1. SHERAZ AHMED
CONTACT: +971501526617, +971556351886
E-mail: sac_khi@yahoo.com , sheraz.ahmed@alrostamanigroup.ae
Objective:
I possess more than 15 years of professional experience in Automobile Industry as a Service Advisor
(body shop / mechanical) TSM Evaluator, Branch Promoter and Controller & Service Advisor (Body
Shop). Very focused with high-personalized services, hardworking, optimistic attitude towards goals very
focused on the productivity and excellent communication skills in Urdu, Arabic and English.
Current job: AL-ROSTAMANI GROUP: Central trading co. MICHELIN TYRE PLUS
Current Position: Branch In-charge.
Responsibilities: Customer care (obtain information upon customer requirement)
Ensure Stock Availability (all running sizes)
Quick Estimation, sale and Generate good gross margin.
Make diversification sales
Create invoice and summarized cash details for submission.
Focusing key performance indicators
Maintain shop floor efficiency and productivity
Conduct Regular meetings
Month end stock checking (ensure zero discrepancy)
Ensure housekeeping and all working bays and tool in safe practiced.
.
Experiences:
TOYOTA AL-FUTTAIM MOTORS
Date: July 2007 to July 2011
POSITION: SERVICE ADVISOR BODY SHOP, TSM Evaluator & Branch Kaizen Promoter.
• PRINCIPAL ACCOUNTABILITIES: (State concisely - in numbered statements and in the form described
in the Guide Notes - the principal end results expected to my job).
• SHOP FLOOR EFFICIENCY AND PRODUCTIVITY
• I Maintain good shop floor efficiency for quick / timely vehicle delivery and good profitability.
• COMMUNICATION
• I am Ensuring effective communication to technicians, Controller Reception and Management for smooth and
efficient workshop operations.
• SAFETY AND HOUSEKEEPING / ENVIRONMENTAL PROTECTION
• I ensure to my management safe practices are employed and all safety equipment is in good order and used so
as to prevent accidents, injury or damage to property, to staff or customers.
• CUSTOMER SATISFACTION / QUALITY
• Ensure speedy quality work for enhanced customer satisfaction in order to retain current customers and expand
customer base.

2. • HUMAN RESOURCE DEVELOPMENT / MANAGEMENT
• Identify training needs and nominate staff for off the job training and provide on-job training so as to develop
the team to a level of proficiency which to enables them to deliver outstanding productivity, quality and
efficiency of service.
• COMPANY RULES, REGULATIONS AND PROCEDURES
• I respect & strict implementation of company rules, regulations and procedures (incl. Warranty) within
company policies with corporate insurance policy.
•
• ACHIVIEMENT: Special award for individual outstanding performance for the year 2012.
• ACHIVIEMENT: WIN TOYOTA INTERNATIONAL LEVEL SKILL CONTEST
CHAMPION SHIP IN 2009
.
SUZUKI MARAGALLA MOTORS
Date: From July 2005 to June 2007
Job profile:-Controller Body Shop
Responsibility: Major responsibility includes
. Assessment/Estimation – technology, methods use of computer, follow-up
. Selling/Negotiation-estimate retention, profitability, repair marketing
. Customer care-communication, satisfaction and selling
. Quality control-supervision, inspection, rectification
HYUNDAI SOUTHERN MOTORS
Date: From September 2003 to June 2005
Job profile:-Service Adviser (Body shop)
Responsibility: Major responsibility includes
. Caring and fulfilling Customer needs
. Look after the repairing work by supervising & controlling the
Respective department
. Provide technical feedback to customer. Look after matters of Insurance

3. TOYOTA CENTRAL MOTORS
Date: From April 1998 to Jan 2003
Job profile:-Service Adviser (Service Engineer)
Responsibility: Major responsibility includes
. Caring and fulfilling Customer needs
. Look after the repairing work by supervising & controlling the
Respective department
. Provide technical feedback to customer
AUTO-3 WORKSHOP
Date: From Jan 1997 to April 1998
Job profile: - Repair and Maintenance Technician
Responsibility: Repairing and maintenance of all types of light and heavy vehicles, Gasoline and
Diesel engines, Suspension, Chassis, drive train and minor electrical components.
ACADEMIC QUALIFICATION
2002- Graduation (B.A) from Karachi University
2000- Intermediate (Arts) from Sindh Board
1997- Matriculation (science)
PROFESIONAL QUALIFICATION
ICI Auto colour Training and Development programme
Main features of the programme includes
. Safety Health and Environment
. Types of refinish paint all aspects of understanding and uses
. Colour mixing and rectification
. Estimate retention
.Profitability and Productivity
. Management Skills Training
Service Advisor Training
. TSA Team 21 LEVEL 1training conducted at 2010 & passed.
. Received Special Training as service advisor under Customer satisfaction
Oriented program designed by Indus Motors Co focusing
. Appointments, Reception, Writing and repair needs, Monitoring
Work progress, Final Check for Delivery & Post-service follow-up

4. Toyota Master Technician programme
Received Special Training at Indus Motors Co under Master Technician programme
Main features of the programme includes
Basics (Level I)
Reading Measuring Gauges, repair manuals, electrical wiring diagram.
Learn basic operating function of vehicle parts.
Pro- Technician (Level II)
. Training regarding repairing of major engine components of Hi-tech
Gasoline and Diesel Engines
. Drive Train, automatic and manual Tran’s axel and transmission
. Chassis, suspension (Mach person strut Type, Stabilizer bar Type
Independent Suspension)
. Electrical, gauges ECU, Solenoid Switches, Sensors and Hi-Tech
Electrical components
Master technician electronic Fuel Injection (EFI) (LEVEL III)
. Trained how to read and repair EFI System
. Trouble shooting and diagnosis Toyota computer controller system
. Automatic controlled transmission. 4X4 Differentials
ST’PATRICK INSTITUTE OF SCIENCE AND TECHNOLOGY:-
Cleared in 2006 DIPLOMA OFASSOCIATE ENGINEERING IN AUTO TRADE FIRST
CLASS DIVISION.
YMCA: In Automobile Technician Passed 1st
Division from Sindh Board of Technical Education
PERSONEL DETAILS
NAME : - SHERAZ AHMED
FATHERS NAME : - MUSHTAQ AHMED
D.O.B : - 22-02-1981
PASSPORT # : - AX 1152793
NATIONALITY : - PAKISTAN
DRIVING LISCENCE : - U.A.E (VALID)
MARITAL STATUS : - MARRIED