This document is a curriculum vitae for T. Sivaprakash that summarizes his professional experience and qualifications. He has 15 years of experience in the automobile industry working for companies like Toyota Kirloskar Motors, Mitsubishi Motor Company, and Renault Nissan in roles related to service, quality processes, and administration. Currently he is a Manager of General Administration and Process Stabilization at Renault Nissan, based in Chennai, India.

1. CURRICULAM VITAE
T. SIVAPRAKASH Door No.4C, Bhairavi Block.
E-Mail: shiva050281@gmail.com 4th
Floor, Doshi Symphony Apartments,
+91 9962050281 – Chennai, India. Velachery, Chennai - 600100, TN, India.
BRIEF OVERVIEW- B.E Mechanical with 15th Year in Techno – Commercial Field.
Sound understanding of administration with a global mindset & strong quantitative and conceptual
abilities, having worked with world renowned automobile companies like Toyota Kirloskar Motors,
Mitsubishi Motor Company, Ford Motors ,OTE-Muscat
(Cadillac,Hummer,Isuzu,Subaru,Kia,Ssangyong,LG) all under one roof OTE.
Successful at motivating staff through clear communication and organizational skills.
Track record of providing excellent customer satisfaction and managing workload.
Rich corporate experience in Automobile - Service, Dealer Development, Sales & Service Process
Implementation & Excellent exposure to ISO 9001 2000.
An ability to anticipate customers needs and provide total solutions.
Various fields have been handled taking as a Challenge in life.
Multiple subject talents with a State Award winner in 2003 for Best Invention in Automobile from
Government of Tamil Nadu.
CAREER OBJECTIVE
To work in a challenging environment which enables to enhance my knowledge and attain peaks in career
growth with Company Growth.
Various dynamic projects suits me a lot and I am master in multi-skilled environment. I always wanted to
achieve the peak by working in dynamic projects and sudden requirements of company which requires no
additional cost.
EDUCATION
B.Tech, Mechanical Engg, J.J.C.E.T., Bharathidasan University, Trichy, Tamil Nadu, India.
Aggregate – first class with honor’s (71% – passed out ’2003)
D.M.E, Mechanical Eng., Shanmuga Deemed University, SHASTRA UNIVERSITY,
Thanjavur, Tamil Nadu, India Aggregate-first class with honor’s (86%-passed out ’2000)
Note: My sincere request to the Recruiting HR department,
After 15 years of experience in Various Automobile Company and in various departments. I understand my overall skill has
developed majorly in managing process, people and costing. I am well versed in projects and dynamic assignments than in
loop of routines. Offer me any alternative field which serves process development and serving humans than machines.
Please have a look on my “SELF INTRO” file.
(Current Handling Profile in RENAULT-NISSAN)
1. COE / H.R Admin Process.
2. Vendor selection and cost cutting process.
3. Renault Branding and Quality school development.

2. CURRENT PROFILE : Manager – General Admin & Process stabilization.
CURRENT ORGANISATION : All RENAULT-NISSAN Entities
AREA OF INTERESTS – Current Profile Change (2014-2015)
Process Management, Customer Satisfaction Plan, Quality
Experience in Building a new CSP School/Training Center from scratch inside Renault Nissan Plant
Trained in France and delivering the content to 6800 Employee in 6 months
Certified Trainer and Overall in charge for the school’s Efficiency
Nominee for the best Employee Innovation Award by V.P- Quality Renault Nissan
HR – ADMIN, Center of Excellence, Shared Service Center
a) Successful implementation on HRIS
b) Successful implementation on CWT –Travel Process Monitoring and Administration
c) Internal Automation Transfer at Renault –Nissan Plant
HR – ADMIN, Center of Excellence, Shared Service Center
a) Successful implementation on Branding for RENAULT-NISSN
b) Implementation on Bus and Shuttle with no additional cost.
c) In-charge of total Branding and Sensitization internally and externally
SUPPORTING HR /ADMIN PROFILE
Successful HRIS Implementation from concept to go live in 2 Entities of Renault India.
Error correction and action plan for maintaining a smooth HR Operations.
Training plan and development in soft skills, behavioral management topics.
Cost cutting initiatives in organization.
Employment engagement activity with counter parts and sub entities of Renault like RNTBCI, NMIPL,
ILN, RNAIPL, Regional Offices.
Recruitment help and designing a contemporary process helping HR identify a right person for organization
through networks and talent management.
Conducting regular off job activities to maintain the momentum in internal customer concept
Make Renault India Represented in Inter corporate competition and Won First place in various parameters
Designing and Organizing gift card concept scheme for countries best performing dealers and an abroad
trip coordination.

3. PROFESSIONAL EXPERIENCE (Previous 2010-2013)
Accomplish around 15 yrs of after sales service experience in Indian & Overseas Automobile Industry.
PREVIOUS PROFILE : Dy.Manager – Methods, Standards & Quality Process.
CURRENT ORGANISATION : RENAULT INDIA CORPORATE
JOB PROFILE
Looking after - Service Operation & Standards, Quality Implementation PAN India profile.
Handling all India Soft skills training program and manpower development
QSA Advanced tracking system through Renault France SAS Support team.
Sample size monitoring and action plan for all red zone dealer.
Training in customer relation and management .Traveled across the country and experienced sound Zonal
knowledge with local scenarios of automotive business.
Training content development and monitoring agency, train the trainer, coordinate with all India dealer
managers for activities and training schedule, calendars
Sole in charge for all RFQ and negotiation with RNPO and vendors on – SURVEY, TRAINING &
DEALER MOTIVATIONAL INCENTIVE Trip based on budget for the Calendar Year.
In charge for Monthly news Letter for Divisional activity.
SOP Creation and development based on Customer satisfaction verbatim analysis every month.
Mystery shopping Audit Visit across India – 165 places covered in India for Behavior and management
Training.
Management information system for all India Internal and External surveys
Action plan for all zonal managers based on significant top 5 weak areas – Half yearly.
I am based at Chennai, India was reporting to G.M Renault SAS – France from 2014 to Indian.
Implemented Service and quality standards @ 75 dealers across India and going on.
CSI Internal survey and support field in creating action plan based on weekly report from agency.
Analyzing the monthly performance of dealers in service and reporting top management.
Concurrent sales support activity for boosting up duster booking and achieved 378 retail in 15 days.
Coordinating with a team of 4 R.M’s and 13 from field and 1 from Corporate Office.
Setting standards in after sales PAN India and continuous monitoring of Score through letters to DP.
PREVIOUS COMPANY : Asst Manager – Customer Care – CSI - JDP Analysis India.
PREVIOUS ORGANISATION 1 : TOYOTA KIRLOSKAR MOTORS

4. JOB PROFILE
Looking After - Service Operation & Customer Satisfaction Index India 42 JDP Dealers.
I was based at Bangalore, India & I am reporting to the DGM & Parallel to Manager Dealer Operations.
RESPONSIBILITIES
Responsible for all 4 zones coordination in analysis and Weekly action follow up– 40 JDP Locations.
Build Dealer network for the launch of new Customer Satisfaction Tracker and Analysis.
Responsible to improve Customer Satisfaction Index (CSI – JD Power ratings) all India.
Responsible to improve the systems and procedures in all the dealerships.
Responsible for Activities based on Weak Factors and Attributes.
Well verse in Toyota Business Practice and Toyota Way A3 in problem solving.
Monitoring Dealer Signal System, CSI Tracker, Customer Contact Program.
Organizing the Regional meet for Dealers for Quarterly Result Sharing.
Visiting Bottom 5v JDP dealers with Task Force for focusing activities daily JDP customers.
ACHIEVEMENTS
CSI Scale improved Month By month through Group supportive department Activities.
Monitoring Week by Week Obheya Data and Reporting to DMD during monthly CS Committee Meeting.
PREVIOUS ORGANISATION 2 : MITSUBISHI MOTORS-CHENNAI
POSITION HELD : Territory Service Manager –Andhra Pradesh & Maharashtra
JOB PROFILE
Looking After Sales Service of 5 Dealers 2 Authorized Service Stations.
I was based at Hyderabad, Andra Pradesh, India reporting to the DGM.
RESPONSIBILITIES
Duly responsible for After Sales Service of 4 States of South & Western India.
Responsible to improve Customer Satisfaction Index (CSI – JD Power ratings).
Expansion of Service Facilities at New Cities and to upgrade current Service Facilities.
Regular visit to Dealers & Service centers for Market Visit, Auditing, Training, Service Promotional
activities, resolving customer complaints & to visit competition at all markets.
New Dealership Developed in Hyderabad in 2008 when in Mitsubishi- Raima Motors
Manpower Trained and Entire setup was Considered as the Best Model Dealer for India
Infrastructure up gradation for Montero, SFX Pajero, Outlander Setup – six dealers.
Technical Training for Technicians on LANCER, PAJERO, MONTERO, CEDIA, OUTLANDER.

5. ACHIEVEMENTS
• Achieved Cumulative Service Load growth of 15 % over 2008.
• Achieved Cumulative minimum Customer complaints amongst South.
EXPERIENCE BACKGROUND
Organization Designation Responsibilities From To Place
Renault India
Pvt.Ltd
Manager
HR / ADMIN – COE
Process and Projects
2014 Till Date
RIPL,
RNTBCI,
RNAIPL
Methods, Standards &
Quality Process
18.08.2010 2014
RIPL,
Chennai
Toyota Kirloskar
Motor
Asst.Mngr
CSI – JDP(After Sales &
Operations)
23.07.2008 15.08.2010 Bangalore
Mitsubishi
Motors
Territory
Service
Manager
After Sales Service of 5
Dealers – Deputation
Maharashtra, Gujarat,
Goa
01.03.2005 30.08.2008 Hyderabad
OTE-Muscat,
Oman
Asst Systems
Manager
Sales, Service & Spare
parts of 7 Franchises &
35 Service Locations
[SAP ERP - Front end]
04.02.2003 28.02.2005
Dubai &
Muscat
Tata & Ford
Workshops
Management
Trainee – Night
shift
Concurrent Job for 1 year
experience for project
work in JAC industries -
Madurai
05.02.2002 10.01.2003
Trichy &
Madurai
SPECIAL PROJECTS UNDERTAKEN
Team leader in Standardization of Service Process in all Mitsubishi Dealers
Hi Tech Jack for Heavy Motor Vehicles – Academic project. (BEST INVENTION AWARD-03)
V A Tech Wabag Limited Piping and Desalination Projects Manual Preparation- Chennai
STRENGTHS
System driven and Process driven approach towards goals.
Ability to achieve results by hard work & motivating the team members.
Ability to lead a team and drive them to achieve the objectives.
Ability to face any challenge and willingness to learn new things.
Multitalented and achievements 105 Certificates in Various Fields.
Ability to learn any systems very Fast due to Multiple Cultural Environments Experience.

6. COMPUTER KNOWLEDGE
Windows, MS Office & Internet Advance.
SAP Applications – OTE Systems & Configurations
Good Presentation skills MS PowerPoint.
MCADD, AutoCAD City Distinction.
World Diagnostic Systems Handling.
PROFESSIONAL MEMBERSHIP
SAE Student membership from 2000 to 2003 in Anna University.
PERSONAL DETAILS
FATHER NAME : S. THIRUGNANA SAMBANDAM.
(Retired from Customs and Central Excise)
DATE OF BIRTH : 05/02/1981
GENDER : MALE
MARRIED / UNMARRIED : Married
NATIONALITY : Indian
LANGUAGES KNOWN : English, Hindi, Tamil, {(Malayalam, Telugu, and Kannada) - Speak}
HOBBIES : Overall 76 Certificates which includes the following Fields
1. Professional Jazz Drum Player & Composing of Rhythm Tracks
2. Modification of Cars and bikes with performance kits.
3. Martial Arts and Fitness Trainer.
4. DJ’ing and Sampling for live performance.
PASSPORT DETAILS
PASSPORT NUMBER : E5004348, New - L7619138
I hereby declare that all the details furnished above are true.
DATE : 22/11/15 SIGNATURE :
PLACE : Chennai, India. NAME : T. Sivaprakash