1. Jezenya Wilkerson
Houston, TX
832-677-5819 / jezenyaa@yahoo.com
SUMMARY OF QUALIFICATIONS
 10 years of bilingual Customer Service experience. Ability to build rapport with others and utilize
resources available. Analytical, high attention to detail, quick learner, exceptional problem solving skills,
ability to work independently or as part of a team and flexible.
 Ability to multitask, analyze and evaluate information and situations to develop solutions and make
appropriate recommendations.
 3 year experience as a Professional Corporate Trainer. Attended Langevin Learning Services for
“Instructional Techniques for New Instructors” Workshop and “InstructionalTechniques for New
Designers” Workshop. Ability to learn new software and successfully facilitate new curriculum within
short notice. Develop assessments to check for understanding.
 Experience with Instructional Design team - curriculum design, development, implementation and
facilitation of virtual distance learning and face to face training.
 Ability to extensively research and go the extra mile to locate the necessary information or answers.
 Microsoft Office Proficient - Windows, Excel, Outlook, PowerPoint, Word, and Publisher.
 Effectively utilize SharePoint 2010, Smart Boards, Adobe Connect Pro, Adobe Acrobat Professional and
Star Quiz. Ability to type 65 (WPM).
EXPERIENCE
Eurotainer US, Inc – Humble, TX March 2016 - Present
Latin America Coordinator/Inside Sales Support March 2016 – Present
 Prepare and manage all Leasing Proposals/Offers for prospect and existing clients
 Collaborate with Maintenance and Repair team on fleet management for prospect and existing clients
 Responsible for the management of All Latin American clients including contracts,revision contracts,
tracking and the facilitation of all equipment being repaired, tested,or positioned
 Input, verify, and approve all estimate repairs for all and any assigned clients equipment
 Approve and ensure,timeliness of repairs for all assigned clients equipment
 Prepare and Manage invoices to clients and suppliers
 Manage daily and weekly inventory from various Depot’s, compare and reconciliation of equipment status
 Prepare and present weekly and monthly reports to the Sales Manager including:
o Sales calls meetings
o Requested and Delivered Proposals/Offers
o New Prospects
o Confirmed Orders
o Forecast of Off Hires
 Respond daily to internal/external customer inquiries via phone and e-mail correspondence
 Arranged international and domestic equipment handling as well as maintain records of Temporary Import
Certificates, Lading Bills, and Commercial Invoices
Money Management International– Sugar Land, TX February 2007 – March 2016
Bilingual Support Counselor III December 2013 – March 2016
 Assist clients and creditors with their accounts by maintaining an open relationship.
 Provide financial guidance, counseling and education to clients to regain control of personal finances.
 Explain Money Management International features and services to clients. Discuss responsibilities and set
clear expectations to address all outstanding client issues until resolved
 Provide first level escalation for customer and employee concerns.
 Conduct research, Process reimbursements and refunds.
 Assist clients by maintaining and responding via e-mail correspondence.
Corporate Trainer August 2010 – December 2013
 Create instructional manuals, record InstructorLed Trainings and conduct Face to Face and Virtual
Distance Learning. Demonstrate proper oral and written communication.
 Schedule and coordinate meetings, appointments, and travel arrangements
 Manage personal travel and expense report
 Purchased and maintained office supply inventories
 Equip new employees with the necessary skills to successfully perform their job responsibilities.

2.  Train existing employees and management on new system software and soft life skills that enhance and
develop new skills to improve their specific job function.
 Record class data, provide GAP analysis, make evaluations and provide feedback to management.
 Stay abreast of the ongoing change to the credit, housing and financial industry to properly update material.
 Interact professionally with all levels of staff and maintain the highest level of confidentiality.
 Travel to provide training and utilize Adult Learning Theories in the classroom.
 Assist with Bilingual New Hire Interviews
Bilingual Support Counselor II February 2007 – August 2010
 Assist clients and creditors with their accounts by maintaining an open relationship.
 Provide financial guidance, counseling and education to clients to regain control of personal finances.
 Explain Money Management International features and services to clients. Discuss responsibilities and set
clear expectations to address all outstanding client issues until resolved.
Amegy Bank – Houston,TX January 2004- December 2006
Bilingual Senior Teller January 2004 – December 2006
 Research Teller Outages
 Train New Employees
 Process and assist with transactions face to face
 Connect, Engage, and educated customers
 Assist PersonalBankers with opening new accounts (DBA’s, LLC’s, Personal Checking and Savings)
 Notary Public Licensed
 Audit and balance vault
 Order funds from Brinx/Send out excess funds through Brinx
Chase Bank – Houston, TX May 2002 – June 2003
Bilingual Part Time Teller May 2002 – June 2003
 Process and assist with transactions
 Connect, Engage, and educate customers
 Process all Commercial Banking transactions
 Up-sale products and new accounts
EDUCATION
Graduate, High School Diploma – May 2002
 John H. Reagan High School, Houston,TX
REFERENCES – Available upon request