Resume of Steve Sequeira

Curriculum Vitae Of Steve Sequeira
Tel: +91-7775925637 ; Email: sequeira_steve@yahoo.com
Address: Richmond Town-1
Flat No: 5, 2nd
floor, Babhola Road,Vasai (W), Palghar Dist. 401 202,
India
Tel in India : +91-250-2384228
Mobile contact in India: +91-7775925637
Email: sequeira_steve@yahoo.com
Date of Birth: 16/04/1966
Nationality: Indian
Language Spoken : English & Hindi.
Passport Detail’s : Available (Details will be provided on request)
Job Objective: Upper Management- Service or Sales ( Automobile Dealership )
Professional objective:
 To provide a customer focused service set up.
 To provide an enabling environment for each of the staff member to excel.
 To generate new vehicle sales through existing customer network.
 To run the workshop with objectives of “Profit Centre Concept”.
 To provide the management of the dealership a comprehensive status update regularly.
 To set service targets; then direct, motivate and train staff to achieve them.
Educational qualification
Sr. No. Degree /
Certificate
University / Board Course Duration Year of
Exam
3) N.C.T.V.T M/s National Garage
Mumbai (Maharashtra State
Board)
1 year Oct-87
2) I.T.I Fr. Agnel Tech. 2 Years Jul-86
( Maharshtra State Board )
1) S.S.C Our Lady Of Salvation
High School. Dadar.
( Maharashtra State )
Mar-83
1 of 4

M/s Vishal Hyundai Pvt. Ltd. Post held.
Year Sept 2015 to 15th
April 2016. Aftersales General Manager.
• Implementing system and procedures to better Hyundai DPI score.
• Suggest to dealer principal policies to motivate staff to better their efficiency.
• Evaluation of staff performance and implement training to better CSI.
• Setting targets for the service and implementing plans to achieve the same.
• Source workshop tools and machinery and maintain their upkeep through follow up.
• Interview fresh manpower and get DP’s approval.
• Maintain a budget to achieve profitability.
• Communication with HMIL from dealership end.
• Organize sales and service camps to increase customer base,
Professional Experience: Post held.
M/s Bafna Motors (Mumbai) PVT. LTD; Kasarvalli, Thane.
Year 1 Jan 2014 till 21/09/2015 ( Sr. Works Manager)
• Increasing the vehicle inflow: Training staff on customer interaction and
selling skills to market the AMC plans of TATA commercial vehicles.
• Setting up systems and procedures: Drafting “Job Descriptions” for key
service staff and thereafter training these staff on service process with focus
on self appraisal skill.
• Streamline the warranty claim process: At my joining there were many
pending warranty and AMC claims; I am setting a up a process to bring
about up-to-date warranty claim procedure.
• Overseeing training schedules: Planning trainings as per the staff
requirements and scheduling the same with the dealer principal.
• Drawing up reports and budget plans: Formatting reports and tracking
vehicle in flow and cash out flow to make a detailed budget in 2015.
• Staffing & Manpower Planning: Preparing the manpower requirement list
with the key skill requirements and forwarding the same to HR department.
• Customer Visits: To enable enhanced business and bring about better
customer satisfaction.
M/s Rana Motors & Metal Work Eng. Co. Ltd; Accra Ghana
Year 2012 to 2013 (Customer Service Manager)
• Setup of a CCU department (Customer Care Unit) Recruitment and
training of CCU staff.
• Drawing up of SOP for CCU & SA staff. Induction of SA and CCU to
service process and daily monitoring of their activity.
• Training Service adviser on the 10 Step KIA service process. Preparation
of PPT, lecture and exam paper.
2 of 4

• Uploading of QIR (Quality information reports) to the manufacturer.
Diagnosing repeated defects with parts or mechanical systems and informing
KIA through their web site.
• Customer correspondence and customer grievance redress. Educating
the customer on warranty norms and claimable benefits.
• Checking of estimates write-ups from the shop floor. Making sure that
estimates are addressing the customer concerns and giving customer
warranty coverage wherever necessary.
• Forwarding warranty claims to management when necessary.
Convincing the warranty department on issuance of warranty claims.
• Answering customer “vehicle breakdown-calls” and advising process
action. Gauging the defects from customer feedback and deputing
technician, spare parts and driver to the breakdown site.
• Formatting and computation of customer service polls. Creating excel
graphs of areas where service process is hindered and suggesting viable
solutions.
• Bringing a customer perspective to all the workshop decisions.
Implementation of year end gift list and customer loyalty awards.
M/s Dana Motors Ltd: KIA PLAZA Omowo Odofin Lagos Nigeria
Year 2004-2012 (Regional Service Manager.)
• Preparation of workshop budgets: Securing the expense of the past two
years under various heading and drawing up proposed budget.
• Preparation of Service Targets: Proposing a service target for next financial
year.
• Training of Service staff: Drawing up of training program with training
officer.
• Evaluation of staff performance: Evaluating the service personal and
recommending salary revision and training programs.
• Auditing the workshop tools & Machinery: Keeping detailed list of tools
and machinery and their repair schedules.
• Approving of staff facilities: Approving staff leaves and drawing up a
annual leave roaster.
• Warranty Approvals: Securing warranty approvals from KIA and keeping
documentation and parts for audit.
• Quality Information Reports: Diagnosing repeated defects with parts or
mechanical systems and informing KIA through their web site.
• Induction to sales team: Training the sales team on the features of new
variants and informing them on new features.
• Project Development: Drawing up expansion plans and sourcing contractors
to develop new workshops and implementation of KIA layout planning and
CI.
M/s Angad Automotives: Manjeet Compound, W.T. Patil Marg, Chembur, Mumbai.
Year 2002 to 2004 (Customer Care officer & Body shop in-charge)
3 of 4

Customer Care officer:
• Planning of the service booking: In consultation with the shop floor foreman
and gauging workshop loading drawing up service booking list.
• Collection of Service Vehicles: Deputing service drivers to customer house to
collect their vehicles and deliver when completed.
• Service Camps: Organization of service camps and sending mailers.
• Customer complaint redress: Follow through customer complaints.
Body Shop In-charge:
• Estimation of accident vehicles: Assessment & estimation of accident vehicles.
• Documentation for insurance: Preparation of Cashless insurance claims.
• Insurance survey: Indicating, advising and securing approval from insurance
surveyour.
• Parts Sourcing: Ordering the parts and commencing the repairs.
• Pre delivery insurance survey: calling surveyour for final inspection of
completed vehicles.
• Filling of insurance documentation: Preparation of individual files for each
vehicle.
M/s Car Lounge: Andheri Kurla Road, Sakinaka Mumbai.
Year 2002 (3 months only) (Asst. Manager Customer Care)
• Organization & Management of CCU: Interview and provision of SOP for
Customer care staff.
• Service Advisor training: Training of the service advisors and checks on their
track sheets.
• Estimate Approval: Collection of estimates from service shop and follow up
with customers for approval.
• Loaner Car: Preparation of documentation for loaner cars and getting
management approval as required.
M/s Automobile Service Centre: No108 Victoria Road, Agram, Bangalore
Year 2001 (Customer Care Manager)
• Booking service customers: Using past service records to call service
customers.
• Receiving of service customers: Greeting and getting prompt attention to them.
Also follow up of “No Show” service customers.
• Post Service follow up: Printing a list to have the receptionist call customers
and get their feedback on the service performed on their vehicles.
• Mailing: Drafting, formatting and mailing service camp mailers.
• Complaint redress: Meeting customers with complaints and offering solutions to
redress these, after consultation with the Service Manager.
• Bill Collection: Follow up on outstanding payments through mailers and
telephone.
M/s Automech: 472/10, 80 Feet Road, 4th
block, Koramangala. Bangalore.
Year 1988 to 1997. ( Proprietor / Head Mech )
4 of 4

• Service marketing: Visit’s to companies i.e.: Brook Bond, NDDB, Madura coats,
SKF etc. to sell AMC plans and introduce the workshop.
• Preparation of estimates: Test drive, diagnose and preparation of repair
estimates.
• Allocation of Job: Issue of repair orders to the technician, supervise and test
completed job.
• Hands On repairs: Clutch, suspension, tune ups and brake overhauls when short
of technicians.
• Parts Sourcing: Issue of parts against the repair order
• Billing: Preparation of billing and delivery of vehicle.
• Bill collection: follow up with the vehicle maintenance departments at
companies for bill collection.
Inherent Capabilities
• Excellent driving skills.
• Good assessment of mechanical fault detection
• Computer Literate, with very good English communication skills.
• Strong communication and interpersonal skills
• Excellent presentation skills with knowledge of MS Office, Power point & Excel.
• Strong leadership and supervisory qualities
• Highly motivated with a strong sense of commitment to employing organization.
• Team player
5 of 4

Resume of Steve Sequeira

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