1. Sadique Hassan is seeking a position to oversee all workshop functions and staff as well as the running of the workshop and dyno for a dealership in Jamshedpur, India. 2. He has an automotive mechanical engineering degree and diploma with over 8 years of experience in workshop management roles at various dealerships. 3. His responsibilities would include task allocation, health and safety compliance, security, improvements, appointments and support for the workshop.

1. SADIQUE HASSAN
Mob:- +918598030009, 09439205765
Mail Id:- sadiquehassan@india.com, sadique.hassan20@gmail.com
Carrier Objected:- To oversee all the workshop functions. This includes the staff, premises
and the running of the workshop and
dyno. This is in addition to normal personal routine engineering duties
1. To provide detailed input for the quotations, planning and reviews of all workshop projects.
2. To determine the work prioritization and task allocation for all workshop tasks.
3. To oversee workshop staff so that appropriate information, instruction, training and
guidance is provided when required.
4. To be responsible for the health and safety and welfare of staff and customers in the
workshop.
5. To be responsible for the security and efficient running of the workshop and to consider
improvements and efficiencies wherever possible.
6. To organise appointments, collections, transportation and support for the workshop where
required.
Address:- Old Purulia Road, H. no. 261, Passport Details
Chepapul (Near Mahal Goan) Passport no:- G8872495
Azad Nagar Thana. Mango, Date of Issue:- 19/09/2008
Jamshedpur, Jharkhand. Date if Expiry:- 18/09/2018
Pin no. 832110. Place of Issue:- Ranchi
Personal Details:-
Father Name : Sayeed Hassan
Date of Birth : 05/01/1986
Nationality : Indian
Sex : Male
Marital Status : Married
Languages : Hindi, English

2. EDUCATION:-
• Automobile Mechanical B. Tech. 2013 from Karnataka State Open University,
• Automobile Mechanical Diploma 2009 to 2012 from Eastern Integrated in Learning
Management University Sikkim (EIILM).
• Jharkhand Intermediate Education Council from Ranchi University, Ranchi in the year of
2003, Jharkhand.
• Matriculation from, Jharkhand Secondary Examination Board, Ranchi in the year of
2000, Jharkhand
WORK PROFILE
• Commercial Vehicle Dealer) as Manager - Workshop
• Have updated knowledge in Tata Motors Commercial Vehicle SCV / ICV / LCV / M&HCV
& Buses.
• Basic knowledge in the areas of ABS, Cummins Engine, Gear Box, Clutch, Brake.
• Have a great appetite for learning technologies and methodologies and Self studying
ability.
• Responsible for Increase of After Sales Service.
• Usage/functioning of equipments by the dealer workshop manpower. Ensuring Dealer
manpower 100 %
• utilization.
• Customer Retention Activities: - Free Service camps, Customer meet, KMPL trail, Onsite
visit & initial
• Quality survey etc to fulfill customer desire as well as to achieve satisfaction.
• Customer Complaint: Resolution of All Complaints: Written / verbal complaints within
48 Hrs.
• Resourceful at maintaining business relationship with customers by resolving their
service related critical issues.
• Skilful at monitoring, & motivating the workforce to enhance their efficiencies.
• Excellent Relationship Management, Analytical & Communication Skills.
• Possess good interpersonal skills along with clarity of fundamentals with perseverance
to succeed and zeal to achieve results, with good presentation skills with the ability to
perform above expectations.
• Service Process follows up as per OEM policy.

3. KEY RESULT AREA
• Achieving of labour target – Daily Wise Monitoring.
• Timely completion of warranty claims - Daily Wise Monitoring
• Insurance claim follow up - Weakly Monitoring
• AMC Business & RECON Business Sale Report – Weakly Monitoring
• Ancillary claim settlement - Weakly Wise Monitoring
• Housekeeping – filing, cleanliness, dress - Daily Wise Monitoring
• Vehicle dairy / Per day delivery / Cost Estimate / Time Estimate / Same Day Delivery
status - Daily Wise Monitoring
• VOR follow up - Daily Wise Monitoring
• Spare parts requirement review - Daily Wise Monitoring
• Per day per day target achieved - Daily Wise Monitoring
• Coordination meeting – Monthly
• Mechanic of the month awards - Monthly
• Machinery and tools, lubricants (lubricants/diesels/consumables) – Monthly Checking
• Pending issues/ follow up - Daily Wise Monitoring
• E learning / circulars – Weakly Circulated
• Product feedbacks to TM – Weakly Report Sent
• Debtors follow up - Daily Wise Monitoring
• On side repair status - Daily Wise Monitoring
• Business Promotional Activities – Monthly Review
• Training to drivers – As per requirement
• MIS report – Monthly
ORGANISATION EXPERIENCE
1. Company Name:- M/s Samal Auto India Pvt Ltd. (Tata Motors Dealers, Asst Work
Manager, Barbil, Odissa on Dated:- 01/01/2014 to till date.
2. Company Name:- M/s Shree Sainath Service Station. (Tass), Asst Work Manager and
Warranty, Sendhwa M.P. On Dated:- 10/11.2011 to 30/12/2013.
3. Company Name:- M/s Mithila Motors Pvt Ltd. (Tata Motors Dealers), Service Advisor,
Adityapur Jharkhand, on Dated:- 20/04/2009 to 05/11/2011.

4. Job Description: (Workshop and Field Service Details)
1. Technical Support:
a) Issue Technical Support Bulletin/Circular related to major improvement, campaign, field
fix, child part & awareness/education.
b) Conducting Training to Co- Tech for reducing repeat repairs, improving diagnostic skills.
c) Cost saving by developing child part, field fix, and manufacturing and developing
workshop for after sales support.
d) Support Technical Hotline with updated field failures & countermeasures.
2. Customer & Staff Relationship:
a) OEM/ Key Customer Contact - Maintain contacts with key OEMs/ Key Customer in the
region for product validation & approval, business development and corporate tie-ups.
b. Post Service Feedback in every week after service through telecalling.
c. Allocate work and support to the workshop staff in the most efficient and effective way.
d. Line manages workshop staff.
e. Liaise with Sales, Accounts, Parts or Company Directors as required.
f. Carry out and document Health and Safety checks and be responsible for premise
security.
3. Field Trials and Field service :
a) Field Trials - Coordinate for initiation and monitoring field trials with various customers.
b) To see problems related to engines and other related aggregates in workshop and
rectify them.
c) Monitoring and Analyzing competitor’s activities as like KMPL Trail.
d) Understanding market requirement through Customer Meets and service Campaigns.

5. 4. Warranty and AMC Claim:
a. To achieve target.
b. Monitor warranty claim and entry in Siebel.
c. Follow up with deferred, rejection & floats parts claim.
d. Responsible for monitoring and dispatching warranty failed parts to plant.
e. Monitoring the internal audits.
f. To maintain the record.
5. Spare Parts:
a) Achieving spare parts sales target.
b) Achieving lubricant sales target.
c) Inventory control – Analysis – ABC / 9 point metrics.
d) Debtors Follow up.
e) Pending issues follow up.
f) Branches requirements – VOR / urgent parts.
g) Pending Job cards review – Accidental & floor.
h) To maintain recon/float record.
i) Follow up with the customers.
j) RM claim monitor
Declaration:
I hereby declare that all statements made herein are true to the best of my knowledge and
belief.

6. Place : Jamshedpur (Sadique Hassan)
Date:-

7. Place : Jamshedpur (Sadique Hassan)
Date:-