1. Seeking Managerial assignments in After Sales support, Dealer Management with a growth
oriented in Two wheeler(Yamaha), Tractors(Mahindra Swaraj) and Commercial vehicles (Ashok
Leyland and TATA)
SYNOPSIS
A dynamic professional with over 6+ years of rich experience in Dealer develpoment, After sales
support, customer support operations, customer relationship management, service management, Team
management (OEM – Yamaha and Mahindra Swaraj) and 4+ years of experience in service
operational efficiency in Dealership workshop (Automotive Manufacturers Pvt Ltd)
EXPERTISE DOMAIN
Service Operations
 Experience in both Urban and Rural operations.
 New Dealer and sub dealer identification and adoption as per policy.
 Implementation and managing dealership service operations as per policy.
 Implementation of Time commitment service at dealership and improving productivity.
 Ensuring and implementation of 100% PDI at dealership to ascertain consistency and
trouble free product.
 Ensuring and achieving free service redemption as per targets.
 Improving customer retention ratio through service follow up (free service and paid service)
 Ensure INDRA activity for new product that introduced and giving feedback to product
Quality team and improving vehicle performance by upgrading technology as required.
 Implementation of Integrated 3S implementation and monitor to achieve better CS with
Quality service and maintaining CSI.
 Control on warranty claims and analysing the actual product failure and making PPR.
 Improving Technicians skills set through On Job training and analysing technician
efficiency and training need identification as required.
 Coordinating field service complaints and ensuring breakdown assistance by guiding team.
 Assisting Dealer in conducting activities to increase potential in the market.
Customer Care
 Ensuring 100% customer support at dealership and monitoring the same on daily basis
 Monitoring free service follow up to attain 100% customer retention ratio.
 Monitoring post service feedback and notifying customer concerns and rectification of the
same on priority basis to ensure 100% customer satisfaction.
 Conducting INDRA activity and collecting product feedback, improvement suggestions
from customers and passing information to quality team through PPR.
PRAVEEN V V RPRAVEEN V V R
Mobile: +91 9000222479Mobile: +91 9000222479
Email: vvrpraveen@gmail.comEmail: vvrpraveen@gmail.com

2.  Conducting “Positive Service Campaign” as needed and monitoring the same for 100%
implementation.
 Ensuring PWO(Private Workshop Owner) adoption and servicing customer vehicles as per
service schedule.
 Conducting various service activities at customer town locations to increase sales and
service potential in the market.
 Handling critical customer complaints and resolving legal notice issues.
 Promotion of Genuine parts and educating customers about its benefits in usage.
People Management
 Leading and motivating workforce for accomplishing greater operational effectiveness /
efficiency.
 Working on succession planning of the workforce, shift management activities, appraising
the member’s performance & providing feedback.
 Conducting on site trainings to workshop personnel to improve workability and deliver
trouble free product.
 Ensure technicians optimum productivity and calculating efficiency as per their ability and
recommending for trainings as needed.
 Conducting behavioural training to workshop personnel to ensure 100% good customer
approach.
 Team Management (3S).
ORGANISATIONAL EXPERIENCE
1. Currently working with M/S Essaar Industries (From Nov.2016 ) as a Network Manager.
Significant Highlights across the tenure with Essaar Industries include:
• New network expansion in Hyderabad.
• Supporting and Co-ordinating Dealership networks.
• Dealer Management.
2. Worked for M/S Yamaha Motor India Sales Pvt. Ltd. (From March.2012 to Nov’16) as a Deputy
Manager Service handling territory of AP & Telangana region.
Significant Highlights across the tenure with Yamaha Motor India Sales Pvt. Ltd. include:
• Supporting and Co-ordinating Dealership networks of AP & Telangana region (Urban and
Rural locations)
• New Dealer and sub dealer identification and completion as per scheduled TFS.
Implementation of systems and standards at newly appointed dealer points as per policy and
monitoring on regular visits.
• Increasing Dealership efficiency by providing good customer service
• Implementation of KAIZEN for workshop practices in a better way.
• Implementation of 5S system for good workability from technicians to increase productivity.
• Implementation of TCS system at selected dealer locations and achieved 100% dealer growth
by improving daily vehicle inflow, with this even parts revenue growth has been increased.
• Monitoring free service redemption ratio and post service feedback and attending customer
concerns on immediate basis to achieve 100% customer retention.

3. • Co-ordinating with sub dealer points and conducting monthly review meets along with
Dealer VIP and notifying issues and resolving the same.
• Ensuring 100% PDI at dealership to ascertain consistency and trouble free product.
• Minimising customer complaints as low as possible and closing customer complaints within
7 days.
• Focussing and promotion of extended warranty and explaining benefits to customers in
purchasing the same.
• 100% check of warranty failure parts during dealer visit and ensure for PPR preparation by
Works Manager.
• Ensure INDRA activity for new product that released and communicating feedback to
product Quality team and improving vehicle performance by upgrading technology as
required.
• Conducting various customer core activities like Yamaha Service campaign, Mobile Service
Campaign, Mobile Service Bike, Private Workshop Owner meet, Yamaha Family Safety
Program, Yamaha Children Safety Program, KIOSK activity to ensure good potential in the
market (Sales, Service, Spares)
• Encouraged local PWO’s and adoption has been done at their work area where there is no
possibility for us to go for network.
With this customer will get benefited doing vehicle service there itself as per service
schedule and even customer can buy genuine parts and no need to attend main dealership.
Also, conducting trainings to local PWO’ along with dealer staff.
• Approaching local PWO’s and considering them as opinion leaders and encouraging them by
promoting sales , genuine parts and lube by offering discount and attractive gifts.
• Continuous monitoring of performance of new product to provide feedback to manufacturing
and quality team.
• Implementation of Integrated 3S implementation / monitoring to achieve better CS with
Quality service and maintaining CSI.
• Minimising manpower attrition ratio and retention of same trained manpower to the nearest
network location by notifying his concern
• Organising National Technician Grand Prix on yearly basis at every network and building
confidence among themselves to work better and leads their career growth.
• Appointing CCSR exclusive for female customers during their visit to workshop, guiding
them and monitor female customer vehicles till vehicle delivery.
• Control on warranty claims and analysing the actual product failure and making MI report.
• Monitoring MI report done by works manager and follow up of sample parts with in
stipulated time.
• Improving Technicians skills set through On Job training and analysing technician efficiency
and recommending trainings as required and improving dealer skill level up.
• Conducting new product training at dealership location itself.
• Coordinating field service complaints and ensuring breakdown assistance by guiding team.
• Conducting monthly review meet with dealership personnel along with Dealer VIP.
• Monthly audit on DSI , Quarterly YBS audit, tools audit has been done.
• Supporting and Co-Ordinating with all 3S team for smooth workshop operations.
• Focussing on competitor vehicles and gathering product performance information.
3. Worked for M/S Mahindra & Mahindra Ltd (Swaraj Tractors Division) (From Oct.2010 to
Feb.2012) as a Territory Service Engineer Trainee handling territory of North Karnataka region.
Significant Highlights across the tenure with M/s Mahindra & Mahindra (Swaraj Dvn.)
include:
• Implementation of systems and standards at new dealership point, monitoring during regular
visits.
• Technical Support to Dealerships for service and spares.
• Monitoring dealerships to achieve free service redemption and paid service retention.
• Ensure 100% service follow up at dealer ship level.
• Attending customer complaints physically in farms.

4. • Conducting customer meets and educating customers about usage / benefits of genuine
parts, riding habits to achieve better KMPL .
• Collecting CSI and product feedback by meeting customers directly at their village locations
and also gathering competitor product performance report.
• Making of product performance report for newly introduced products and intimating to
product quality team.
• Conducting free service campaigns yearly twice at each dealership and supporting
dealerships.
• Planning for parts and lube inventory management.
• Assistance for break downs ( Dealer to dealer)
• Providing technical training to dealer staff for all 3S team.
• Handling warranty Parts issues and claims.
• Conducting monthly Workshop Audit and weekly Tools audit.
4. Worked for M/S Automotive Manufacturers Pvt Ltd (channel partners for Ashok Leyland vehicles)
(From June.2004 to Nov.2008) as a Service Executive for Autonagar branch, Hyderabad location.
Significant Highlights across the tenure with Automotive Manufacturers Pvt Ltd.
include:
• Joined as a service trainee, physically worked on vehicle for service schedule maintenance,
major overhauls / minor adjustments and customer complaints.
• Worked as a service advisor by opening / closing of Job cards, giving vehicle delivery time
estimation as per vehicle inflow, cost estimation, monitoring vehicle work status, readiness
of vehicle, taking test ride and delivery to the customers.
• Pre Service follow up and post service feedback from customer to ensure good service to
customers and 100% retention to the same workshop.
• Later worked as a service executive to handle complete workshop operations.
• Monitoring Free service redemption and achievement of the same.
• Handling completed customer issues and resolving the same as soon as possible.
• Maintaining of vehicle turnaround time.
• 100% vehicle delivery as per the commitment given to customer.
• Taking care of complete warranty related issues and preparing product performance report,
informing to Ashok Leyland SE on the same day.
• Preparation of workshop performance report ( Daily, weekly, monthly, quarterly, half
yearly, yearly).Notifying shortfalls and under performance KRA’s, taking necessary action
accordingly.
• Making of Workshop audit as per Dealer Service Quality Index (Ashok Leyland norms),
tools audit.
• Conducting on site trainings as per technical circulars received from Ashok Leyland.
• Co-ordinating with Spare parts team for required parts one day before for the vehicles laid
in workshop and priority given to long pending off road vehicles.
• Co-ordinating with other OEM like ZF, Rane, UT hoist, HYVA hoist, MICO, Lucas TVS
for immediate complaint rectification and vehicle delivery.
• Co-coordinating with all insurance companies for immediate preference to accident vehicles
and release of claim to deliver vehicle as soon as possible.
• Co-coordinating with break down assistance team.
• Team management and conducting daily meets with mechanics about vehicle completion
status and required parts for vehicle completion.
5. Apprentice in A.P.S.R.T.C (TATA Vehicles) (From Jan.2002 to Dec.2002) at Jangareddygudem
location, Andhra Pradesh.
Significant Highlights across the tenure with A.P.S.R.T.C include:

5. • Worked by hand for Periodic maintenance as per schedule I,II,III,IV, vehicle complaints,
Engine, clutch, Gearbox, Differential dismantle / assemble, Tyre replacement etc.
• Worked under shifts, complete workshop monitoring as a supervisor.
• Attending breakdowns.
• Co-ordinating with spares team for parts requirement and planning for required parts.
• Responsible for placing orders to the Bangalore and arranging the parts to the workshop
• Making of vehicle KMPL performance report
TRAININGS UNDERGONE
 In Yamaha Motors following trainings undergone at YTA training centre - Bangalore
- Basic, Bronze , all new model vehicles, Dealer Operation, Market Information report
generation, warranty operation, FI expert and utilisation of FI Station, training on positive
service campaigns.
- How to conduct Onsite beginner training at dealership locations.
- Behavioural training and CS approach training.
 In Mahindra & Mahindra (Swaraj Division) undergone cadet training for 1 month initially
at Training Centre, Mohali. (all tractor products basic training and farm equipment’s
operation) and new model trainings.
 In Automotive Manufacturers undergone Ashok Leyland Cadet training for 4 months at
ALSTC – Chennai.
 In A.P.S.R.T.C – undergone Apprenticeship training on TATA vehicles and workshop
maintenance at Jangareddygudem town , AP
EDUCATIONAL QUALIFICATION
• BTech(Automobile Engg) : St.Peters University(distance mode) (2011 – 2015) with 69.40%
• Diploma in Automobile Engg : S.G.M. Govt Polytechnic, Hyderabad (1998 – 2001) with 72.27 %
• S.S.C : State board of Secondary Education, Hyderabad (1998) with 74.20
%
ACHIEVEMENTS
• Implementation of TCS system at selected dealership location and received Best workshop
award in 2015.
• 100% of achieving New project “PWO Adoption” at various locations, for this received
appraisal from HO.
PERSONAL DETAILS
 Date of Birth : 29.12.1982
 Present Location : Hyderabad
 Marital Status : Married

6.  Languages Known : English, Hindi, Telugu, Kannada
 Passport : Available
 Joining time : 1 week
PRAVEEN V V R

7.  Languages Known : English, Hindi, Telugu, Kannada
 Passport : Available
 Joining time : 1 week
PRAVEEN V V R