1. HARISH
Single, Indian.
Mobile Number: +971 557216391
Valid U.A.E Driving Licence
Passport No: K1054836
Email: harish.mech03@gmail.com
OBJECTIVE
To develop myself as an entity capable of performing in a professional environment so as to
achieve the objectives and goals set forward by the corporation, and also gain valuable technical
knowledge, which in turn would satisfy my personal as well as my professional thirst for success.
QUALIFICATION
Bachelor of Mechanical engineer from Rajiv Gandhi college of Engineering, (India) with First class
Diploma in Automobile engineer with honours
STRENGTHS
Three plus years in Gulf country (Dubai) work experience from dealer level to distributor level.
Languages Known: - English, Hindi, Tamil, Malayalam and Kannada.
Attended New Model Training DFM MOTORS, CHINA.
Coordinate directly with the principals by playing of role of middle east personnel
Accountable for Technical Reports, Technical database management and diagnostic tools
Hands on experience in troubleshooting of complex problems using special diagnostic tools.
Provide Technical as well as Non-Technical trainings in Regional level.
Provide continuous support to manufacturer in new model (Production Trial vehicle) testing and product
development.
In-depth knowledge of Technical, Warranty, Parts and Service operations.
Done multiple roles as being a service in charge by taking control of workshop, handling customers
Exposure in recruitment process , Provide assistance to HR dept in recruitment of skilled employees
EXPERIENCE
Regional Technical Service Engineer April 2013- Present
Arabian Automobiles Co. - UAE
Roles & Responsibilities:
< Product Quality Improvement>
Ensure that quality issues are identified, reported to NISSAN Middle east office via Field Technical
Report and solution is implemented in various stages, such as-
During evaluation of Production Trial Vehicles, before their launch in the Middle East
region.
During “Early Quality Audit” of the first shipment of (to be) launched new model(s).
2. During “Task Force” activity conducted for a period of 6 months from new vehicle launch.
During life span of a model focusing on both initial quality & durability issues
Feedback information regarding countermeasure & field fix to dealers in a timely manner.
Deploy Recall Campaign, Service Campaign and Port Modification announcement to dealers and
initiate necessary actions to improve Campaign Completion ratio.
<Training Support>
Provide Training support to dealer key technical staff on new model and new technologies as well
as improving Quality of Technical Reports as per NISSAN requirements
Provide diagnostic tool training & field fix training to technical staff.
<Warranty Management>
Review, Action & Improve Product Quality KPI through monthly analysis of warranty data.
Focus on reporting High warranty cost and High warranty count claims to NISSAN.
Conduct warranty audits at dealer(s) and supervising the parts disposal as per NISSAN guidelines.
<Regional>
Regional technical service engineer for Morris Garages, Zhengzhou Nissan & DFM vehicles in
KSA, OMAN, UAE.
Conduct seminar & direct interactions with the manufacturer to report & solve critical cases.
Preparation of Technical reports by analysing/investigating the causes for failure and interpreting the
necessary data based on the customer concern and reporting it to Manufacturer and to Management
through Presentations.
New model’s Testing in the region to rate the performance and durability of the vehicle
Provide Technical support for complicated cases and technical issues
Conduct Regional in-house trainings on new models.
Regular field visits to dealers to ensure adequate support is delivered, to achieve high service
quality.
Conduct joint investigation (on-site) with dealers on top priority cases (such as safety, high incident
rate and/or high cost claim, etc.)
Approval of warranty reports sent from dealers according to manufacturers standards
Keeping a track of frequent failed parts in all regional’s and reporting it timely to the principals
Conduct warranty & technical audit in the dealers to confirm dealer operation standards are adhere.
Provide training on diagnostic tools and new model trainings
Handling diagnostics tools, performing reprogramming on the vehicles and managing jobs related to
diagnostic tools.
Quality Control Engineer: May 2011-Feb 2013
HSI Automotives Pvt. Ltd, Chennai, India.
Roles & Responsibilities:
HSI manufactures static and dynamic sealing systems for cars
Handled all our OEM customers / Customer complaints
Supervising & improving our Assembly /Production line for the reported customer
concerns/Assembly line issues
Analysing the root cause for the reported complaints ( OE / Warranty )
3. Initiating Containment Action and Preventive Action, implementation of suitable action in the
assembly line
Implementing, monitoring, controlling of quality standards in the organization
Submitting a detailed report on quality of products to our customers.
Visiting our customers for feedback of our products.
Knowledge of Six-sigma tool to solve concern’s reported at the Assembly line/Customer end
Analysis of component related complaints/ Quality issues from In-house (Assembly line),OE.
TECHNICAL PROFICIENCY
Automotive Diagnostics : On Board Diagnosis (OBD II), Consult III & III+,
Morris Garage -Vehicle diagnostic software (vds)
Programming Languages : Partial knowledge in C
MS-Office applications : MS Word, Excel, PowerPoint.
Design related skills : Auto cad, Solid works.
Software : Oracle R12 applications
TRAININGS:
New Models Training in DFM Motors Group in CHINA
Nissan Step 1 & step 2 chassis Training
Nissan Brand Training
Nissan Service Advisors Training
I hereby declare that the information furnished above is true to the best of my knowledge.
