1. Galadari Automobiles Company Ltd. From 1996 to 2006
Asst. Service Manager
(Worked as Service Engineer For Ford & Mazda vehicles From 1996 to 2000)
Directing the operations of the workshop personnel to achieve prescribed objectives. Develop
strategic
Positioning for continued growth and profitability of the workshop. Work directly with the
management
To set both strategic and operational goals and objectives. Reporting to the divisional manager
(Service)
 Develop and direct programs to ensure efficient and cost effective operation. Increased sales
from 80% to 130%.
 Responsible for managing, coaching, mentoring, developing staff to achieve prescribed objectives.
 Monitor and ensured department/workshop performance metrics are met in a timely and cost
effective manner.
 Ensure the accurate and timely preparation of all necessary reports and records regarding
workshop operation.
 Direct to ensure the safety of all personnel, equipment and workshop property. Audit operations to
ensure customer service standards are being met.
 Perform market survey of fleet customers, major organizations, and Rent A Car customers for
service marketing to enhance business growth and profits and monitor competitor activities.
 Developed and maintained excellent relations with insurance companies for procuring the business
of accident vehicles and procurement of payments concerned.
 Provided cost estimates for accident and major repair, maintenance, servicing, denting and
painting work for the vehicles.
 Monitored quality of service by acting as liaison to customers and company.
 Performed inspection, verification and settlement of warranty claims from the manufacturers.
 Coordinated / directed activities of the workshop to obtain optimum efficiency and economy of
operations and maximize profits.
 Performed supervision of the complete activities by directing the workforce on the jobs allocated.
 Provided technical support and advice to staff in carrying out the given assignments.
 Provided estimation of cost repairs / maintenance. Ensured customer complaints were resolved to
their satisfaction.
 Worked as diagnostic specialist for FORD vehicles
 Troubleshooting of engines, Manual Transmissions, Automatic Transmissions, Transfer gears and
differentials.
 Inspected and prepared the parts list of overhauling of the units.
 Prepared cost estimate and obtained customer approvals.
 Controlled warranty expense and monitored the reimbursement from FMC, MMC.
 Executed the special service campaign, Pre-delivery corrections and Recalls.
 Ordered and Maintained the Technical publications, repair manuals and Special Service Tools
(SST).
 Customer satisfaction ratings show improvement.
 Managed the departmental expenses effectively.
 Improved 5S (SORT, STABILIZE, SHINE, STANDARDIZE AND SUSTAIN) of the workshop.
 Knowledge in Sophisticated technology like EFI, Engine Immobilizer, AT, MT, ABS and Traction
control, Airbag system, Etc.