1. CURRICULUM VITAE
CHIRAG M RAHEVAR
Permanent Address – 15,Harikrupa Society,Opp. Mahalaxmi Intercity,Kathwada
Road,Naroda.
Ahmedabad-382330.
Mobile: 09998969596. 098253 42888 Email: chir_raag@yahoo.com
Seeking assignments in Business Development & Customer service operation with growth
oriented reputed organisation.
SYNOPSIS
 An incisive professional with 13 years of experience in Automobile field.
 Currently associated with RENAULT AHMEDABAD-WEST as a Service Manager and taking care
of Ahmedabad, Baroda and Rajkot Branches.
 Demonstrated abilities in working on vehicle maintenance and vehicle quality initiatives, thereby
bringing down vehicle breakdown, improving vehicle performance and improving vehicle quality
in the filed of Automobile.
INDUSTRIAL EXPOSURE
RENAULT AHMEDABAD-WEST Duration – 01st
August 2013 to Till Date
SERVICE MANAGER
Authorized Dealer of Renault India Pvt Ltd (SUV & Passenger Car Segment)
• Supervised 60 employees of Automobile work shop including Test supervisor, team
members, technicians and contract employee.
• Responsible for all workshop tools, equipment and vehicle service, maintenance and
repair.
• Reduced vehicle repair time, repeated work, and safety incidence in work shop by
conducting daily morning meeting and proper work distribution on work shop & giving
training to all team members about technical details of vehicle, safety and
Housekeeping of workshop.
• Ability to diagnosis using the latest electronic scanning tools and read electrical wiring
diagram.
• Support team member for all electrical and mechanical problem solving activity.
• Support to generate Dealer bulletin data as per new modification in field failed parts.
• Motivate team members for continuous improvement & innovation by implementing
suggestion to improve service quality and reduce workshop cost to improve the
productivity for company benefit.
• Assist team members to increase individual performance to grow in competitive
environment.
• Report to Group General Manager and M.D for work shop performance, progress,
vehicle repair quality and housekeeping.
• Take instruction from Group General Manager and direct it to team members to meet
continuous changing priorities and emergency work.

2. • Recognize team members in front of large groups and started programs like Man of the
Month and Quality Hero.
• Conducted half yearly and annual appraisal to evaluate individual’s contribution to
organization.
• Execute whole car, which is coming for a service as well as general repair work.
• Opening R/O by listening customer’s needs.
• Identification and explanation of work to customer.
• Cost analysis of work in other words works repair cost estimation.
• Review of work cost and part estimation.
• Approval of work cost and part estimation.
• Design the flow of work repairing jobs.
• Assessment of work repair with trial and checks.
• Customer interaction and support to explain work and its repairing process.
• Customer interaction and support to provide status of car repairing process.
• Customer interaction and support to hand over the repaired car.
TATA MARCOPOLO MOTORS LIMITED Duration – 01st
April 2012 to 30th
July 2013
TEAM LEADER-CUSTOMER CARE
TATA MARCOPOLO Motors Limited (LCV & MCV BUS Segment)
• To analyze the technical complaints of the vehicle in the field.
• To provide feedback on Product Performance and for Product Improvement.
• To assist in spare parts requirement in co-ordination with Spare Parts division.
• Inspection of failed components to give decision.
• To train Dealers/Customers/Technicians on Product and driving.
• To visit Dealer and Customer to provide technical assistance.
• To rectify defects in vehicles / overhaul aggregates.
• To inform manufacturing team on the field expectation.
• Help NPI team to know the market feedback & customer expectation
• Conduct In-House Training at Dealership.
• Responsible for Dealer Development Programmes.
• Maintain and develop good relationship with customers through personal contact or
meetings or via telephone etc.
• Must act as a bridge between the company and its current market and future markets.
• Display efficiency in gathering market and customer info to enable negotiations regarding
variations in prices, delivery and customer specifications to their managers.
• Help management in forthcoming products and discuss on special promotions
Renault Ahmedabad Duration- Since 01st
Nov. 10 to 30th
March 2012
Technical Coordinator
Renault Ahmedabad
Functional Responsibilities
 Looking after all technical issue of Renault Products.

3.  Carrying out complex diagnosis for technical concern by using Renault Diagnostic tool CLIP.
 Daily basis reporting to parent company for OLV-Vehicle Launch Operation Renault Products
programme.
 Generating Service load and Repeat Repair analysis report.
 Worked as a Relay Trainer at dealership point to train Service Advisors, Supervisors,
Technicians, Spares Part Manager and warranty Administrative.
 Conduct On Job Training-OJT.
Skills Acquired
 Knowledge of trouble-shooting in vehicles.
 Knowledge of maintaining the quality standards in vehicles.
 Knowledge of operation of Renault Diagnosis Tools (CLIP).
Cargo Ford Duration – 01st
Aug. 2008 to 31st
Oct 2010
Service Manager
Authorized Dealer of Ford Motors Limited (SUV & Passenger Car Segment)
• Supervised 20 employees of Automobile work shop including Test supervisor, team
members, technicians and contract employee.
• Responsible for all workshop tools, equipment and vehicle service, maintenance and
repair.
• Reduced vehicle repair time, repeated work, and safety incidence in work shop by
conducting daily morning meeting and proper work distribution on work shop & giving
training to all team members about technical details of vehicle, safety and
Housekeeping of workshop.
• Ability to diagnosis using the latest electronic scanning tools and read electrical wiring
diagram.
• Support team member for all electrical and mechanical problem solving activity.
• Support to generate Dealer bulletin data as per new modification in field failed parts.
• Motivate team members for continuous improvement & innovation by implementing
suggestion to improve service quality and reduce workshop cost to improve the
productivity for company benefit.
• Assist team members to increase individual performance to grow in competitive
environment.
• Report to Works Manager for work shop performance, progress, vehicle repair quality
and housekeeping.
• Take instruction from Manager and direct it to team members to meet continuous
changing priorities and emergency work.
• Recognize team members in front of large groups and started programs like Man of the
Month and Quality Hero.
• Conducted half yearly and annual appraisal to evaluate individual’s contribution to
organization.
• Execute whole car, which is coming for a service as well as general repair work.
• Opening R/O by listening customer’s needs.
• Identification and explanation of work to customer.
• Cost analysis of work in other words works repair cost estimation.
• Review of work cost and part estimation.

4. • Approval of work cost and part estimation.
• Design the flow of work repairing jobs.
• Assessment of work repair with trial and checks.
• Customer interaction and support to explain work and its repairing process.
• Customer interaction and support to provide status of car repairing process.
• Customer interaction and support to hand over the repaired car.
Cargo Ford Duration – 01st
Aug. 2008 to 31st
Oct
2010
DCRC Manager
Authorized Dealer of Ford Motors Limited (SUV & Passenger Car Segment)
• Establish the first contact with the customer during the new vehicle delivery (thru phone
calls from showroom)
• Ensure post sales follow-up calls are made within 5 days after the new vehicle delivery and
overlook the process for the same.
• Prepare the report for Post sales follow-up call on the format prescribed by Ford India Ltd.
• Initiate concern report for any concerns reported during the post-sales follow-up call and
initiate actions. (coordinate with showroom for resolution)
• Track the Concern Reports on daily basis for corrective actions and after necessary actions
are being taken, follow-up with the customer to understand the satisfaction.
• Ensure the Proactive Customer contact, Appointment process being followed and review
the metrics on weekly and monthly basis and initiate corrective actions as required.
• Ensure the Follow-up process and concern resolution process for after service contact and
review the metrics on weekly/monthly basis and initiate corrective actions.
• Prepare the monthly and weekly DCRC Report for the concern analysis and conduct
meetings to communicate to the staff and initiate corrective and preventive actions.
• Review the CVP scores for the dealership and discuss with the service staff and initiate
corrective actions to improve the scores.
• Prepare the CSIR report (daily CVP) based on the customer feedback and review the same
in the weekly meetings and initiate corrective actions.
• To provide an effective link between the Front Office and Work shop to ensure that the
needs of the customers are effectively understood and met.
• Participate in the daily, weekly and monthly review with the service staff and review the
Service Performance with respect to the technical audit, Service 2000 metrics, repeat
repairs, quality of work, DCRC follow up and customer satisfaction.
• Coordination at the Front Office to ensure acknowledgement of the customers, customer
care, and repair order write up within reasonable time.
• Organize for daily review meeting to discuss the implementation of the Service 2000
processes and initiate corrective actions.
To regularly audit the repair orders to ensure the quality of the RO wiz: Capturing of
Symptoms and condition, customer information, menu pricing and delivery time and
initiate corrective actions
Prime interface with Shop floor supervisor, Inventory control interface with stores for parts of the
vehicles.
Rio Motors Duration – 01st
Jan 2007 to 31st
July 2008

5. Technical Coordinator
Authorized Dealer of Mahindra-Renault India Limited (SUV & Passenger Car Segment)
 Looking after all technical issue of Renault Products.
 Carrying out complex diagnosis for technical concern by using Renault Diagnostic tool CLIP.
 Daily basis reporting to parent company for OLV-Vehicle Launch Operation Renault Products
programme.
 Generating Service load and Repeat Repair analysis report.
 Worked as a Relay Trainer at dealership point to train Service Advisors, Supervisors,
Technicians, Spares Part Manager and warranty Administrative.
 Conduct On Job Training-OJT.
Landmark Honda Duration – 01st
Aug 2002 to 31st
Dec. 2006
Job Controller
Authorized Dealer of Honda Siel Cars Limited (SUV & Passenger Car Segment)
 Design the Work Flow of Repairing Jobs.
 Execution of Service work and General Repair work of the Cars.
 Operating Hand tools and Electronic tools for Solving Problems in the Cars.
 Using Shop Manual and other Data of Manufacturing for Efficient Work.
 Taking Trials with Technicians for checking the Performance of Vehicle on Road and
Assessment of Work Done.
 Final Inspection of Car after Completion of Work.
 Maintenance of Quality of Service and General repair work giving 100% Productivity.
EDUCATIONAL QUALIFICATION
D.A.E Passed with 66.20% From Government Polytechnic. Ahmedabad
H.S.C from Gujarat Higher Secondary Education Board with 66.83%.
S.S.C from Gujarat Secondary Education Board with 80.29%.
TECHNICAL TRAINING
HSCI- Honda Training
 Maintenance Training
 Repair Technician-1
 Repair Technician-2

6.  New Model Seminar CIVIC
 Job Controller
Mahindra-Renault Training
 COTECH- 1st
Phase Bangalore
 COTECH- 2nd
Phase Nasik
 Automatic Transmission
Ford India Trainings
 Professional DCRC
 Customer Satisfaction Seminar
Renault France Training
 1st
Phase COTECH at Renault International Training Centre. Paris ( 30 Days)
 2nd
Phase COTECH at Renault International Training Centre. Paris ( 42 Days)
Renault Chennai Training
 Refreshment Course for Renault Fluence-1 week
 New Model Training- Renault Pulse-1 Week
TATA MARCOPOLO MOTORS LIMITED
 Product Knowledge Course- 20 Days. Dharwad. Karnataka.
 Product Knowledge & Line Assembly Training-1 Week-Lucknow

7. AREAS OF INTEREST
 Automobile Production.
 Automobile Maintenance.
 Automobile Customer Service Delight.
PERSONAL INFORMATION
Date of Birth : 16th
August 1983
Linguistic Abilities : English, Hindi & Gujarati.
Marital Status : Married
Nationality : Indian.
Plus Points : Positive Attitude, Self Confident and a strong desire to excel.
Reference : Available on Request