1. Michael P. McSweeney
69 Cascade Rd
Warwick, N.Y. 10990
845-986-0456
mikemcsweeney@livemail.com
I am a highly experienced and motivated individual in the automotive industry looking for the next challenge in my
professional career.
Highlights of Qualifications
• 35+ years professional experience in the automobile industry.
• 28+ years working with same Dealer Group.
• 12+ years General Manager for Glen Toyota
• 13+ years as Service Manager Service Director, and Customer Relations Manager
• 4+ years as Assistant Service Manager
• 3+ years as ASE Certified Technician
• Reynolds and Reynolds
• Adp
• ucs
Newburgh Nissan
Service manager 2014-present
White Plains Nissan
Service Parts Director 2013-2014
Interstate Toyota
Service Parts Director 2011-2013
Glen Toyota Fair Lawn, New Jersey
General Manager 1998-2011
Service and parts director 1986-1998
Managed and supervised daily operations to meet business plan objectives.
Accomplishments:
• Increased Sales volume and revenue 150% during my tenure
• Increased Used Car Sales over 125% during my tenure
• Increased Service and Parts retail business over 200% during my tenure
• Developed and improved dealer relationship with Toyota’s Regional offices and its personnel.
• Responsible for management of $6,000,000.00 operating budget.
• Instituted new sales process to help maintain gross profit in sales department.
Glen Toyota Fair Lawn, New Jersey
Service Manager/Service Director/Customer Relations Manager/Body Shop Manager 1989-1998
Managed daily operations of the Service, Parts, and Body Shop departments.
Accomplishments:
• Increased non warranty service and parts business annually by a minimum of a 10% per year.
• Managed in house body shop working with suppliers, adjusters and insurance companies on a daily basis.
• Managed Customer Satisfaction program resulting in multiple Service Excellence awards.

2. • Certified Customer Relations Manager
• Worked with Dealer Principle multiple times on locating and assessing properties for expansion and relocation.
• Managed renovations and remodeling of new facilities.
• Managed and coordinated the complete relocation of entire dealerships to new locations.
Leonard Toyota River Edge New Jersey
Assistant Service Manager/Service Manager/Service Director/Customer Relations Manager 1982- 1989
Manage and draft daily work orders for technicians and customer invoicing; process all warranty paper work for submission
to Toyota warranty department; managed and resolved customer complaints; responsible for hiring and training personnel.
Accomplishments:
• Increased service and parts retail business over 200%
Jim Smith Chevrolet –Spring Valley, NY 1982
Line technician
Current Memberships
• National Ski Patrol
• Soccer Coach
• NRA
• Warwick Valley School PTA
Education
• Toyota Quality Financial Management
• Toyota Service Manager training classes
• Toyota Assistant Service Manager classes
• Toyota Customer Relations classes
• Toyota E- Business classes
• SUNY Morrisville College Associates Degree in automotive business 1979 –
1981
References upon request