1. J A M E S B . R Y A N
PROFESSIONAL SUMMARY
 Dedicated and passionate about developing positive employee relations and
exceeding organizational goals.
 Highly trained and skilled in maintain information systems and managing
databases.
 Possesses excellent leadership skills, organizational skills, and work ethic.
 Dependable, responsible, motivated, and able to work effectively under
pressure.
 History of successful interaction with diverse groups and ability to organize
assignments, team discussions and comfortable with professionals at all levels.
EXPERIENCE
August 2016- Present Bank of the West
Universal Banking Officer II
 Provides coaching and direction to the Universal Bankers in both sales
and service activities including lobby management activities.
 Responsible for servicing transactions, performing needs assessments
and opening new accounts.
 Supports the Branch Manager as an Officer-in-Charge in their
absence.
HIGHLIGHTS:
 Exceeds score card activity on a weekly basis.
 Ended 2016 with Net Promoter score of 100%.
February 2012 – August 2016 Bank of America
Personal Banker(September 2014-August 2016)
 Ensuring customer satisfaction by offering the best products, services,
and solutions on a case by case basis.
 Educate, train, and lead a team of tellers so they can have a direct
impact on the banking center.
 Execute the core components for successful behavior and processes
related to consumer and small business clients, including building
customer rapport and effective problem resolution.
HIGHLIGHTS:
 Exceeded monthly and quartly sales goals: 128% - 2015 2nd
Quarter; 101% - 2015 1st Quarter; 225% 2014 4th Quarter.

2. 2
Sales and Service Specialist (November 2012-September 2014)
 Proactively identified and managed risk in every business, product,and
service transaction.
 Achieved banking center sales and performance goals while building
and maintaining customer rapport.
 Drover revenue for the bank through effectively utilizing the stair step
strategy and other sales tools.
HIGHLIGHTS:
 2013 1st Quarter, 2nd Quarter, & 4th Quarter Profession Teller
Excellenced Award
 2012 4th Quarter – Ranked #1 in Sales and Service out of 95
candidates.
Professional Teller (February 2012-November 2012)
▪ Managed and maintained a balanced cash drawer ($4K top/$21K
bottom/$50K total).
▪ Monitored TEBS daily for the opportunity to correct errors or
cash outages.
▪ Exceeded goals by engaging customers to determine banking
needs and refer them to beneficial products.
*Additonal work history available upon request.
EDUCATION
2008-2011 Mid-America Christian University Oklahoma City, OK
 Bachelor of Science
 Major - Mathematics
REFERENCES
 Brittany Greenwood, Financial Center Manager, Bank of America
Phone: 405.408.6071
 Greg Baldwin, Banking Center Manager, Bank of Oklahoma
Phone: 405.414.8405
 Renee Opp, Financial Center Manger, Bank of America
Phone: 405.875-3429
J A M E S . B . R Y A N 0 3 @ G M A I L . C O M
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