional sales and profitability. Disseminate information to facilitate decision making.
o Facilitating exceptional customer satisfaction by managing near 100% error free inventory management
for spare parts for uninterrupted and smooth service operations. Additionally, handling monthly petty cash
for purchasing spare parts.
o Ensuring timely resolution of customer complaints, average MTTR (Mean time to respond) less than 24 hrs
Minimizing repair time, MTTR Major (Mean time to restore) less than 48 hrs.
o Identifying staff that require on-going training and implement training opportunities to ensure their skills
are improved. Working with apprentices and semi-skilled staff to role model appropriate technical skills.
Riyadh Cables Group, Saudi Arabia Jan2005 – Jan 2007
As Supervisor – Workshop & Plant
o Conceptualizing, organizing and administering complete activities of workshop, ensuring timely repair and
maintenance of a fleet of vehicles as per stipulated TAT.
o Maintaining the plant maintenance of cable manufacture machinery break down and new machine
insulation in coordination with the Plant manager.
o Managing Riyadh branch, leading a team of 12 technicians, serving on an average more than 28
customers a day, with new business strategy to build long term relations with customer to improve CSI.
o Managing service operations with focus on implementing policies & procedures; managing post-sale
service operations while ensuring customer satisfaction and business retention.
o Ensuring profitability via correct loading of workshop, basis service capacity and manpower productivity.
o Handing out work to Vehicle Technicians to ensure smooth running of the workshop. Liasning
with the Service Department, and to be on hand to answer any queries from departments & customers.
o Assisting management in implementing and maintaining effective processes to
achieve the highest possible satisfaction levels in excess of the manufacturer national average.
o Distributing and controlling the issue of work to Technicians, maximising quality and overall efficiency.
o Continuous improvement in customer experiences through supporting processes for
customer via reminders & feedback.
o Job card opening, progress, follow up & delivery of vehicles. Coordination Post Service follow up for
vehicles. Maintaining records, preparing MI, sending it to finance department for decision making
facilitation.
o Negotiate, plan and manage activities of the Spare parts by establishing relations with
vendors/suppliers in order to improve workshop service standards as well as control costs.
o
OTHER EMPLOYMENT
Service Refurbishment Supervisor cum Evaluator, Varun Motors Ltd., Hyderabad, March 2002 – Jan2004
EDUCATION
 AET [Government Junior Engineering College] [Secunderabad] - 2004
 Diploma [DET] [Annamalai University] – 2008
Syed Abdul Khader Zilani Email: sakz2712@yahoo.com mobile: (+968) 99354522

3. PERSONAL DOSSIER
Date and Place of Birth : 30th March 1979 – India
Address : #29-308, Bhagat Singh Nagar Neeredmet (R.K. Puram), Secunderabad
Languages : English, Hindi, Urdu Telugu and Arabic
Driving Licence Details : Oman International Licence Valid till 2018, & Indian Licence 2017; Skype: syed3095
Syed Abdul Khader Zilani Email: sakz2712@yahoo.com mobile: (+968) 99354522