1. DHARAMPAL Mobile: +966 – 583749709
Email: 12dharampal@gmail.com
Seeking assignments in Service Operations with a growth-oriented organization
SNAPSHOT
A competent and result-oriented professional with over 9 years of experience in;
-Service Operations -After Sales Service -Repairs
-Maintenance
• Currently associated with AL JABR AUTOMOTIVE (KIA MOTORS Dealership) in Jeddah, Saudi Arabia as Service
Advisor.
• Extensive knowledge in automobile engineering, repairs and maintenance techniques.
• Successfully completed Diploma in Automobile Engineering from Pusa Polytechnic, New Delhi.
• Strong observational and investigative abilities that help detect a problem.
• Excellent problem solving skills that help detect and analyze a problem and find solutions.
• Ability to extend courteous, friendly and timely services to customers.
• Possesses strong communications and inter-personal skills. A keen learner with ability to work under pressure and
meet deadlines.
EMPLOYMENT PROFILE
Sept 2015 – Present Al Jabr Automotive (Kia Motors Dealership) in Jeddah, Saudi Arabia as Service Advisor.
Sept 2014 – Sept 2015 Satyam Auto serve (P) Ltd (Authorized dealer of Toyota Kirlosker Motor) in Rohtak (Haryana)
as Job Controller
Sept. 2013 – Sept 2014 Suhail Bahwan Automobile LLC (Nissan Dealership) in Muscat (Oman) as Service Engineer
Jan 2011 – Aug 2013 Indraprastha Automobile (Mahindra & Mahindra Limited), Delhi as Floor Controller
Aug 2006 – Jan 2011 Karol Bagh Automobile (Multibrand Car Workshop) as Service Advisor
Key Deliverables:
• Maintain an efficient service appointment list.
• Obtain the customer’s approval and signature before any work takes place on their vehicle.
• Record the results of the contact on the repair order and any additional instructions authorized by the customer
(or the customer’s refusal to authorize additional safety related repairs).
• Ensure customers understand the dealership payment policy before any work is started.
• Contact the customer for authorization whenever the repair order needs to be extended beyond the agreed
estimate and give them the new total cost estimate and new delivery time.
• Work with various IT systems such a DMS / CRM in order to track customers, repair processes & KPI’s.
• Follow-up with the customer, while the repair is in progress to ensure its completion is on schedule in accordance
with repair instructions.
• Maintain customer file, (CRM system) telephoning customers who have not responded to a mailing; assure
customer satisfaction by calling customers who have had major repairs carried out on their vehicle.
• Settle customer complaints promptly.

2. • Explain repair and service work performed on customer’s vehicles.
• Inform the Service Manager about trends in customer attitude, customer appointments and shop performance.
• Informing the Sales Department of the customer’s intention or possible intention to trade or sell.
• Perform test drives after completion of repairs if necessary.
• Attend training that the distributor provides for service advisors.
• Maintain nice and neat appearance for greeting customer.
• Develop communication skill to reinforce customer relationship.
• Involved in daily, weekly and monthly scheduling of technicians to meet customer requirements and deliver high
levels of responsive, quality and profitable service performance.
EDUCATION
• B.A. Graduate from Delhi University.
• Diploma in Automobile Engineering from Pusa Polytechnic, New Delhi.
• 1 year ITI in Scooter & Auto Cycle Mech. from Jahangir Puri, Delhi.
• 1 year Master Diploma in Computer Application from C.C.S.T Azadpur, Delhi.
PERSONAL DETAILS
Date of Birth: 3rd
April 1986
Language Known: Hindi, English, Rajasthani, Arabic (beginner)
Address: H-No. 560, Street No. 5, Ambedkar Nagar, Haiderpur, New Delhi-110088
References: Available on Request