1. Samantha A. Ruiz | Cell: (973)-573-1165 | Email: ruizsam2020@gmail.com
Professional Summary: Dynamic leader with an unwavering commitment to customer experience. Ability to resolve complex issues and win
customer loyalty. Excellent communication, presentation, and interpersonal skills. Passionate, critical thinker, self-motivated, creative, and driven
with strong analytical and organizational abilities.
Education: Rutgers University January 2014 -May 2017
Bachelors of Science, Criminal Justice, Minor: Sociology
- Rutgers EOF Scholarship Recipient
- New Jersey Gear Up Scholarship Recipient
Rider University September 2012- May 2013
Major: Political Science
- Elected Vice President of the 2012 Freshman Class
- Selected for Rider Leadership Development Program
- Founder and President of Unified Sports Club
Work Experience:
Customer Experience Associate, Robinhood (Contract) March 2020- Present
Lake Mary, Florida
● Review new account applications with a mindset of risk mitigation.
● Meet productivity goals with minimal error as well perform daily account maintenance request related to customer accounts.
● Act as subject matter expert in the firm account opening process and be able to clearly communicate this with other teams and customers
with outstanding customer service.
Director of First Impressions, Benenati Law Firm August 2019 -March 2020
Orlando, Florida
● Manage receptionist area, including greeting visitors and responding to telephone and in- person requests for information
● Plan meetings and prepare conference rooms
● Represent attorney by communicating and obtaining information and following-up on delegated assignments
Claims Team Lead, Rent the Runway May 2017- August 2019
Secaucus, New Jersey
● Lead a team of Courier Claims Associates with a variety of experience, providing guidance, coaching, and consistent feedback
● Audit customers open financial accounts and process refunds on a case to case basis.
● Resolve high priority customer inquiries via chat, email, and 1:1 phone calls by actively listening to customers while providing
resolutions and increasing customer loyalty.
● Liaise between five retail stores and a team of 150 associates to resolve customer issues.
Legal Intern, American Friends Service Committee May 2014-August 2014
Newark, New Jersey
● Strong understanding of drafting affidavits, personal statements, and client contracts.
● Coordinate client communication via email, phone calls, and in-person appointments.
● Fill out intake forms for new clients and maintain case files and compile press files for current clientele.
● Assist in maintaining the integrity of the new intake workflow and the conflicts database by verifying information on the new client forms.
Languages: English and Spanish: Fluent (speaking, reading, writing)
Proficient in Microsoft Office, Kustomer, CX Administration, Salesforce, Archer
