1. Justine M. Fears
8858 Sarasota ● Redford, Michigan 48239 ● 313-529-4044
Justinefears@yahoo.com
OBJECTIVE
To obtain a position where I can acquire skills to grow within.
EDUCATION
University of Phoenix
Michigan
 Associate of Arts with Concentration in Information Technology
 Anticipated Graduation Date: July 2017
 Dean’s List
 Maintain a 3.00 G.P.A. or higher
Lee M. Thurston High School
Redford, Michigan
 Graduated with honors: May 2009
 National Champion in Debate and Forensic Sales
SPECIALIZED SKILLS
 Demonstrate proficiency in both oral and written communication
 Sufficient to give presentations, to persuade others, and to justify a position or course of action.
 Exceptional in analyzing and prioritizing tasks to achieve maximum results.
 Proficient in developing rapport and communicating with diverse populations.
 Excellent record keeping skills.
 Exceptional conflict resolution skills.
 Skilled in prioritizing and adjusting activities to achieve maximum results.
WORK EXPERIENCE
Title Source Inc.: Detroit, MI March 2015 – Dec 2015
Client Relations Specialist
 Answer high volume of phone calls and emails.
 Providing the status of products ordered.
 Contacting a client to obtain information needed to assist with completing title.
 Researching post-closing issues to facilitate resolution.
 Provide first level assistance to website users.
 Direct incoming communication to appropriate teams when necessary.
 Revise loan amounts and research pricing discrepancies.
 Verify status and delivery of loan proceeds.
 Interpreting title terminology and clarifying transactional situations to clients.
Focus Hope: Inkster, Michigan April 2013 – March 2015
Program Analyst
 Serves as an organizational director performing a variety of administrative, human resources and
customer support duties.
 Maintains continuous awareness of all assigned task progress.
 Schedule and facilitate meetings to ensure effective communication between individuals at
multiple locations.

2.  Develop, recommend, and implement new techniques to keep pace with technology advances.
 Comprehensive knowledge and experienced judgment in business strategy planning methods and
techniques.
 Monitor and support customers with any concerns.
 Locate and correct data entry errors to ensure accurate information is stored.
 Maintain and review activity logs of volunteers to guarantee actions are recorded accurately.
 Prepare and present briefings to top management to obtain approval for procedures.
 Ability to gather, assemble coordinate, and prepare packages to customer pick up.
 Prepare, process, and distribute packaged materials.
 Select, distribute, and maintain office materials needed to complete work assignments.
 Analyze alternatives to current food program, examine applicable guidelines, and develop new
strategies tailored to effectively meet current and anticipated long range requirements.
 Distribute, monitor and revise information given to customers.
 Utilize a variety of databases to obtain, monitor, and update information needed in reports to
complete human resource actions.
 Prepare determinations, findings, and other administrative documentation for management review
of current program.
 Apply innovative approaches to resolve unusual/difficult issues significantly impacting programs.
 Knowledge and skill in analyzing and evaluating the effects of continuing changes.
 Knowledge and experience in a variety of software applications.
 Ability to deal will people effectively which allows me to verify/resolve discrepancies regarding
personnel.
 Generate, enter, and update records to maintain customer accounts.
 Manage office petty cash to document office spending.
 Receive, sort, code and process invoices to maintain company accountability.
 Create files and maintained department inventory to keep company performing.
 Type letters to communicate with internal and external associates.
 Coordinated outside vendor communications to insure a solid working relationship.
 Maintained frequent contact with suppliers outside the work group.
 Anticipate problems and developed plans and techniques to improve programs.
 Assist in month-end closing procedures and compiling historical data.
 Apply analytical skills and techniques to issues or studies concerning the efficiency and
effectiveness of program operations.
Halloween City: Farmington Hills, Michigan September 2012 - November 2012
Sales Associate
 Assisted customers by providing information and resolving their complaints.
 Greeted customers entering establishments.
 Answered customers' questions and provide information on procedures and policies.
 Processed merchandise returns and exchanges.
 Marked prices and stock items on shelves.
 Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and
adequate change.
 Assisted with duties in other areas of the store, such as monitoring fitting rooms, bagging items,
and carrying out customers’ items.
 Supervised others and provide on-the-job training.
 Bagged, boxed, wrapped, or gift-wrapped merchandise and prepared packages for shipment.
The Beauty Loft: Southfield, Michigan June 2007 – August 2012
Receptionist/Personal Assistant
 Copied and filed miscellaneous office documents for numerous associates.
 Welcomed visitors to solidify a comfortable environment.
 Organized and disposed of company records in accordance with ISO policy.
 Transmitted information or documents to customers, using computer, mail, or facsimile machine.

3.  Heard and resolved complaints from the public.
 Performed administrative support tasks such as: proofreading, transcribing handwritten
information, and operating calculators/computers
 Established and maintained pay records, invoices, balance sheets, and other documents.
 Filed and maintained records to ensure accurate record keeping
 Provided information about establishment such as: location of departments, offices, and services
provided.
 Collected, sorted, distributed, and prepared mail, messages, and courier deliveries.
 Received payment and recorded receipts of services.
 Scheduled appointments and maintained updated appointment calendars.
 Received and distributed orders to proper departments for disbursement.
 Checked completed work for spelling, grammar, punctuation, and format.
 Typed correspondences from reports, texts, and other written materials.